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The hotel is located on the Quinta Avenida of Playa del Carmen, a 45-minute drive from Cancún International Airport.
Units include 131 rooms located in a 3-storey main building and 2 auxiliary buildings. English-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a baggage storage service and a safe. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. There are a number of shops as well. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the garage or in the car park. Further services include a 24-hour security service, a car hire service, medical assistance, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus.
Air conditioning and a fan ensure that rooms maintain comfortable temperatures. Guests can enjoy the garden view from a balcony or terrace. Rooms have a double bed, a queen-size bed or a king-size bed. Separate bedrooms are available. Extra beds can be requested. A safe provides secure storage for guests' personal property. Guests will also find a tea/coffee station included among the standard features. A telephone, a television with satellite/cable channels and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower, a bathtub and a whirlpool bath. A hairdryer is also provided. Family rooms are available for parents with children.
While the adults swim a few laps in the outdoor pool, children can enjoy splashing about in their own swimming area. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. The hot tub in the pool area promises pure relaxation. For those who wish to stay active while on holiday, the hotel offers beach volleyball. A wide range of sports are available, including water sports such as windsurfing, sailing, snorkelling and diving or, for a fee, jet skiing. The wellness offerings at the hotel include a spa and massage treatments.
Dining facilities include a restaurant (with high chairs), a dining room, a café and a bar. Catering options include bed and breakfast, half board, full board and all-inclusive. At breakfast and dinner, guests serve themselves at the generous buffet. Various dishes can be ordered à la carte for lunch and dinner. Vegetarian dishes and children's meals can be prepared on request. For guests, alcoholic and non-alcoholic drinks are included.
5a Ave Norte Entre 14 Y 16
Check-in from 3:00 PM · check-out by 12:00 PM
Average
2090 reviewsUser: Szaboo
Trip type: Couples
Great people. Great deal.
Well, despite the other reviews I’m giving it a 4 star. Here’s why; It’s very inexpensive, so what’s the expectation. Amenities, it had a phone, tv, heat pump. It’s bare bones. However, everything worked as it should. It’s clean. A couple hundred peso as a tip…
User: Antonino V
Trip type: Couples
For your security take your time to read this review
AVOID THIS HOTEL LIKE THE PLAGUE!Unfortunately we have been in this hotel for 13 nights (10 because the last 3 nights we found another hotel)This hotel is dangerous, old, dirty and noisy.The most serious thing is that one of their employees has stolen our head…
User: Nelly_in_KTown
Trip type: Friends getaway
The room assigned was not even remotely secure. Our room was broken into and robbed. Staff was unapologetic.
Room is not secure at all, neither door locks securely. When we were robbed while out to dinner, staff and security seemed annoyed to have to fill out a report. No follow up, no action taken when we pointed out that you didn’t need the bracelet key to enter th…
User: Stuck_in_gan
Trip type: Friends getaway
Robbed twice in our hotel room. All money and valuables stolen!! Left penniless
Robbed in our room. All our money and valuables taken. (Almost $3000.00!!!!) Our room door was easily unlocked by putting any key in between door at the lock area. 5 seconds and you’re in our room. Next night a random beer was at our safe area. Definitely not…
User: Lina S
Trip type: Couples
I don’t know what was worse, the cockroach on the toilet paper or the customer service.
I don’t know what was worse, the cockroach on the toilet paper or the customer service.I understand this is a cheap place to stay and I know that you get what you pay for but you don’t even get that.The workers behind the reception were nothing but rude and ex…
