88+ photos
This all inclusive resort located in Playa del Carmen, at the exclusive residential area of Playacar, is surrounded by beautiful tropical gardens and just a short walk from the famous fifth avenue. This hotel becomes the best option for families and couples who want to enjoy the turquoise blue waters of the Caribbean Sea and a relaxing holiday in a beautiful place.
The holiday village has a lift and features 196 rooms. English-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a baggage storage service and a cash machine. Wireless internet access is provided in public areas (for a fee). The tour desk offers assistance with booking excursions. A number of shops, including a souvenir shop, are great for shopping or just browsing. The grounds of the complex feature a playground and a lovely garden. Additional facilities include a TV room. Further services and facilities include a 24-hour security service, a childcare service, medical assistance, a transfer service, an alarm call service, a laundry service and a hotel shuttle bus. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. A projector is available for guests' business needs.
Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Guests can enjoy the garden view from a balcony or terrace. Rooms have a queen-size bed or a king-size bed. Extra beds can be requested. A minibar and a desk or, for an additional fee, a safe are also available. An ironing set is provided for guests' convenience. A telephone, a TV, an alarm clock and WiFi (for a fee) are provided as well. A hairdryer, a vanity mirror and a telephone are on hand in the bathrooms for everyday use. For extra comfort in the bathrooms, guests are offered cosmetic products.
The outdoor area features 2 pools. Guests can relax and enjoy the sun loungers and parasols provided. The complex offers outdoor sports, including cycling/mountain biking, tennis, volleyball and basketball. A wide range of sports are available, including water sports such as canoeing, catamaraning, kayaking, snorkelling, diving, water aerobics and aquafit or, for a fee, parasailing. Sports enthusiasts are also offered a wide range of indoor activities, including a gym, table tennis, billiards, darts, yoga, callisthenics, aerobics and table football. Various wellness options are available at the complex, including a spa, a sauna, a hammam, a beauty salon and massage treatments. Guests of all ages have the opportunity to enjoy a fun entertainment programme.
Various dining options are available, including 3 restaurants, a café and a bar. All-inclusive is offered as a catering option. Breakfast, lunch and dinner are available. Staff are also happy to provide children's meals. The holiday village also offers snacks. For guests, alcoholic and non-alcoholic drinks are included.
Ave. Xaman-Ha
Check-in from 3:00 PM · check-out by 12:00 PM
Very Good
8527 reviewsUser: Breighen P
Trip type: Family
The reef entertainment
Manuel was super fun and made every day memorable and special for everyone in our group Jessica Garcia, Other at The Reef Playacar, responded to this review Dear Guest,Thank you so much for sharing your wonderful feedback!We are delighted to hear that Man…
User: Brittni P
Trip type: Family
Fun family vacation with Playa Reef Entertainment!
Manuel from the entertainment team was amazing and made our family experience so fun every night! He was always inclusive of us and making us laugh! Would highly recommend!! Jessica Garcia, Other at The Reef Playacar, responded to this review Dear Guest,T…
User: Magdalena K
Trip type: Family
2 weeks family holiday
We spent 2 weeks in hotel. The entertainment team was very dedicated and made sure we had a great time. Especially Emanuel, who led the various activities very professionally. My kids love him. Jessica Garcia, Other at The Reef Playacar, responded to this r…
User: Henry V
Trip type: Family
Always feel welcomed
Love it here love the atmosphere.From Manuel making the drinks down by the beach to Manuel from the nightly entertainment show great family time. Jessica Garcia, Other at The Reef Playacar, responded to this review Thank you so much for your wonderful rev…
User: cecilia s
Trip type: Family
Outstanding
Manuel the bartender makes the best drinks! His attention to detail, friendly personality, and exceptional service make every experience enjoyable. Manuel L. from the entertainment team also delivers the best performances—his energy, talent, and ability to eng…
