Best Western Plus Panama Zen Hotel

Name: Best Western Plus Panama Zen Hotel
Address: Antakya-İskenderun Karayolu Üzeri 20. km Serinyol 121. Jandarma Er Eğitim Alayı Karşısı Antakya; 31000; Uzunaliç, Antakya-İskenderun Karayolu Üzeri 20. km Serinyol 121. Jandarma Er Eğitim Alayı Karşısı Antakya, Panama City, panama
Telephone: +44-204-505-9777
Rating: 4.4

Panama City, Panama City

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About Best Western Plus Panama Zen Hotel

Location

This hotel is located in the heart to Panama City.

Facility

The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service and a safe. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. There are a number of shops as well. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services and facilities include a 24-hour security service, a babysitting service, a car hire service, a transfer service, 24-hour room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning ensures that rooms maintain just the right temperature. Rooms have a double bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a tea/coffee station. There is also an ironing set and a trouser press. A telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Slippers are included. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The pleasantly heated water of the outdoor pool area guarantees comfortable swimming. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. Refreshing drinks are served at the poolside snack bar. For guests who wish to keep active, cycling/mountain biking and golf are available. Sport and leisure facilities at the hotel include a gym, callisthenics and aerobics. A spa, a sauna and solarium are available in the wellness area. Copyright GIATA 2004 - 2024. Multilingual, powered by www.giata.com for client no. 127371

Meals

Dining facilities include a restaurant, a café and a bar. A generous breakfast buffet guarantees a great start to the day. Special meals, including diet meals, are also available. The hotel also offers special catering options.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club and MasterCard.

Amenities at Best Western Plus Panama Zen Hotel

Facilities
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  Air conditioning
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  Bar(s)
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  Café
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  Car Park
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  Conference Room
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  Disability-friendly
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  Garage
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  Hotel Safe
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  Laundry Facilities
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  Laundry Service
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  Lifts
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  Restaurant(s)
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  Room Service
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  Shops
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  TV Room
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  Wifi
Hygiene
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  Enhanced cleaning programme
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  Hand sanitiser
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  Health checks on staff
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  Protective equipment for employees
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  Sanitiser dispenser
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  Social distancing regulations
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  Use of commercially available disinfectants
Meals
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  Breakfast Buffet
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  Special Diet
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  Special Offers
Sport/Entertainment
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  Aerobics
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  Cycling/Mountain Biking
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  Golf
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  Gym
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  Heated Pool(s)
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  Number of Pools
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  Outdoor Pool(s)
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  Parasols
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  Sauna
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  Sun loungers
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  Sun terrace
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  Tanning Studio/Solarium

Location

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

549

Very Good

356

Average

Poor

Terrible

Recent Reviews: 1020

User:Ivor M
Trip type: Solo travel
A GOOD PLACE TO STAY
12 Apr 2026
I stayed here at the start of my tour of central America. It is a good hotel. Well located. Near a metro station. Very good room with lots of amenities. Good gym. Good breakfasts.
User:Jeannine V
Trip type: Couples
Turned away with pre-paid reservation, no refund offered
13 Mar 2026
We had a pre-paid reservation at this hotel for one night, before our flight out in the morning. When we arrived, we were told that there was a problem with our room and they were providing transportation to an alternate property. OK fine, these things happen sometimes, and the staff was apologetic and professional. They sent us to their restaurant to get a bite to eat while they sorted everything out (they didn't pay for our meal, just told us to go there and eat). Then when we went back to the desk, they told us how much the room would cost at the other hotel - um, no, we pre-paid for this room, so why are we paying again for another room? After a few calls, they said everything was worked out and we wouldn't have to pay for the other room. They also assured us that this other hotel was comparable and had all the same amenities. This was not true. We got to the other hotel and they wanted us to pay for the room. Another flurry of phone calls until that was straightened out. This hotel did not have a rooftop terrace or a pool, and had some maintenance issues. The rates at this hotel were about $30 cheaper than the room we had reserved and paid for at the BW Zen. So now I'm trying to get at least a partial refund of the amount we paid in advance and the cost of the room that we got. The hotel has only offered an apology and a "hope to see you again soon". I'm really disappointed in the hotel itself, Best Western Plus in general, and Expedia who we booked through - they're all pointing fingers at each other instead of any of them stepping up for our relatively small refund request.
User:Rachael S
Trip type: Couples
Great location and staff
03 Mar 2026
Location was great for walking to restaurants! Rooms were clean. Could have used a fridge. Loved roof top pool and bar.
User:Analisa B
Trip type: Family
Great stay with family.
29 Nov 2025
Just came back from a 7 day trip with my family from Panama. Hotel was great, clean,comfortable, staff was always friendly and helpful. Location is perfect close to lots of shops, restaurants and play ground. Metro was walking distance of around 8 minutes. We were even given breakfast bags to leave on our last morning cause we had an early flight which was a plus for us and we really appreciated it. We also had a great room view which we loved. Would recommend this hotel to anyone and would be staying there again once I visit Panama again. Panama is lovely by the way the people are really friendly and helpful.
User:fernandagmmartins
Trip type: Family
Nice and Confortable Hotel
16 Nov 2025
The hotel service is excellent, the staff are kind. However, it's not a hotel dedicated to tourism, but rather to business trips. I say this because when I asked for tourist information, I didn't receive much guidance (I was in Panama City on a holiday - Separation Day (November 3rd), many streets were closed, many attractions were shut down, etc.). When I inquired about the ease of requesting a taxi to the airport early in the morning, I was advised that it would be better to book an Uber. But on the day of departure, there was a taxi at the hotel door offering rides. I don't know if this is common, but that's what happened. Furthermore, I arrived before check-in time, the room was already available, and yet I was charged for early check-in. I understand the practice, but it would have been nice to have this courtesy, especially in my case as I was checking out well before the scheduled time (one thing would have compensated for the other). Otherwise, the accommodations are comfortable and clean. The hotel is well located, the common areas are great, and the staff are very attentive.