Ruby Emma

Recent Reviews: 1084

• User: Bader A

  Trip type: Couples

  Disappointing Service Management & Bartender Needs Training

  Disappointing Service Management & Bartender Needs TrainingI stayed at Ruby Emma Amsterdam form 14-09-2026 to 16-09-2026, the hotel itself is modern and clean, well located near Bijlmer Arena and metro.However, the service ruined the experience.The Duty Manager on shift was not helpful at all. No empathy, no attempt to solve the issue, just dismissive.The bartender had a big attitude and looke… Read moreDisappointing Service Management & Bartender Needs TrainingI stayed at Ruby Emma Amsterdam form 14-09-2026 to 16-09-2026, the hotel itself is modern and clean, well located near Bijlmer Arena and metro.However, the service ruined the experience.The Duty Ma… Read more

• User: TonyDrum1

  Trip type: Couples

  Good modern hotel

  Overall, we enjoyed our stay here. Good modern hotel with great breakfast option. Away from the main centre but reachable by local transport. The room cleaning was a bit random and seemed to be on alternative days and we had some strange marks on the ceiling. Our elderly parents found the hi tech controls a bit bewildering and missed having a reception desk. Alexa Fuchs, Marketing at Ruby Emma… Read moreOverall, we enjoyed our stay here. Good modern hotel with great breakfast option. Away from the main centre but reachable by local transport. The room cleaning was a bit random and seemed to be on alternative days and we had some strange marks on the ceiling.… Read more

• User: omena u

  Trip type: Solo travel

  Charged city tax as an Amsterdam resident and ignored for over 6 weeks

  I stayed at Ruby Emma Amsterdam in June 2026 and was incorrectly charged city tax of €46.99 via Booking.com. As a registered Amsterdam resident, I am legally exempt from city tax and provided my residency card at check-in as proof. What followed was months of misinformation, unanswered emails and zero accountability. I was told by staff to contact Booking.com, who sent two emails to the hotel on m… Read moreI stayed at Ruby Emma Amsterdam in June 2026 and was incorrectly charged city tax of €46.99 via Booking.com. As a registered Amsterdam resident, I am legally exempt from city tax and provided my residency card at check-in as proof. What followed was months of… Read more

• User: suzyqFlorida

  Trip type: Couples

  Lovely hotel close to Metro station

  We thoroughly enjoyed our stay at the Ruby Emma hotel in Amsterdam! We were part of a very large group attending an international convention in Utrecht, and the service was incredible. We appreciated every staff member: from the baristas, who were always smiling (in spite of the long lines) to those who magically made our dirty breakfast dishes disappear, to the fantastic kitchen staff, who prepar… Read moreWe thoroughly enjoyed our stay at the Ruby Emma hotel in Amsterdam! We were part of a very large group attending an international convention in Utrecht, and the service was incredible. We appreciated every staff member: from the baristas, who were always smili… Read more

• User: Matthew M

  Trip type: Couples

  Unsafe, unsecure, and disrespectful management

  I will never return to this hotel. We checked in and were changing and a man opened our locked door as we were unclothed. He ran when we called out. The hotel staff confirmed he was not a staff member and showed us security footage of the man opening our locked door and said they could not see on their cameras how he got in to the building and where he went. We were moved to another room and told… Read moreI will never return to this hotel. We checked in and were changing and a man opened our locked door as we were unclothed. He ran when we called out. The hotel staff confirmed he was not a staff member and showed us security footage of the man opening our locke… Read more