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This hotel lies on the sandy beach of the Maya Riviera. The town of Playa del Carmen is around 3 km away, while Cancún international airport is 70 km from the hotel.
537 rooms are available to guests. Multilingual staff (English, German, French) at the 24-hour reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The resort offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a souvenir shop, are great for shopping or just browsing. The grounds of the resort feature a playground and a lovely garden. Additional facilities include a playroom. Parking spaces are available to guests travelling by car. Other services include a 24-hour security service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a hairdresser and a hotel shuttle bus.
Rooms are equipped with air conditioning. Some rooms include a balcony. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe provides secure storage for guests' personal property. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. Wheelchair-accessible rooms can also be booked. Family rooms are available for parents with children.
While the adults swim a few laps in the outdoor pool, children can enjoy splashing about in their own swimming area. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. The resort offers outdoor sports, including tennis, bocce, beach volleyball, volleyball and archery or, for a fee, golf. A number of sports are available, including water sports such as snorkelling and aquafit. For a fee, guests can also enjoy windsurfing, canoeing, sailing, catamaraning and diving. Sports enthusiasts are also offered a wide range of indoor activities, including a gym, table tennis, darts, yoga and aerobics. Various wellness options are available at the resort, including a spa, a sauna, a steam bath, a beauty salon, massage treatments and hydrotherapy treatments. Additional leisure activities include a kids' club, live music and a dance club.
Various dining options are available, including 3 restaurants, a breakfast room and a bar. All-inclusive is offered as a catering option. For breakfast, lunch and dinner, guests serve themseves at the buffet or choose their preferred fare from the menu (for dinner). Diet meals, gluten-free meals and children's meals can be prepared on request. In addition, special catering options and snacks are available. For guests, alcoholic and non-alcoholic drinks are included.
Paseo Xaman-ha, Lote
Check-in from 3:00 PM · check-out by 12:00 PM
Very Good
12540 reviewsUser: Harry L
Trip type: Solo travel
Viva Maya Beautiful Resort
Beautiful mid size resort. Kept very clean overall. Stayed for 2 weeks at the end of May 2026.My room was on the 4th floor close to the pool. It was the top floor so it had a vaulted ceiling which made it appear very spacious. The room was very clean.The hotel…
User: ISEI3
Trip type: Family
Do NOT recommend this property and would advise looking at other options
Hotel & ServiceOur stay was deeply impacted by management’s failure to prioritize paying guests. The resort clearly overfills the property by selling day passes to non-guests ("locals") who occupy beach chairs all day, leaving actual residents with nowhere…
User: Angela C
Trip type: Solo travel
Excellent food and service!
We visited Cosmopolita restaurant while staying at the resort. Omar was our server. He was exceptional! He made excellent recommendations and paired the most perfect wines with our dinner selections. The food was exquisite and the atmosphere so inviting and re…
User: Al H
Trip type: Family
Great service
We visited this place 3 times in 2 weeks. The atmosphere within the restaurant perfect, all started off by a very warm welcome from Nicolas (each time) making jokes with the little ones. Oman made sure the four of us enjoyed each of our visits and couldn’t do…
User: Adventurer581532
Trip type: Family
Mezcal at the end is a must
Omar and the food was awesome and the food is food Customer Care, Propietario at Viva Maya by Wyndham, A Trademark All Inclusive Resort, responded to this review Dear Adventurer581532,Thank you for your kind comment! We are delighted to know you enjoyed t…
