Mercure Jelenia Gora

43 +PHOTOS

45+ photos

Mercure Jelenia Gora

Name: Mercure Jelenia Gora
Address: Ul Sudecka 63, Jelenia Gora, poland
Telephone: 353818882077
Rating: 3.8

jelenia gora, poland

About Mercure Jelenia Gora

location

This family-friendly hotel is located in Jelenia Gora, close to both the Czech and German borders. It lies at the foot of the picturesque Karkonosze Mountains, and is therefore a good starting point for both general sightseeing and skiing. A bus stop is located 100 m from the hotel, whilst the nearest train station is 2 km away.

facility

Guests can enjoy the pleasant ambience of one of the 4 suites, 32 single rooms and 152 double rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities available at the hotel include a baggage storage service, a safe and a currency exchange service. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. Souvenirs can be purchased at the gift shop. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a TV room and a playroom. Guests arriving by car can park their vehicles in the car park. Further services and facilities include a 24-hour security service, a babysitting service, medical assistance, room service, an alarm call service, a laundry service, a hairdresser and a coin-operated laundry. Active guests who wish to explore the surrounding area by bike will appreciate the bicycle hire service. Bicycle storage is also available. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Most of rooms include a balcony or terrace as a standard feature. All rooms are carpeted and include a double bed. Separate bedrooms are available. Children's beds and extra beds can be requested for younger guests. A safe, a minibar and a desk are also available. A refrigerator and a tea/coffee station are standard features. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi (no extra charge) are provided as well. Slippers are included. Bathrooms are equipped with a shower and include a hairdryer. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms can be booked. The hotel has family rooms and non-smoking rooms.

sport

Ideal for working out or just relaxing, the pool complex features an indoor area and a children's pool. Comfortable sun loungers are available on the terrace. The hot tub in the pool area promises pure relaxation. The hotel offers outdoor sports, including cycling/mountain biking, tennis, golf and horse riding. The hotel's location is particularly ideal for skiers. Sport and leisure facilities at the hotel include a gym and table tennis. Various wellness options are available at the hotel, including a spa, a sauna, a beauty salon, massage treatments and a solarium. Activity coordinators organise an entertainment programme for adults and children.

meals

Dining facilities include a restaurant, a café and a bar. Catering options include bed and breakfast and half board. A continental breakfast buffet, lunch and dinner offer plenty of delicious variety. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at Mercure Jelenia Gora

Facilities (18)

Lobby24-hour receptionCurrency ExchangeConference RoomRoom ServiceLaundry ServiceBicycle HirePlaygroundPetsElevator/ LiftIroning servicesLaundryNewspaperParkingSmoke detectorSmoking roomsWifiEV Charging Station

Beauty and Spa (2)

MassageSpa

Building Information (1)

Garden (m²)

Business Center and Conferences (1)

Business Center

Common Area (3)

Game RoomPicnic areaSun Deck

Family and Kids (1)

Childcare service

General Services (7)

ConciergeDoctor on callLuggage storageMultilingual StaffPool/ Beach towelsWake-up Call / ServiceWheelchair

Hygiene (5)

Contactless check-in/-outProtective equipment for employeesProtective equipment for guestsGym/ Fitness centreFirst-aid services

Meals (6)

Breakfast BuffetBreakfast ServedContinental BreakfastBarBarbequeRestaurant

Object Information (1)

Fax

Outdoor Activities and Sports (3)

CyclingOutdoor sportsSkiing

Room Facilities (9)

ShowerBathtubHairdryerFridgeTVClosetFireplaceRoom serviceToiletries

Security (2)

Fire extinguishersSecurity Guard

Shopping (1)

Souvenir shop

Sport/Entertainment (7)

Indoor PoolSwimming PoolSaunaTable TennisTennisTanning Studio/SolariumEvents

Location

Karpacz, Jelenia Gora, Poland

Ul Sudecka 63

What's nearby

Bus Station100m
City Centre800m
Train Station2km

Check-in from 3:00 PM · Check-out by 12:00 PM

Karpacz, Jelenia Gora, Poland

Ul Sudecka 63

What's nearby

Bus Station100m
City Centre800m
Train Station2km

Check-in from 3:00 PM · Check-out by 12:00 PM

User Rating & Reviews

3.8

Good

428 reviews

Value
Rooms
Cleanliness
Service

Excellent110
Very Good175
Average99
Poor26
Terrible18

Recent Reviews: 428

User: Ewa B
Trip type: Couples
Very nice stay
20 Jun 2026
The hotel staff were exceptionally kind, friendly, and always willing to help. Jakub Skrzypczak, General Manager at Mercure Jelenia Gora, responded to this review Dear Madame,We are very grateful for your feedback regarding your stay at Mercure Jelenia Góra. We are pleased that you speak so highly of our staff.We are also pleased that you have positive memories of your time with us, and we ho… The hotel staff were exceptionally kind, friendly, and always willing to help. Jakub Skrzypczak, General Manager at Mercure Jelenia Gora, responded to this review Dear Madame,We are very grateful for your feedback regarding your stay at Mercure Jelenia Gó…
User: Chris B
Trip type: Couples
luxury
12 May 2026
great hotel...location 15 min walk from town.or £ 2.00 uber/ bolt.superior rooms on floors 3 and 5 superb...lovely mattresses...excellent showers...helpful staff..bonus swimming pool / sauna in basement.breakfast buffet excellent...evening meal- maybe eat in town! Jakub Skrzypczak, General Manager at Mercure Jelenia Gora, responded to this review Dear Sir,We are very grateful for your comment… great hotel...location 15 min walk from town.or £ 2.00 uber/ bolt.superior rooms on floors 3 and 5 superb...lovely mattresses...excellent showers...helpful staff..bonus swimming pool / sauna in basement.breakfast buffet excellent...evening meal- maybe eat in t…
User: helencZ8102XT
Trip type: Couples
A lovely stay….one week
30 Dec 2025
I was staying in your hotel with my partner after surgery at the KCM Clinic from 16th to the 23rd Dec 25. I would like to say it was a lovely comfortable stay. The room was perfect (319) and your Dining room and menu was varied and catered for our tastes. The staff were very friendly and I appreciated the effort from them to speak English always with a smile. This hotel is very clean and spacious… I was staying in your hotel with my partner after surgery at the KCM Clinic from 16th to the 23rd Dec 25. I would like to say it was a lovely comfortable stay. The room was perfect (319) and your Dining room and menu was varied and catered for our tastes. The…
User: LesleySouthendonSea
Trip type: Couples
Lovely few days
26 Jul 2025
The lobby, bar and restaurant is all modern and clean. Prices very reasonable. Food selection was fine and tasted delicious. Breakfast had plenty of choices. The room was dated but very clean. Bed very comfortable. Large bathroom and good shower. Only 3 hangers and poor supply of tea and coffee. We didn’t use the pool and gym. Was a little more expensive than other hotels we had used in Poland. Bu… The lobby, bar and restaurant is all modern and clean. Prices very reasonable. Food selection was fine and tasted delicious. Breakfast had plenty of choices. The room was dated but very clean. Bed very comfortable. Large bathroom and good shower. Only 3 hanger…
User: Kay R
Trip type: Business
Poor hotel
24 Oct 2024
Terrible service,Do not stay therePlanned a business trip with former CEOarranged and paid for the hotel. Informed them of late arrival but once we arrived we could not get in the hotel.no reply no callwe have been stranded for 3 hours with no place to stay since they closed reception at 9pm. and we arrived at 10pmNot a hotel worth visiting Teresa Puchacz, General Manager at Mercure Jelenia Gor… Terrible service,Do not stay therePlanned a business trip with former CEOarranged and paid for the hotel. Informed them of late arrival but once we arrived we could not get in the hotel.no reply no callwe have been stranded for 3 hours with no place to stay si…

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