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Tukan Hotel Playa Del Carmen

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Tukan Hotel Playa Del Carmen

locationPlaya del Carmen, Riviera Maya / Playa del Carmen

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About Tukan Hotel Playa Del CarmenAbout Tukan Hotel Playa Del Carmen

Location

The hotel is located on the Quinta Avenida of Playa del Carmen, a 45-minute drive from Cancún International Airport.

Facility

Units include 131 rooms located in a 3-storey main building and 2 auxiliary buildings. English-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a baggage storage service and a safe. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. There are a number of shops as well. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the garage or in the car park. Further services include a 24-hour security service, a car hire service, medical assistance, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus.

Rooms

Air conditioning and a fan ensure that rooms maintain comfortable temperatures. Guests can enjoy the garden view from a balcony or terrace. Rooms have a double bed, a queen-size bed or a king-size bed. Separate bedrooms are available. Extra beds can be requested. A safe provides secure storage for guests' personal property. Guests will also find a tea/coffee station included among the standard features. A telephone, a television with satellite/cable channels and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower, a bathtub and a whirlpool bath. A hairdryer is also provided. Family rooms are available for parents with children.

Sport

While the adults swim a few laps in the outdoor pool, children can enjoy splashing about in their own swimming area. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. The hot tub in the pool area promises pure relaxation. For those who wish to stay active while on holiday, the hotel offers beach volleyball. A wide range of sports are available, including water sports such as windsurfing, sailing, snorkelling and diving or, for a fee, jet skiing. The wellness offerings at the hotel include a spa and massage treatments.

Meals

Dining facilities include a restaurant (with high chairs), a dining room, a café and a bar. Catering options include bed and breakfast, half board, full board and all-inclusive. At breakfast and dinner, guests serve themselves at the generous buffet. Various dishes can be ordered à la carte for lunch and dinner. Vegetarian dishes and children's meals can be prepared on request. For guests, alcoholic and non-alcoholic drinks are included.

Payment

The following credit cards are accepted: American Express, VISA and MasterCard.

Amenities at Tukan Hotel Playa Del Carmen Amenities at Tukan Hotel Playa Del Carmen

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Nightclub

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      Pets

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      Restaurant(s)

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      Restaurant(s) with high-chairs

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      Restaurant(s) with non-smoking area

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      Restaurant(s) with smoking area

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      Room Service

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      Shops

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      Small supermarket

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Hygiene training for staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      All inclusive

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      Breakfast Buffet

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      Drinks Included

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      Evening Buffet

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      Full Board

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      Half Board

  • Sport/Entertainment

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      Aerobics

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      Beach Volleyball

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      Children's Pool

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      Cycling/Mountain Biking

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      Diving

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      Golf

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      Gym

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      Horse Riding

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      Indoor Pool

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      Jacuzzi

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      Jet Skiing

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      Massage

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      Minigolf

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      Outdoor Pool(s)

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      Parasols

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      Sailing

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      Sun loungers

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      Sun terrace

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      Tennis

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      Water Skiing

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      Windsurfing

LocationLocation

Map preview

Around this property:

City Centre

500 m

Beach

500 m

Tourist Centre

1.2 km

Golf Course

2 km

User Rating & ReviewsUser Rating & Reviews

  • Locationrating
  • Sleep Qualityrating
  • Roomsrating
  • Servicerating
  • Valuerating
  • Cleanlinessrating

Excellent

541

Very Good

531

Average

452

Poor

215

Terrible

352

Recent Reviews: 2091

  • User:Szaboo

    Trip type:

    Great people. Great deal.

    rating23 Feb 2026

    Well, despite the other reviews I’m giving it a 4 star. Here’s why; It’s very inexpensive, so what’s the expectation. Amenities, it had a phone, tv, heat pump. It’s bare bones. However, everything...

  • User:Antonino V

    Trip type:

    For your security take your time to read this review

    rating14 Jan 2026

    AVOID THIS HOTEL LIKE THE PLAGUE! Unfortunately we have been in this hotel for 13 nights (10 because the last 3 nights we found another hotel) This hotel is dangerous, old, dirty and noisy. The most...

  • User:Nelly_in_KTown

    Trip type:

    The room assigned was not even remotely secure. Our room was broken into and robbed. Staff was unapologetic.

    rating13 Jan 2026

    Room is not secure at all, neither door locks securely. When we were robbed while out to dinner, staff and security seemed annoyed to have to fill out a report. No follow up, no action taken when we...

  • User:Stuck_in_gan

    Trip type:

    Robbed twice in our hotel room. All money and valuables stolen!! Left penniless

    rating13 Jan 2026

    Robbed in our room. All our money and valuables taken. (Almost $3000.00!!!!) Our room door was easily unlocked by putting any key in between door at the lock area. 5 seconds and you’re in our room...

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