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H15 Luxury Palace

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H15 Luxury Palace

locationPoland, Krakow

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About H15 Luxury PalaceAbout H15 Luxury Palace

Location

This hotel warmly welcomes guests in Krakow.

Facility

The friendly staff at the reception desk are happy to answer any questions. Amenities available at the hotel include a baggage storage service and a safe. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the car park. Further services include a 24-hour security service, a car hire service, a transfer service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. A fax machine is available for guests' business needs.

Rooms

Central heating ensures that rooms maintain comfortable temperatures. Equipped with a telephone and WiFi (no extra charge), the rooms provide many ways for guests to stay connected and entertained. The hotel has family rooms and non-smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. The sun loungers are perfect for soaking up some sun. The hot tub in the pool area promises pure relaxation. Sport and leisure facilities at the hotel include a gym and callisthenics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam and massage treatments.

Meals

Various dining options are available, including a restaurant, a café and a bar. A fortifying breakfast is served daily. Special meals, including diet meals, are also available. The hotel also offers special catering options.

Payment

The hotel accepts payment by MasterCard.

Amenities at H15 Luxury Palace Amenities at H15 Luxury Palace

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Pets

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      Restaurant(s)

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      Room Service

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      Wifi

  • Hygiene

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Gym

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Steam bath

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      Sun loungers

LocationLocation

User Rating & ReviewsUser Rating & Reviews

  • Locationrating
  • Sleep Qualityrating
  • Roomsrating
  • Servicerating
  • Valuerating
  • Cleanlinessrating

Excellent

172

Very Good

14

Average

1

Poor

4

Terrible

6

Recent Reviews: 197

  • User:tjm2293

    Trip type:

    The H15 Luxury Palace was the highlight of our trip and will be a highlight for you too.

    rating24 Oct 2025

    While we booked our stay at the Wyndham Grand Krakow Old Town through Hotels.com, we were informed upon check-in that our reservation had been moved to the H15 Luxury Palace, and WE COULD NOT HAVE...

  • User:K S

    Trip type:

    Highly recommended!

    rating18 Oct 2025

    Excellent house with beautiful rooms. Amazing breakfast, one of the best I have ever come across. Highly recommended!

  • User:joanne r

    Trip type:

    Lovely hotel, ideally located.

    rating28 Sept 2025

    Travelled as a couple September weekend, stunning hotel, lovely, helpful staff, excellent location for main square, rooms spacious, stocked fridge and mini bar, coffee, tea. Bathroom spacious and...

  • User:Y7658NBpeterh

    Trip type: Couples

    Excellent hotel -poor checkin & over $$charge, ignoring my request for senior contact

    rating12 Sept 2025

    Hoping to contact senior management of H15 Palace Hotel Krackow. We stayed 3 nights - excellent hotel with young and enthusiastic staff. Unfortunately the check-in process was a shambles with $3,000...

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