Hotel V Nesplein

Recent Reviews: 1241

• User:Stan77777

  Trip type: Couples

  Mixed bag

  28 Jun 2026

  Staff were lovely, breakfast was mediocre, very quiet room, loved the decor and the location. Things I was not a fan of, the room was sweltering, the corridor outside of the room was cool, as we're the public spaces downstairs but not the room. A fan just moved warm air around the hot room. More hanging space should be available and somewhere for underwear to be stored. Also I feel liquid milk should be available rather than creamer.

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• User:margaret r

  Trip type: Couples

  BEWARE Unbelievably poor customer service.

  22 Jun 2026

  I am extremely sorry to write this review. I booked three nights in June with a 48 hour cancellation window. My husband had an accident that resulted in a surgery therefore making it impossible for us to travel. I contacted the hotel via email to cancel even though it was 36 hours not 48. The hotel refused to honor my request for even a partial refund despite my request which was polite and respectful. I will never stay with any of the properties owned by this organization. Beware.

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• User:George J

  Trip type: Family

  Can't Recommend.

  12 Apr 2026

  Review (pre-stay):Booked two rooms at Hotel V and contacted them within 18 hours due to a change in travel plans—still more than three weeks before the stay. There was ample time to resell the rooms.The reservation was under a non-refundable rate. Understood. What is not understandable is the complete lack of any flexibility—no partial refund, no modification, not even a future credit.The response was limited to repeating “policy,” without any attempt to assess the situation.After multiple follow-ups and a formal escalation request, communication stopped entirely.In the Dutch spirit of reasonableness (“redelijkheid en billijkheid”), this is difficult to justify. This was a straightforward request made promptly, with sufficient notice, where a practical outcome was possible.Instead, we are left paying for two unused rooms - wasting funds and ability for others to use and visit Amsterdam.If this remains unresolved and we are required to keep the booking, this experience will be revisited after the stay as well.At this level, you expect practical, hospitable decision-making and basic service standards.This was neither.Proceed with caution.

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• User:atarai

  Trip type: Friends getaway

  Medium rare

  25 May 2025

  The hotel is centrally located and easily accessible, but the room is not well-lit and feels quite dark. The bed is very comfortable and the sheets are clean.The front desk staff aren’t very helpful with recommendations.Not sure it’s worth the high price.

• User:Excursion24243965248

  Trip type: Couples

  Street noise and rude staff.

  12 May 2025

  Street noise and rude staff. We were woke up at the crack of down by street noise, sounded like a loading dock. The lady at the front desk was smug, not flexible or helpful. My wife and I expected better. I'd try something different for this price. Hester Witte, Eigenaar at Hotel V Nesplein, responded to this review Dear Gabe,Smoking in our rooms is a serious violation of our policy - not just a matter of preference. This isn’t just our rule, it’s a standard across all hotels in The Netherlands, and for good reason: fire safety, cleanliness and respect for other guests. Like all guests, you were clearly informed at check-in that smoking in the room is strictly prohibited. What you may not realize is that smoking indoors means we can’t rent out the room until it’s been fully cleaned and aired out. That impacts not just us, but also future guests. The fine you paid doesn’t come close to covering the actual cost.While we’re proud to offer a relaxed and welcoming atmosphere, we take safety and respect very seriously. You may describe our team as smug, not flexible or helpful but the above is why the fine was issued, and we stand by that decision.Kind Regards,AnneHotel V Nesplein

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