Hotel ibis Krakow Centrum

Recent Reviews: 995

• User: Marin S

  Trip type: Business

  Disappointing experience

  Extremely disappointing experience at Ibis Krakow Centrum. The AC didn’t work for all 3 nights, and despite complaining every day, nothing was ever resolved — just endless excuses. Worse than the broken AC was how dismissive and unprofessional the staff were about it. I was repeatedly told it was being handled, clearly just to get rid of me. For the price I paid, this kind of treatment is simply u… Read moreExtremely disappointing experience at Ibis Krakow Centrum. The AC didn’t work for all 3 nights, and despite complaining every day, nothing was ever resolved — just endless excuses. Worse than the broken AC was how dismissive and unprofessional the staff were a… Read more

• User: Gabriele S

  Trip type: Couples

  Hotel close to the city centre

  Staff - Hit or miss, some were quite rude and some were more than helpful within the hotelRoom - standard size, clean ish but room flooring is quite stained that gives it a slight dirty affect. Can hear corridor noise quite clearly. TV’s are not smart. We had 2 twin beds, they were very uncomfy and each day woke up with a sore back and kneck. Only 1 pillow per bed with no option for more.Location… Read moreStaff - Hit or miss, some were quite rude and some were more than helpful within the hotelRoom - standard size, clean ish but room flooring is quite stained that gives it a slight dirty affect. Can hear corridor noise quite clearly. TV’s are not smart. We had… Read more

• User: Victoria W

  Trip type: Solo travel

  Started well but went downhill

  I booked into this hotel for 4 nights. The hotel is not in the most salubrious area but it isn't far from the castle and taxis are very cheap to go into the Old Town from there. The rooms are quite small and I wasn't keen on the red black and grey decor, the carpet never looked clean to me however the clearing of the rest of the room was very good and my bed was perfectly made every evening. The f… Read moreI booked into this hotel for 4 nights. The hotel is not in the most salubrious area but it isn't far from the castle and taxis are very cheap to go into the Old Town from there. The rooms are quite small and I wasn't keen on the red black and grey decor, the c… Read more

• User: grant v

  Trip type: Family

  4 night stay with my son

  I traveled here with my 13yr old son and stayed for 4 nights and From first arriving we were greeted with a warm welcome and were checked in swiftly, room was what you needed, comfy bed clean crisp linen extra pillow if needed, room was clean and checked daily by cleaning lady I booked room only as if you wanted breakfast you can pay on the day, plenty of things to choose from, hot counter with sc… Read moreI traveled here with my 13yr old son and stayed for 4 nights and From first arriving we were greeted with a warm welcome and were checked in swiftly, room was what you needed, comfy bed clean crisp linen extra pillow if needed, room was clean and checked daily… Read more

• User: Kirsty M

  Trip type: Family

  Disappointing

  Pros Hotel was clean Room Clean Very quiet ConsRestaurant closed every night when we were there not even an option to get a drink of water bought bottles from shop which needed bottle opener staff could not even provide this as they said restaurant closed although situated right next to reception and accessible.Tv only had 1 Chanel which was not English. No one told us that we could use Novotel ne… Read morePros Hotel was clean Room Clean Very quiet ConsRestaurant closed every night when we were there not even an option to get a drink of water bought bottles from shop which needed bottle opener staff could not even provide this as they said restaurant closed alth… Read more