SOL Oasis Marrakech

Recent Reviews: 4957

• User:Neil B

  Trip type: Couples

  Going (mildly) against the grain?

  27 Jun 2026

  We booked the Sol Oasis on the recommendation of a serial returnee. This seems to be a common condition here — the place is crawling with fiercely loyal repeat offenders. While I can conceptually comprehend their affection, I will not be joining their cult. Before we begin, a crucial health warning: Mrs Neil disagrees with almost everything that follows. I have been informed during past hotel reviews that the things I loathe are actually the things "normal people like." Therefore, I present my observations not as a bitter critique, but as a public service announcement. You, the reader, can decide if my grievances are bugs or features. To prevent this from turning into the unstructured ramblings of a grumpy old man, I have condensed my thoughts into an easily digestible ledger. The TerrainThe hotel and its grounds are genuinely lovely, immaculate, and beautifully maintained. It is, however, marooned in the absolute middle of nowhere. This suited me perfectly, but do not mistake isolation for tranquillity — the peace is entirely non-existent. Also, note that the onsite shop lacks anything resembling proper provisions. The Room LotteryOur initial room was an oppressive, subterranean cave devoid of a balcony. Reception where totally understanding and helpful, we upgraded to a vastly superior space for an extra £160 over ten days. I suspect tour operators aggressively haggle down prices by bulk-buying the grim rooms, a trap we routinely fall into. A special shout-out to our cleaner, who regularly blessed our bed with floral petals and elaborate towel origami — a genuinely lovely touch. The hotel overall is spotless, with the glaring exception of the pool and reception toilets, which require more attention. The Crucial Beverage CrisisThis was an all-inclusive stay, yet my greatest psychological shock was opening the in-room fridge to find it entirely, barrenly empty. Usually, hotels of this calibre refresh a steady supply of water (this was available), beer and soft drinks every other day. This oversight was compounded by the fact that securing a drink at the actual bar was an absolute nightmare. Even during this shoulder season, the queues were legendary. The staff were hopelessly bottle-necked by crafting cocktails for the masses. In the end, defeated by the queues, we resorted to the self-service water and coffee machines. A self-service beer tap would instantly solve this crisis. That said, I can highly recommend experimenting with Sol’s own mystery fluid: the "Blue Tequila." I don't think it is intended to be consumed neat — it looks like a radioactive cocktail base — but it is a spectacular nectar. When a fellow guest remarked that it looked interesting, the bartender frantically shook his head and warned, "No, too strong, not for ladies."The (Unforced) MerrimentMy primary grievance is the omnipresent "audience participation." Nothing is physically forced upon you, and Mrs Neil thoroughly enjoyed watching the spectacle, but if you are looking to quietly disconnect, flee. The daily itinerary is an relentless assault of yoga, darts, aqua-aerobics, water polo, and instructional classes, culminating in the inevitable terror of evening karaoke. I am reliably informed that this is precisely what the Great British Public demands on holiday, and that I am the odd one out for wanting to simply sit, drink, swim, and read a book in silence. The Auditory AssaultAdding to the sensory overload is the piped music around the pool. Why do hotels universally assume we all want a communal soundtrack, let alone appreciate management's specific musical tastes? Once again, I find myself at odds with Western civilisation, largely because they never seem to play Cradle of Filth to accompany my morning swim.The Nutrition and LogisticsThe food is objectively good, though navigating the buffet is an exercise in guesswork due to a total lack of proper labelling. As for the staff, they are perfectly pleasant, though the most attentive service is predictably reserved for the heavy tippers. If you order wine with dinner once, expect it to appear automatically every night thereafter. Finally, regarding excursions: do not try to save a penny. We booked a third-party trip elsewhere and had a miserable experience; fellow guests booked the exact same excursion through the hotel, paid double our price, but had a vastly superior time. In Summary A beautiful resort, but one strictly designed for the active, social extrovert. If your ideal holiday involves tactical isolation, silence, and a well-stocked fridge, you have been warned.PS - by the way – have given them five out five for the rating. :)

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• User:brettnkatie

  Trip type: Couples

  Oasis by name and by nature.

  27 Jun 2026

  Just returned from a week away with friends to this superb hotel. The staff go full out to help wherever possible. The rooms were clean and tidy the food was fantastic and the facilities in general were superb. We have already agreed to book and return next year as this place was amazing. Massive shout out to Mo in the lobby bar, Nishmail, Said and Ismail at the pool bar. Nicham in the restaurant and Fati for a wonderful greeting with wonderful smiles. As for the entertainment crew, they were brilliant inviting but not pushy at all to join in with the games. Big thanks to khalil and Fifi and the rest of them. Truly brilliant time had by all and we will be back.

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• User:mocannon

  Trip type: Couples

  Our New Home

  24 Jun 2026

  I have travelled the world cruised the best ships never returned to any hotel Been in this hotel 24 hours and been online to book again Hotels are only as good as there staff and every staff member here gives 110% 100% of the time We’re here now in room 2508 spotless Food has been fantastic this is our new home 👏👏👏👏👏Well done to management your staff are doing you proud.

• User:H S

  Trip type: Couples

  lowered standards

  21 Jun 2026

  We first stayed at Sol Oasis Marrakech in April 2024 and had such a fantastic experience that returning again in June 2026 felt like an easy decision. During our first visit, we felt genuinely looked after by staff, completely relaxed, and left with such a positive impression that we happily recommended the hotel to friends and family.Service:The biggest difference between 2024 and now is the level of service. There seems to be fewer staff, or staff are simply less attentive and less guest-focused. In 2024, staff consistently went above and beyond, which made us more than happy to tip generously as appreciation. This time, that level of service has largely been missing.That said, some staff deserve recognition. Kaouta at the Lobby Bar, the lady at the pool bar (day time) staff, two gentlemen working evening shifts at the pool bar, and there was one gentleman regularly checking on guests around the loungers were all consistently friendly, attentive, and excellent.Check-in & Check-out:Check-in was smooth as before.Check-out however was disappointing. Months before arrival, I requested by email to book an extra night (fully willing to pay) due to our late evening flight and was later told this had been sorted. Unfortunately, when we arrived, nothing had been arranged, and we were also unable to secure a late checkout due to the hotel being fully booked. As returning guests, this was disappointing and gave the impression loyalty is not particularly valued.Facilities:The resort remains clean overall, but compared to 2024, the property is noticeably more run down. The pool has missing tiles, patchy flooring that feels unsafe underfoot, and visible moss around the edges. It could definitely benefit from refurbishment.Food & Drinks:The food remains consistently good, especially the Moroccan dishes and tagines, which does not taste “watered down” to suit touristsHowever, the snack bar/pizza station and pool bar were often inconsistent with serving time. More simple snack options such as chicken nuggets and chips would also be a welcome addition to the snack bar.Animation Team:The animation team remain excellent and bring great energy without being pushy, just as they did in 2024. Special mention to Zak, who went above and beyond to make sure we were looked after throughout our stay.Overall:It is disappointing to write this because we know firsthand how great this hotel can be.Our 2024 experience was exceptional enough for us to return two years later, but sadly this stay has shown a noticeable decline in service, communication, and overall upkeep.There are still some fantastic staff here, but overall this no longer feels like the hotel we originally fell in love with.Sadly, this will be our final stay here, and we will no longer be recommending this hotel as we once did. Hotel Manager, Owner at Sol Oasis Marrakech, responded to this review Dear Guest,Thank you for sharing your observations from your time with us.We are delighted our animation team maintained their signature energy that first charmed you in 2024, and that several team members around the loungers and bars made lasting impressions with their attentive service.We regret the service consistency did not meet the standards you remembered, and we are reviewing staffing patterns to better match guest expectations. Regarding the check-out experience, we acknowledge the frustration caused by the miscommunication about your extended stay request and are improving our reservation coordination processes.The maintenance team is addressing the pool area concerns you raised, as we prioritize both safety and aesthetic care for our oasis. While our chefs are proud their Moroccan dishes still delivered authentic flavors, we note your suggestions about expanding snack options and streamlining service times at the pool bar.Kind regards,Rachida Arifi, Guest Experience Manager

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• User:Jack F

  Trip type: Couples

  10/10

  20 Jun 2026

  The room was clean and spacious even with no balcony. The atmosphere was good with brilliant activity hosts, Khalil provided great entertainment throughout our stay. The service was excellent and the bar staff were so good. Especially Soufiaen who was always nice and made us feel welcomed. Hotel Manager, Owner at Sol Oasis Marrakech, responded to this review Dear Guest,Your feedback is much appreciated, and we thank you for bringing these matters to our attention.We are delighted you found your room both clean and spacious, offering comfort even without a balcony.It warms us to know our activity hosts created such brilliant moments that enriched your stay.Your kind words about our bar team and their welcoming spirit truly embody the service ethos we strive for every day.We look forward to welcoming you back.Best regards,Rachida Arifi, Guest Experience Manager

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