Hotel Moov Oeiras

Recent Reviews: 46

• User:Curiosity787182

  Trip type: Solo travel

  I lost my money, I lost my sleep, They ruined my next day like it's the way to be.

  03 Dec 2025

  30.11.2025 I book a hotel room in Moov hotel Oeiras. Booking number 6479154456.When I checked in, immeadiately noticed, that air conditioner doesn't work. The room window was on sunny side, at 23:50 it was 24.7 degrees. I can't sleep at this temperature. I need 20 for comfortable sleep.I called reception, they said the AC system is in winter mode, means it's off, it doesn't get cold. Works only for heating. Wonderful.I tried to cool down using open window, but it was blocked, opening for only a small crack which was almost useless.I asked Moov hotel to check me out and refund the money, as I did not touch anything in the room.They refused saying, because I made a reservation with booking.com. I called booking.com support, and they said, they issued cancelling request to the Moov hotel.After 30 minutes, I came again to the reception and they said, they did not receive any request from booking.So I called booking.com support again and passed the phone to Moov reception. Even after that Moov refused to cancel the booking.They said, there is nothing they can do, as non-sun oriented rooms are all occupied.I asked to call the manager, and the manager said, I have to wait till the morning so they review the booking cancelling request.But where should I wait for it? In the lobby, or on the sidewalk all night? Incredible. I filed a complaint in their complaint book which was not reviewed up untill now, 4.12.2025.I spent 2 hours calling bookinb.com support again asking for assistance, during that 2 hours with maximum opened window, the temperature in the room decreased only to 24.1 degrees.I did not sleep off course in this conditions. In the morning with headache and heartache, I came to reception and asked them to call the manager, she did not pick up the phone. Period.So, I lost my money, I lost my sleep, They ruined my next day like it's the way to be.Everyone including booking.com backed away from providing any support, letting me know that their client is an idiot, and in case of problems, he should go to hell.Don't stay there. Mariana Ramos, Proprietário at Moov Hotel Oeiras, responded to this review Dear Mr. Artem Leonov,Thank you for your message. We sincerely regret that your experience at Moov Hotel Oeiras did not meet your expectations regarding comfort. We would like to take this opportunity to clarify the points you mentioned and assure you that your situation has been properly handled:1. Status of the ComplaintRegarding the complaint registered in the Official Complaints Book, we would like to reassure you that the process is not at a standstill. The formal response, as well as the submission of the original document to the competent authority (ASAE), were completed fully within the legal deadlines. It is natural that you have not yet received the notification due to the short time elapsed, but we guarantee that the procedure has followed its normal course.2. Air Conditioning and Window OpeningOur hotel operates a centralized climate-control system which, for reasons of energy efficiency and sustainability, functions in seasonal modes — in this case, heating mode. We understand that the ambient temperature may not have matched your personal preference, but we confirm that the equipment was operating correctly within the defined parameters.Regarding the windows, the opening limitation exists strictly to ensure the safety of all guests and to prevent accidents.3. Assistance Provided During Your StayWe regret the discomfort you experienced. For that reason, our team immediately offered to move you to another room, with a different sun exposure, in an attempt to provide a more comfortable temperature. We are sorry that this solution was not accepted.Nevertheless, we verified that despite the concerns raised, you remained checked in and stayed overnight until the following morning.4. Refunds and Booking.comAs your reservation was prepaid directly through Booking.com, all matters related to payments or refunds are managed exclusively by the platform. The hotel does not have access to your payment details and therefore cannot issue any refund directly.We remain fully available for any further clarification through our direct contact channels.Kind regards,

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• User:paulacQ4468TI

  Trip type: Couples

  Comfortable for short stays.

  11 Oct 2025

  On arrival we were greeted by a man on the front desk, who clearly hates his job, or was having a bad day,because he was so unwelcoming and unhelpful! The rooms are very basic and do not even have a kettle. For a short stay it is not bad, but they could work on little improvements ,starting by getting pleasant staff as they are the face of their business...... Mariana Ramos, Proprietário at Moov Hotel Oeiras, responded to this review Dear paulacQ4468TI,We value your feedback and the time you have invested to help improve our services.We regret that your experience at Moov Hotel Oeiras did not meet your expectations nor the standard of excellence we strive to offer our guests.At Moov Hotels, we focus on providing the essentials to make your stay practical, comfortable, and hassle-free. Although we do not offer kettles, we provide 24-hour vending machines on the ground floor, as well as filtered water dispensers on every floor, so you can enjoy convenience and freshness anytime during your visit!We’re sorry to hear that your experience with our staff was not a positive one. We are continuously working to provide excellent customer service, guided by values such as courtesy, professionalism, and respect. Your feedback is very important to us, as it helps identify areas for improvement and ensures that situations like this do not happen again. Thank you for helping us grow.Hope to welcome you again, at this or any other Moov, in Portugal or Brazil, where your comfort is our priority.

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• User:luucie777

  Trip type: Family

  Average

  15 Jul 2025

  Average hotel for a stay of 1 day or 2.Modern hotel.The beds on a twin bed bedroom are actually put together.Average space in the room.To get in the garage is a bit challenging if you rent a big car.The evening staff deserves 10 stars (I’m sorry I forgot his name, maybe Guilherme), he was super kind since the moment we arrived.Morning staff were a bit rude. We would cancel our stay in another hotel in a different town to stay a bit longer in Oeiras, but with rude staff and pricey parking we decided to move away.Nothing much around the hotel, apart from a supermarket.Wouldn’t stay again.

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• User:violetad25

  Trip type: Friends getaway

  Hotel

  03 Jun 2025

  Receptionist are not too friendly although the rooms are clean location is convenient value is reasonable service is fair amenities are goodAtmosphere is fair good buffet for breakfastThey don’t answer the phone they said they are busy they don’t like it if you ask for help

• User:Gordon T

  Trip type:

  More than just value for money

  09 Sept 2024

  Lovely clean hotel with touches of quality far beyond the price. Nearby supermarket and a couple of good restaurants.