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The Pearl Troia

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The Pearl Troia

locationTroia, Alentejo

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About The Pearl TroiaAbout The Pearl Troia

Location

This apartment complex is located in Troia, right on the beach.

Facility

The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a cash machine. Wireless internet access allows guests to stay connected while on holiday. The complex has a range of facilities for guests with disabilities. The complex has wheelchair-accessible facilities and a lift. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. The grounds of the complex feature a playground and a lovely garden. Additional amenities include a playroom and a library. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, room service, an alarm call service, a laundry service and a coin-operated laundry. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. In most units, guests can enjoy a view of the sea from a balcony or terrace. Rooms have a double bed, a queen-size bed or a sofa bed. Separate bedrooms are available. Extra beds can be requested. A safe, a minibar and a desk are also available. The kitchenette comes with a refrigerator and a microwave. A telephone, a television with satellite/cable channels and WiFi (no extra charge) provide all the essentials for a comfortable holiday. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The complex has family rooms and non-smoking rooms.

Sport

There are indoor and outdoor pools and a children's swimming area. Refreshing drinks at the pool bar and a relaxing soak in the hot tub offer the perfect way to unwind. Sun loungers and parasols on the sun terrace create a perfect space for guests to relax and unwind. The wide range of activities offered at the complex ensures that there is something new to do every day, including cycling/mountain biking, tennis, beach volleyball, volleyball, golf and a putting green. With windsurfing and diving available, the apartment complex also caters to water sports enthusiasts. Sport and leisure facilities at the complex include a gym, billiards and squash. Various wellness options are available at the complex, including a spa, a sauna, a hammam, a beauty salon and massage treatments. A kids' club and a casino round out the entertainment options. Copyright GIATA 2004 - 2024. Multilingual, powered by www.giata.com for client no. 127371

Meals

Dining facilities include a restaurant, a café and a bar. Half board is offered as a catering option. A generous breakfast buffet, lunch and dinner offer plenty of delicious variety. Staff are also happy to provide children's meals.

Payment

The complex accepts the following credit cards: VISA, AMEXCO, Diners Club and MasterCard.

Amenities at The Pearl Troia Amenities at The Pearl Troia

  • Facilities

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      Air conditioning

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      Hotel Safe

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      Lifts

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      Café

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      Small supermarket

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      Shops

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      Bar(s)

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      Casino

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      Games room

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      Restaurant(s)

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      Conference Room

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      Internet access

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      WLAN access

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      Room Service

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      Laundry Service

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      Bicycle Hire

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      Car Park

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      Garage

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      Kids Club

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      Playground

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      Laundry Facilities

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      Pets

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      Disability-friendly

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      Wifi

  • Beach

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      Parasols

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      Directly by the beach

  • Beauty and Spa

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      Massage

  • Category

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      Category (Official)

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      Category (Recommended)

  • Hotel Type

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      Beach Hotel

  • Hygiene

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      Protective hygiene screens

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      Social distancing regulations

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      Enhanced cleaning programme

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      Contactless payment

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      Hand sanitiser

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      Housekeeping only upon request

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      Sanitiser dispenser

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      Hygiene training for staff

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      Use of commercially available disinfectants

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      Packaged meals

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      No high-touch furnishings in public areas

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      No high-touch furnishings

  • Meals

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      Half Board

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      Breakfast Buffet

  • Payment

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      VISA

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      MasterCard

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      Diners Club

  • Room Facilities

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      Bathroom

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      Shower

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      Bathtub

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      Hairdryer

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      Satellite/cable TV

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      Internet access

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      Kitchenette

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      Minibar

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      Fridge

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      Air conditioning (centrally regulated)

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      Central Heating

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      Safe

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      Lounge

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      Balcony/Terrace

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      TV

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      Double Bed

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      Microwave

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      Wheelchair access

  • Sport/Entertainment

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      Indoor Pool

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      Outdoor Pool(s)

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      Children's Pool

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      Pool bar

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      Sun loungers

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      Parasols

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      Jacuzzi

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      Sauna

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      Sun terrace

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      Diving

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      Windsurfing

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      Squash

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      Gym

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      Cycling/Mountain Biking

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      Beach Volleyball

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      Billiards/Snooker

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      Golf

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      Tennis

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      Number of Pools

LocationLocation

Map preview

Around this property:

Beach

150 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

252

Very Good

448

Average

261

Poor

114

Terrible

87

Recent Reviews: 1162

  • User:Andy P

    Trip type: Business

    Zero Value for money

    rating25 Sept 2024

    Terrible. Rooms shabby. No Wi-Fi access from the room and despite reporting it personally to the front desk on 3 occasions and by email to Customer Service, nothing was done. No apologies, no attempt to solve the issue. Never received feed back. After a week, still had no WiFi. General service is slow and not customer focused. Furniture in rooms is cheap and uncomfortable. Bed mattress extremely uncomfortable with unhygienic mattress cover. Eating in - and out - in Tróia is expensive for below average quality. Stay in Setubal!

  • User:Alison W

    Trip type: Family

    Terrible. A total disappointment

    rating20 Sept 2024

    The property was a total letdown. The rooms were old and run down and nothing like the pictures. The fridge had no light and the shelves were dirty.The pool way broken so therefore not heated. Both indoor and outdoor pools were dirty and honestly did not look hygienic to swim in. The jacuzzi was not working, the gym was cold, and although we were told on arrival the kids place would be running it appears it wasn’t.Breakfast was mediocr, my daughter picked up some bread from the buffet and it was hard and stale on one side - I expect better from a 4 star hotel.. though, to be fair I wouldn’t even give it 1 star.The lady at reception was very sweet and helpful and they did their best to resolve our refund. The staff also acknowledged the terrible state of the hotel… it is as if the company have just forgotten it and left it to rot.A shame as the website made it look so nice… unfortunately the website is a total sham.Needless to say we will never go back, and I do not recommend anyone staying there.

  • User:WonderinTravel

    Trip type: Family

    Great place with some room for improvement

    rating31 Jul 2023

    Great place , room for improvement. Great location , the studio was great and clean, breakfast was very good.The experience on the Italian restaurant was terrible , our order was forgotten and they did not had the courage to say until confronted . Guests on other tables that arrived after us were served before and the staff couldn’t realize it until we called their attention.The food is average and although the staff is nice and kind they don’t seem to have the necessary training and experience .An area to pay attention and to improve is the smell and cleanness of the public bathrooms close to lobby .

  • User:bianca b

    Trip type: Friends getaway

    Hotel de Troia

    rating02 Apr 2023

    a clean and tidy room, comfortable, two toilets, view to the sea where we could see the dolphins. We had a living room and the best things was the enormous balcony. It was a midium sized room. We didn't have a bath tub and we asked for a bunk bed and a double bed but instead of the double bed they gave us 2 indvidual beds that we had to put together. Free wifi and air conditioning

  • User:liamfT719HJ

    Trip type: Business

    Recent visit

    rating28 Sept 2022

    Roof leaked and flooded lobby outside the restaurant.Room smelt of damp / wet towels.No tea or coffee in the roomSink in the kitchen smelt awfulFridge door hinge banged every time it was openedFridge was very noisy meaning it was difficult to sleepBed was split into two singles so was impossible to use the full bed as would move apart and the bedding was tucked in so tight as separate beds.There was a suspicious stain on the grey bed topper. Bathroom had a large piece of tile which has been glued back on the wall which was had a dirty stain around itHand towel rail is hanging off the wallPower socket hanging off the wall by the bathroom Bottom draw was difficult to open and scraped on the frame.Wardrobe smelt musty!The patio doors do not seal so can here and feel the wind.Breakfast beans we hard. Pastries were over cooked on (21st) Only small plates available.Coffee did not dispense decaff with milk it was just milk.Coffee machine did not dispense clean water it was pale brown.There is limited outside lighting and the paths and entrances from the rear are very uneven and potential trip hazard. Waited in the queue to check out had been next in line for some time, however was ignored and instead the male receptionist served someone who had just arrived. Number of the outdoor sun loungers were broken and were not adjustableButton Panel in the lift was lose.

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