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Nestled on the shores of two sheltered bays at the heart of the Riviera Maya, just minutes from Playa del Carmen, this hotel is an exclusive five-star hideaway, as perfect for a romantic break as it is for a family get-together. Nearby Playa del Carmen offers a good range of shops, bars and restaurants, as well as beautiful natural surroundings. Cancún International Airport is 30 minutes’ drive away.
English-speaking staff warmly welcomes guests in the lobby. Amenities include a baggage storage service and a cash machine. Wireless internet access allows guests to surf the internet and catch up on email. The tour desk offers assistance with booking excursions. The resort has a range of facilities for guests with disabilities. There are a number of shops, including a supermarket and souvenir shop. The grounds of the complex feature a playground and a lovely garden. Additional facilities include a TV room. Further services and facilities include a 24-hour security service, a babysitting service (on request and for a fee), a childcare service, a car hire service, a transfer service, an alarm call service, a laundry service, a coin-operated laundry and a hotel shuttle bus.
Air conditioning and a fan ensure that rooms maintain comfortable temperatures. Guests can relax and enjoy the sea views from the balcony or private terrace of some rooms. Rooms have a queen-size bed or a sofa bed. Extra beds can be requested. A desk is provided. Guests will also find a dishwasher included among the standard features. A flatscreen television, a CD player, an alarm clock and WiFi provide all the essentials for a comfortable holiday. Slippers are included. A hairdryer, bathrobes and a telephone are on hand in the bathrooms for everyday use. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. The resort has family rooms and non-smoking rooms.
On hot days, guests can cool off in 4 outdoor pools. If the weather isn't cooperating, they can head to one of the 4 indoor pools. There is also a children's swimming area with 2 kids' pools. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. Fine weather can be enjoyed on the terrace. A variety of activities such as tennis, volleyball, fishing and horse riding or, for a fee, golf, are offered at the resort. With windsurfing, jet skiing, banana boat rides, canoeing, kayaking, snorkelling and diving available, fans of water sports will have plenty to choose from. Sport and leisure facilities at the resort include a gym, billiards and yoga. There is a wellness area with a hammam and a solarium and, for an additional fee, a spa, a sauna, a steam bath, a beauty salon, massage treatments and anti-ageing treatments. Guests of all ages have the opportunity to enjoy a fun entertainment programme.
The resort includes 3 restaurants and a bar. All-inclusive can be booked. Staff are also happy to provide children's meals.
carretera federal cancun chetumal centro
Check-in from 4:00 PM · check-out by 12:00 PM
Excellent
11120 reviewsUser: leenski97
Trip type: Family
Rosy is the best
I’m at the Royal Hacienda traveling with 10 family members. That brings plenty of opportunities for a few challenges. Every time I go to the front desk, Rosie has been... more »
User: Teralt2003
Trip type: Family
Not allergy friendly
We arrived today and I'm disappointed. My son has food allergies and I contacted the resort months in advance asking about food options. They declined to give any guidance and... more »
User: Alan H
Playa is fun
Location is great - close to downtown. Lots of activities and things to do at night. The weather is warm/hot and the pools and hot tubs are refreshing. more »
User: Kirk S
First Class Property and Excellent Family Experience
Five Star Property! Villas are the EXTREMELY POSH. Unbelievable beauty throughout the manicured grounds!!! Excellent quality of all facilities. Very family orientated, with excellent amenities, first class service, and lots... more »
User: Kelly D
Trip type: Family
Ok trip
The staff is awesome, helpful, kind, caring The food was not great No beach anymore Maybe think twice before I come back more »
