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Perfect for those in need of an adults-only holiday, this hotel is located in the heart of Playa del Carmen.
English-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities available at the hotel include a baggage storage service and a safe. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. There are a number of shops, including a souvenir shop. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park (no extra charge). Further services and facilities include a 24-hour security service, a babysitting service, a car hire service, medical assistance, room service, an alarm call service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Active guests who wish to explore the surrounding area by bike will appreciate the bicycle hire service. Bicycle storage is also available.
Air conditioning, central heating and a fan ensure that rooms maintain comfortable temperatures. In most units, guests can enjoy a view of the sea from a balcony or terrace. The rooms have a double bed and a sofa bed. Separate bedrooms are available. Extra beds can be requested. A safe and a minibar are also available. For self-catering guests, there is a well-equipped kitchenette with a refrigerator, stovetop, microwave and tea/coffee station. There is also an ironing set and a trouser press. A telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Slippers are included. The bathrooms have a shower, a bathtub and a whirlpool bath. A hairdryer, a vanity mirror and bathrobes are available for daily use. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms can be booked. The hotel has non-smoking rooms.
The pleasantly heated water of the indoor and outdoor pools guarantees comfortable swimming. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. A terrace with sun loungers and parasols is available. For guests who wish to keep active, cycling/mountain biking, golf and paddle tennis are available. Water sports available at the hotel include windsurfing, canoeing, catamaraning, kayaking, snorkelling and diving. Sports enthusiasts are also offered a wide range of indoor activities, including a gym, table tennis, billiards, yoga and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a beauty salon, massage treatments and a solarium. Leisure facilities include an entertainment programme, live music, a dance club and a nightclub.
The hotel includes a restaurant and a bar. All-inclusive can be booked. A continental breakfast buffet, lunch and dinner offer plenty of delicious variety. Special meals, including diet meals, are also available. In addition, special catering options and snacks are available. The hotel offers a selection of alcoholic and non-alcoholic beverages.
1 Ave. Norte y Calle 28 Norte
Check-in from 3:00 PM · check-out by 12:00 PM
Excellent
4028 reviewsUser: Taylor T
Trip type: Family
Definitely visit anel
Anel is great, great service !! Jessica Garcia, General Manager at The Reef 28, responded to this review Dear Guest,Thank you for taking the time to share your feedback.We are delighted to hear that Anel provided you with great service during your stay. O…
User: claudiaaarias81
Great Stay
We had a great stay overall ... we were surprised at check in by the news that the pool was under renovations and that kinda ruined our day and our plans. we were so disappointed that we even thought about leaving HOWEVER we went down stairs and was greeted by…
User: Cornelia S
Trip type: Couples
Amazing Stay
Stayed here for a second time for my birthday trip. The room with the the tub is amazing and you can get the hydrotherapy experience right in your room! The spa is another story. Each service comes with an hour in the hydrotherapy and sauna room. The massage t…
User: Versace H
Trip type: Friends getaway
The rooftop service
Anel was very attentive and sweet. Very nice and accommodating to help us with our meals Jessica Garcia, General Manager at The Reef 28, responded to this review Dear Guest,Thank you for taking the time to share your experience with us.We are delighted to…
User: Kiyra B
Trip type: Family
Freddy
Freddy is the bestest!!!! The food is also amazing Jessica Garcia, General Manager at The Reef 28, responded to this review Dear Guest,Thank you so much for your wonderful feedback!We are thrilled to hear that you enjoyed the food and that Freddy made suc…
