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About Sheraton Grand Krakow
This hotel is located near to Wawel castle on the banks of the river Weichsel and is the first international luxury hotel in Krakow. The historical market place with it's variety of restaurants, bars, cafes and nightclubs as well as the old Jewish quarter of Kazimierz can be reached within a 15-minute walk. Public transport connections are within 20 m of the hotel. It takes 20 minutes to reach Krakow airport with the bus. Salzmine Wieliczka includes the UNESCO World Heritage Site and lies only around 10 km outside of the city. The nearest ski area is around 50 km away from Krakow.
232 rooms, including 3 suites, 3 apartments, 107 single rooms and 111 double rooms, are located on 5 storeys and can be reached by lift. Multilingual staff (English, German, French) at the reception desk in the lobby are ready to assist you with check-in and check-out. Services such as a cloakroom, baggage storage service, safe, currency exchange service and cash machine ensure a comfortable stay. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a souvenir shop, are great for shopping or just browsing. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a newspaper stand. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. Complimentary newspapers are available. A business centre with fax machine and projector is available.
Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Guests can enjoy the view of the city from a balcony or terrace. All rooms are carpeted and include a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) are provided as well. Slippers are included. Bathrooms are equipped with a shower and a bathtub. A hairdryer, bathrobes and a telephone are available for daily use. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has non-smoking rooms and smoking rooms.
The indoor and outdoor pools are ideal for exercise as well as relaxation. A sun terrace is a great place to while away the hours. Refreshing drinks are served at the poolside snack bar. For those who wish to stay active while on holiday, the hotel offers cycling/mountain biking. Guests can enjoy a wide range of indoor sports, including a gym, billiards, darts and aerobics. A spa, a sauna and massage treatments are available in the wellness area.
Dining facilities include a non-smoking restaurant, a café and a bar. A continental breakfast buffet and lunch are served every day. Diet meals, vegetarian dishes and children's meals can be prepared on request. The hotel also offers special catering options.
All major credit cards, including American Express, VISA, Diners Club and MasterCard, are accepted for payment.
Amenities at Sheraton Grand Krakow
Facilities
24-hour reception
Air conditioning
Bar(s)
Bicycle Hire
Café
Car Park
Cloakroom
Conference Room
Currency Exchange
Disability-friendly
Foyer
Garage
Hotel Safe
Laundry Facilities
Laundry Service
Lifts
Medical Assistance
Newspaper kiosk
Pets
Restaurant(s)
Restaurant(s) with non-smoking area
Room Service
Shops
Wifi
Hygiene
Contactless check-in/-out
Contactless payment
Enhanced cleaning programme
Hand sanitiser
Housekeeping only upon request
Hygiene training for staff
Medical teleconsultation
No high-touch furnishings
No high-touch furnishings in public areas
Packaged meals
Protective hygiene screens
Protective masks for guests
Sanitiser dispenser
Social distancing regulations
Use of commercially available disinfectants
Meals
Breakfast Buffet
Continental Breakfast
Special Diet
Special Offers
Sport/Entertainment
Aerobics
Billiards/Snooker
Cycling/Mountain Biking
Darts
Gym
Indoor Pool
Massage
Number of Pools
Outdoor Pool(s)
Sauna
Sun terrace
Swimming Pool
Location
Around this property:
Public Transport
20 m
Tourist Centre
200 m
Nightclub
500 m
Shopping opportunities
500 m
Bars / Pubs
500 m
City Centre
1 km
Ski Area
50 km
User Rating & Reviews
Excellent
2052
Very Good
759
Average
157
Poor
55
Terrible
40
Recent Reviews: 3062
User:Ula O
Trip type:
Very good but in need of refinements.
11 Dec 2025
User:Climber02225226896
Trip type:
Great hotel, strong recommend
08 Dec 2025
User:Ann W
Trip type:
Great hotel in a great location
07 Dec 2025
User:GSBJ
Trip type:
Poor roof top bar service
02 Dec 2025
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