Bastion Hotel Amsterdam/Noord

Recent Reviews: 574

• User: nicolefX2709QZ

  Trip type: Solo travel

  Would not recommand!

  Let's start with the positive points: staff is friendly and helpful. Breakfast was great. But.... the hotel itself feels more like company housing for seasonal workers than an actual hotel.Most guests are men in work clothes, the hallways smell like smoke, and doors slam all night. For €100 a night, this is simply not worth it.Bastion should decide whether it wants to be a housing facility or a ho… Read moreLet's start with the positive points: staff is friendly and helpful. Breakfast was great. But.... the hotel itself feels more like company housing for seasonal workers than an actual hotel.Most guests are men in work clothes, the hallways smell like smoke, and… Read more

• User: Mobile207115

  Trip type: Family

  We will never visit Bastion Hotel again.

  At our check-out day, the Hotel has double charged us (230EUR). After long conversations with the staff, it took almost 1 week to get the payment back in our bank account and therefore we had limited money to continue our vacation.Although we wanted to check out at 9:30, we ended up leaving the hotel at 11:30. In the meantime, we also received a parking fine because the parking ticket was 10 minut… Read moreAt our check-out day, the Hotel has double charged us (230EUR). After long conversations with the staff, it took almost 1 week to get the payment back in our bank account and therefore we had limited money to continue our vacation.Although we wanted to check o… Read more

• User: Kristina D

  Trip type: Business

  Absolutely unprofessional – avoid at all costs!

  On behalf of my company, I’ve made numerous attempts to contact Bastion Hotel Amsterdam Noord regarding a reservation we unfortunately made for two of our employees. Despite multiple emails, I received no response – which is completely unacceptable in the 21st century, especially from a business in the hospitality industry.Everything was prepaid and confirmed via email well in advance, yet our emp… Read moreOn behalf of my company, I’ve made numerous attempts to contact Bastion Hotel Amsterdam Noord regarding a reservation we unfortunately made for two of our employees. Despite multiple emails, I received no response – which is completely unacceptable in the 21st… Read more

• User: Debbie M

  Trip type: Couples

  Location was great for our needs. Some standout staff.

  We returned to the Bastion in 2024 when we came to visit family in Broek again. We rented a car and the location was perfect for us. The hotel has paid parking and it is near the highway. For the most part, the staff was superb and accommodating. Housekeeping came every day and one man even offered to help me carry a bag to the lobby. I said no but I was impressed by his customer service. Daphne w… Read moreWe returned to the Bastion in 2024 when we came to visit family in Broek again. We rented a car and the location was perfect for us. The hotel has paid parking and it is near the highway. For the most part, the staff was superb and accommodating. Housekeeping… Read more

• User: Cristian C

  Trip type: Business

  Call them before starting your trip to be sure you have a room

  Made the reservation for September in June and without any notice 1.5 hours after confirmation of reservation, without sending any e-mail that something was not in order, they canceled it. Drove for almost 2000 km to find out that they canceled the reservation. Nice job guys. They say "the computer system/app is to blame. Is it?Made the reservation for September in June and without any notice 1.5 hours after confirmation of reservation, without sending any e-mail that something was not in order, they canceled it. Drove for almost 2000 km to find out that they canceled the reservation… Read more