Novotel Marrakech Hivernage

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Novotel Marrakech Hivernage

Name: Novotel Marrakech Hivernage
Address: Rue Haroun Errachid, Marrakech, morocco
Telephone: 353818882077
Rating: 3.7

marrakech, morocco

About Novotel Marrakech Hivernage

location

This hotel is located in the centre of Marrakesh.

facility

The hotel has a lift and features 112 non-smoking rooms. English- and French-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities available at the hotel include a baggage storage service, a safe and a currency exchange service. Wireless internet access in public areas allows guests to stay connected. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a TV room, a playroom and a library. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

Rooms are equipped with air conditioning and central heating. A balcony or terrace is among the standard features in the rooms. The rooms have a king-size bed and a sofa bed. Children's beds and extra beds can be requested for younger guests. A safe, a minibar and a desk are also available. There is a fully-equipped kitchenette with a refrigerator, mini fridge, microwave and tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a television with satellite/cable channels, a radio, a stereo system, a games console, an alarm clock and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and smoking rooms.

sport

Guests can work out or just relax in the outdoor and indoor pools. Kids can splash about in a special swimming area just for them. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. There is a poolside snack bar as well. The hotel offers an extensive outdoor sports programme, including cycling/mountain biking, tennis, golf and horse riding. Guests can enjoy indoor activities, including aerobics. Various wellness options are available at the hotel, including a spa, a beauty salon, massage treatments and a solarium. A kids' club and live music are also options for entertainment.

meals

The hotel includes a restaurant and a bar. Catering options include half board and full board. A continental breakfast buffet guarantees a great start to the day. For lunch and dinner, guests can order à la carte. Staff are also happy to provide children's meals.

Amenities at Novotel Marrakech Hivernage

Facilities (17)

Air conditioningLobby24-hour receptionCurrency ExchangeConference RoomRoom ServiceLaundry ServiceBicycle HirePetsElevator/ LiftIroning servicesLaundryNewspaperParkingSmoke detectorSmoking roomsWifi

Building Information (1)

Garden (m²)

Business Center and Conferences (1)

Business Center

Common Area (1)

Game Room

Family and Kids (1)

Childcare service

General Services (4)

ConciergeLuggage storageMultilingual StaffWake-up Call / Service

Hygiene (3)

Contactless check-in/-outGym/ Fitness centreFirst-aid services

Meals (5)

Breakfast BuffetBreakfast ServedContinental BreakfastBarRestaurant

Object Information (1)

Fax

Room Facilities (8)

ShowerBathtubHairdryerFridgeSafeTVRoom serviceToiletries

Security (2)

Fire extinguishersSecurity Guard

Sport/Entertainment (4)

Outdoor Pool(s)Swimming PoolGymGolf

Location

Marrakech, Morocco

Rue Haroun Errachid

Nearest airport4km

City centre3km

What's nearby

City centre3km
Nearest airport4km

Check-in from 3:00 PM · Check-out by 12:00 PM

Marrakech, Morocco

Rue Haroun Errachid

Nearest airport4km

City centre3km

What's nearby

City centre3km
Nearest airport4km

Check-in from 3:00 PM · Check-out by 12:00 PM

User Rating & Reviews

3.7

Good

2185 reviews

Value
Rooms
Cleanliness
Service

Excellent720
Very Good654
Average416
Poor216
Terrible179

Recent Reviews: 2185

User: Tina S
Trip type: Friends getaway
Do not recommend awful hotel
Was an awful experience from start to finish.. took ages to get our room when we did the room was disgusting the shower door was falling off the bath tub was dirty and staff were so rude, the excursions were so much more expensive here. The worst experience with a hotel I have ever had. There were bugs on the bed.Was an awful experience from start to finish.. took ages to get our room when we did the room was disgusting the shower door was falling off the bath tub was dirty and staff were so rude, the excursions were so much more expensive here. The worst experience wi…
User: Mi S
Trip type: Family
Good Hotel, Great Location, One Disappointing Experience
We recently stayed at Novotel Marrakech after having to leave our villa at short notice due to security concerns. The hotel did a great job accommodating our large group of 32 people across 12 rooms, which was greatly appreciated given the circumstances.The rooms were spacious, clean, and comfortable, with tea and coffee-making facilities provided. The bathrooms and toilet areas were also well mai… We recently stayed at Novotel Marrakech after having to leave our villa at short notice due to security concerns. The hotel did a great job accommodating our large group of 32 people across 12 rooms, which was greatly appreciated given the circumstances.The ro…
User: Moises M
Trip type: Friends getaway
Do not stay here!
Terrible hotel. Rooms are very worn-down and old. Staff were also extremely slow, useless, and unnecessarily rude to customers. Room key stopped working after a day and we had to get a new one every day. It was extremely hard to get new towels to showe and staff wouldn’t bring new toiletries. Even with ‘do not disturb’ signs, the cleaning staff would knock your door in the morning to ask about cle… Terrible hotel. Rooms are very worn-down and old. Staff were also extremely slow, useless, and unnecessarily rude to customers. Room key stopped working after a day and we had to get a new one every day. It was extremely hard to get new towels to showe and sta…
User: Jyoti Q
Trip type: Friends getaway
Accor management empower your staff
Well I ignored the reviews, as I wanted to form my own opinion. Feel complete empathy for the majority of staff. It's obvious senior management will not spend the money needed to upgrade parts of this hotel, and this shows on the faces of the staff. Mainly bathroom, toilet and general decor of bedrooms. Pool area and restaurant are fine. In the restaurant, you almost feel like staff have a small b… Well I ignored the reviews, as I wanted to form my own opinion. Feel complete empathy for the majority of staff. It's obvious senior management will not spend the money needed to upgrade parts of this hotel, and this shows on the faces of the staff. Mainly bat…
User: Clare D
Trip type: Family
Avoid at all costs
Awful and racist staff. Mediocre service! We had to cancel on the day after waiting hours before room was ready to check in as it wasn’t even at 3pm! Despicable would NOT RECOMMENDAwful and racist staff. Mediocre service! We had to cancel on the day after waiting hours before room was ready to check in as it wasn’t even at 3pm! Despicable would NOT RECOMMEND

What our customers say

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