Copthorne Hotel and Resort Queenstown Lakefront

Recent Reviews: 1152

• User: Mansi G

  Trip type: Family

  Unpleasant Experience - Misleading Garden View & Poor Room Conditions

  Bad experience overall. They assigned me a basement room with a strong unpleasant smell, as if it had been closed for many days without ventilation. I booked this room specifically because it was advertised as having a garden view, but the “garden” turned out to be a small basement area with no fresh air or proper view at all. When I requested a room change, the staff was uncooperative and not hel… Read moreBad experience overall. They assigned me a basement room with a strong unpleasant smell, as if it had been closed for many days without ventilation. I booked this room specifically because it was advertised as having a garden view, but the “garden” turned out… Read more

• User: Kate_CHCH_NZ

  Trip type: Business

  Avoid

  Dated hotel. My shower blocked up and filled up the bathtub as soon as it turned on. A mouldy bath mat was hung over the bath and there was no toilet brush. The iron and hairdryer looked like they were 20 years old.I could almost forgive all of that, but the staff in the breakfast restaurant were so rude. The first day I arrived at the breakfast buffet and there was no where to sit so I had to wai… Read moreDated hotel. My shower blocked up and filled up the bathtub as soon as it turned on. A mouldy bath mat was hung over the bath and there was no toilet brush. The iron and hairdryer looked like they were 20 years old.I could almost forgive all of that, but the s… Read more

• User: X7931CKmikec

  Trip type: Couples

  Peaceful Hotel

  This property is very peaceful with close proximity to the village of Queenstown. Any easy stroll to where the action is. The hotel is decorated nicely and the staff are very friendly and welcoming. Copthorne Team, General Manager at Copthorne Hotel And Resort Queenstown Lakefront, responded to this review Hi X7931CKmikec,Thank you for taking the time to share your kind feedback. Were delight… Read moreThis property is very peaceful with close proximity to the village of Queenstown. Any easy stroll to where the action is. The hotel is decorated nicely and the staff are very friendly and welcoming. Copthorne Team, General Manager at Copthorne Hotel And Res… Read more

• User: LindaH7071

  Trip type: Couples

  Chaotic hotel and not very clean

  Arrived after four pm and our room wasn’t ready. Reception didn’t tell us so we hauled our cases down steps to the room to find out.Thought we’d wait in the bar but that didn’t open until 5pm.When our room was ready it wasn’t very clean, especially the bathroom. Grubby toilet and black hairs on the floor. Bed was comfy,wifi good. No amenity packs at all in the room.Breakfast was ok. Eggs and bacon… Read moreArrived after four pm and our room wasn’t ready. Reception didn’t tell us so we hauled our cases down steps to the room to find out.Thought we’d wait in the bar but that didn’t open until 5pm.When our room was ready it wasn’t very clean, especially the bathroo… Read more

• User: genuinemum

  Trip type: Couples

  Would not recommend - go to Browns Boutique hotel instead

  Tired hotel, no air conditioning, no shower cap, tissues or extra things that even the motels we stayed in supplied. Dark room & bathroom smelt slightly damp. Weird layout on various different levels. Long way to drag your luggage & no offer of assistance.On the upside (they don’t tell you this) it’s a 5 min walk to edge of town down steps nearby or longer via pretty gardens. Car parking $… Read moreTired hotel, no air conditioning, no shower cap, tissues or extra things that even the motels we stayed in supplied. Dark room & bathroom smelt slightly damp. Weird layout on various different levels. Long way to drag your luggage & no offer of assista… Read more