116+ photos
Lying at the heart of Marrakech, this hotel is situated in the Hivernage district close to the airport.
The hotel has a lift and features 70 rooms. English- and French-speaking staff at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a souvenir shop, are great for shopping or just browsing. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a newspaper stand and a TV room. Guests arriving by car can park their vehicles in the garage (no extra charge) or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, a transfer service, room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. A business centre with fax machine, projector and photocopier is available.
Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Guests can enjoy the mountain view from a balcony or terrace. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe and a minibar are also available. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub. A hairdryer, bathrobes and a telephone are available for daily use. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has family rooms, non-smoking rooms and smoking rooms.
The outdoor pool complex includes a children's swimming area and is ideal for working out or just relaxing. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. For guests who wish to keep active, cycling/mountain biking, tennis and crazy golf are available. Guests can enjoy a wide range of indoor sports, including a gym, table tennis, billiards and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam, a beauty salon, massage treatments, hydrotherapy treatments and a solarium. Leisure facilities include an entertainment programme, a kids' club, a dance club and a nightclub.
Dining facilities include a restaurant with air conditioning, a café, a bar and a pub. Catering options include bed and breakfast, half board, full board and all-inclusive. A continental breakfast buffet guarantees a great start to the day. Lunch (as a buffet and a set menu) and dinner (a buffet, à la carte and a set menu) offer something for everyone. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.
Rue Paris, Quartier Hivernage
Check-in from 3:00 PM · check-out by 12:00 PM
Average
717 reviewsUser: kostakisbr
Trip type: Couples
Deteriorated
Probably the hotel was 5* before some decades. As a tourism professional with more than 30 years experience, I can say that today this hotel cannot be rated more than 2*. The rooms are spacious but deteriorated and the breakfast is very poor. However, the staf…
User: LordDavidOfHendon
Trip type: Family
Reasonable value for money
Staff good, very good service as expected in this region. Breakfast very good and excellent value for money. Otherwise, we were disappointed with the general condition of the hotel. It was quite expensive for us and the photos look amazing. But the experience…
User: Traveler18259810279
Trip type: Couples
DO NOT BE THE PERSON I WAS AND IGNORE ALL THE BAD REVIEWS!!!
I read all the reviews of this hotel before coming here, and thought, surely it's a 5-star and it will be okay. I will say that the staff are very welcoming, but that is genuinely the only good thing that has happened since I arrived. As soon as we arrived, we…
User: Mark3760
Trip type: Solo travel
A hotel that is well located but is a disappointment in many regards
This is my third time to Marrakech in as many years and so I’ve become familiar with customs and expectations.The hotel is very well located and would take an average walker in the heat about 15 minutes to get to the medina. The hotel pool is large and faces e…
User: Maps64383919657
Trip type: Business
Aircon wasn't working
The hotel was not able to deal with responding to simple requests. After the second day the Aircon wasn't working in my room despite me waiting and suffering the heat of 37 degrees. It took them from morning till late afternoon to resolve the issue
