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Purala - Wool Valley Hotel & Spa

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Purala - Wool Valley Hotel & Spa

locationCovilha, Centre Portugal

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About Purala - Wool Valley Hotel & SpaAbout Purala - Wool Valley Hotel & Spa

Location

This hotel is located along the main road leading to the city centre. The Serra da Estrela lie some 20 km from the hotel.

Facility

The hotel has 104 rooms and 10 suites, which are located on 4 storeys and are reachable by lift. Guests are warmly welcomed by English- and French-speaking staff at the 24-hour reception desk in the lobby. Check-in/check-out service is available round the clock. Guests can store valuables in the safe. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. A fireplace creates a cosy atmosphere. There are a number of shops, including a souvenir shop. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a TV room, a playroom and a library. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park (for a fee). Further services and facilities include a babysitting service, a childcare service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Rooms have a double bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a mini fridge included among the standard features. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) provide all the essentials for a comfortable holiday. A hairdryer and a telephone are provided in the bathrooms, which include a shower and a bathtub. As an extra convenience, bathrooms provide cosmetic products. Wheelchair-friendly rooms can be booked. The hotel has family rooms and non-smoking rooms.

Sport

The pleasantly heated water of the indoor and outdoor pools guarantees comfortable swimming. A hot tub can soothe sore muscles (for a fee). For those who wish to stay active while on holiday, the hotel offers cycling/mountain biking. The hotel's location is particularly ideal for skiers. Billiards and squash or, for a fee, a gym, are among the sport and leisure options available. There is a wellness area with a spa, a hammam, a beauty salon and massage treatments and, for an additional fee, a sauna and a steam bath. At the hotel offers excellent facilities for leisure and relaxation, including an entertainment programme, a kids' club and a dance club. Copyright GIATA 2004 - 2026. Multilingual, powered by www.giata.com for client no. 127371

Meals

The hotel includes a restaurant and a bar. A generous breakfast buffet guarantees a great start to the day. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Payment

All major credit cards, including American Express, VISA and MasterCard, are accepted for payment.

Amenities at Purala - Wool Valley Hotel & Spa Amenities at Purala - Wool Valley Hotel & Spa

  • Facilities

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      24-hour check-in

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Car Park

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      Conference Room

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      Disability-friendly

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      Foyer

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      Games room

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      Garage

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      Hotel Safe

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      Kids Club

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Nightclub

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      Restaurant(s)

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      Room Service

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      Shops

    • -

      TV Room

    • -

      Wifi

  • Hygiene

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Mandatory mask-wearing

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      Protective equipment for employees

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      Protective hygiene screens

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Billiards/Snooker

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      Cycling/Mountain Biking

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      Gym

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      Heated Pool(s)

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      Indoor Pool

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      Jacuzzi

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      Massage

    • -

      Number of Pools

    • -

      Outdoor Pool(s)

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      Sauna

    • -

      Squash

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      Steam bath

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

265

Very Good

227

Average

48

Poor

16

Terrible

9

Recent Reviews: 565

  • User:neritab2016

    Trip type: Family

    Snow in Feb

    rating24 Feb 2026

    We stayed at the Puralã - Wool Valley Hotel & SPA in Feb as we wanted to see snow in the mountains.The hotel is situated at the entrance of the town and has a Domino’s across the road. To go into town centre, you would need to drive there. Check in was excellent and our room was ready much earlier than expected, the check in agent was friendly and helpful. We were in room 217 which was a suite with 1 king bed in the main room and 2 single beds in the living area. Robes were provided for all of us which really helped on the pool/spa days. The indoor pool is huge and very warm. There was no need to book a slot. We also used the hot tub once which was amazing. Unfortunately, people sit in the hot tub for long periods so it is difficult to get a chance to use it. I also used the hammam which was wonderful. The sauna had a lady sleeping across the entire bench so it was not possible to use. These facilities are only for over 16 years. The bathroom, shower and locker facilities were also great.We booked a tour through a referral from the hotel. The guide’s name was Jose and he took us up to the mountain and we were able to spend time in the snow. Breakfast was great, lots of options. They only did not have an egg station.There was also a kid’s area with play stations and iPad.Would definitely recommend the hotel and stay again. Relações Públicas Puralã, Proprietário at Purala Wool Valley Hotel & Spa, responded to this review Thank you for your lovely review! We’re very happy to hear you enjoyed your stay, the spa facilities, and your time in the snow. We truly appreciate your feedback and hope to welcome you back again soon.

  • User:304SteveB304

    Trip type: Friends getaway

    A convenient, luxurious hotel.

    rating20 Jun 2024

    This is a lovely hotel and the staff were excellent (the chap called Otavia was brilliant). The room was luxurious and the bar and restaurant were first class. The food was very good too and the breakfast was bountiful with an abundance of choice. My only gripe was the waiter at breakfast when asked for ketchup responded "Ketchup is not for breakfast, we only supply it for lunch and dinner." The customer is always right, it wouldn't have taken much to fetch a couple of sachets. Relações Públicas Puralã, Proprietário at Purala Wool Valley Hotel & Spa, responded to this review Thank you very much for your kind review! We are delighted to hear that you enjoyed the hotel, the luxurious room, the bar and restaurant, and especially the service.We appreciate your feedback regarding the breakfast service and the ketchup request. We will share your comments with our team to ensure that small requests like this are handled more smoothly in the future.We look forward to welcoming you again for another enjoyable stay!

  • User:FrequentFlier54873

    Trip type: Couples

    Great hotel for all seasons family or just couple

    rating17 Sept 2023

    It was a short couple visit in September. Beautiful hotel, very cozy and comfy bed. The rooms nice and spacious, great indoor pool, sauna and outdoor pool. The staff is just amazing- they didn’t say NO to anything we asked for. Very good food. Nice breakfast with lots of local treasures.This hotel has (near the bar) great sofas area where you can just read, rest or chill anytime of the day. My favorite spot. As it is city hotel the views are not so great Relações Públicas Puralã, Proprietário at Purala Wool Valley Hotel & Spa, responded to this review We thank you for your kind words and appreciation. Best Regards, By the Public Relations Juliana

  • User:kaseem s

    Trip type: Friends getaway

    Excellent hotel

    rating11 Jun 2023

    I lead a tour of a group from Israel in 5* hotels. The only 4* was this one (In Covilha there is no 5* hotel) and this was the best hotel on our tour.You do not need stars, you need organization, nice service, good food, clean rooms - We had it all in Purala.We were taken care of by Bruno who was a teriffic hotel person.For sure I will keep bringing groups there. Relações Públicas Puralã, Proprietário at Purala Wool Valley Hotel & Spa, responded to this review Dear Mr. Nadioo, We thank you for your kind words and appreciation. It's important for us to exceed our clients expectations and to meet their wishes. We await for your next visit. Best Regards, By the Public Relations Juliana

  • User:shortien131

    Trip type: Couples

    Purala Wool Valley stay

    rating17 Jan 2023

    This was a beautiful hotel with several amenities including a pool and spa. We also opted to have their continental breakfast buffet and dinner, which were delicious. We highly recommend this hotel when visiting Covilhã and Serra da Estrela. Relações Públicas Puralã, Proprietário at Purala Wool Valley Hotel & Spa, responded to this review Dear Mr(s), We thank you for your kind words and appreciation. It's important for us to exceed our clients expectations and to meet their wishes. Best Regards, By the Public Relations Juliana

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