57+ photos
Affording a privileged location in Madalena on the island of Pico, this hotel is a mere 50 m from the town centre. There is a sea platform just 100 m away. The airport where fantastic views may be enjoyed over the island of Faial is approximately 10 km away. The island is just 5 km from the hotel.
The hotel welcomes guests in a 4-storey building with a lift and 67 non-smoking rooms. English-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities available at the hotel include a baggage storage service, a safe and a currency exchange service. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. Everyday necessities can be purchased at the supermarket. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a TV room, a playroom and a library. Guests arriving by car can park their vehicles in the garage (no extra charge) or in the car park. Further services and facilities include a car hire service, medical assistance, a transfer service, room service (for a fee), a laundry service, a hairdresser and a hotel shuttle bus. Complimentary newspapers are available. A fax machine is available for guests' business needs.
Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. In most units, guests can enjoy a view of the sea from a balcony or terrace. All rooms are carpeted and include a king-size bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a mini fridge included among the standard features. A direct dial telephone, a television with satellite/cable channels and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Guests can take advantage of the nightly turndown service. Bathrooms are equipped with a shower, a bathtub and a bidet. A hairdryer, bathrobes and a telephone are available for daily use. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available.
While the adults swim a few laps in the outdoor pool, children can enjoy splashing about in their own swimming area. A sun terrace, sun loungers, and parasols are available. The pool bar serves a selection of refreshing drinks. For guests who wish to keep active, cycling/mountain biking, tennis and fishing are available. Water sports enthusiasts are offered diving. Sport and leisure facilities at the hotel include a gym and billiards. A spa and massage treatments are available in the wellness area.
Dining facilities include a non-smoking restaurant, a dining room, a breakfast room, a café and a bar. Catering options include bed and breakfast, half board and full board. A continental breakfast buffet, lunch and dinner offer plenty of delicious variety.
Rua Conselheiro Terra Pinheiro, 3
Check-in from 4:00 PM · check-out by 12:00 PM
Average
382 reviewsUser: Connector06100168028
Trip type: Couples
Don’t ask for Gluten Free
Resort hotel, convenient for ferry. When I asked if I could have gluten free bread at breakfast I was given a blunt “No”. Reception later explained that although management were aware that many people asked for gluten free options, it was not policy to provide…
User: bucket19
Trip type: Couples
Hotel the best
Everything is above 10+. Room good size beds comfy breaky yummy. Nothing wrong at all. Walking distance to everything.
User: Badmati
Trip type: Couples
Not 4 star.
Hotel has potential to be fantastic but let down by some economy decisions. We stayed a week but there is no kettle in the room only a coffee machine. They only supply 5 pods after which you have to buy more. The bar is only open from 19:00 and is restricted.…
User: zozitufnell
Trip type: Friends getaway
Very good hotel
I am really puzzled by all the very negative reviews. I stayed here for 6 nights as part of a whale and dolphin watching trip, and it's a very nice, clean and comfortable hotel. I would really recommend it if you are coming to Pico. Particularly as it's almost…
User: Jean N
Trip type: Solo travel
Worst hotel in the world and it is in Azores
Never seen an hotel where you have to pay before entering with an empty minibar in top orbite and a crappy breakfast in the morning…Petsonnal is incompetent and unprofessional deserve to clean the streets in Pico not welcoming guests I recommend to stay at Cal…
