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The Reef 28

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The Reef 28

locationPlaya del Carmen, Riviera Maya / Playa del Carmen

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About The Reef 28About The Reef 28

Location

Perfect for those in need of an adults-only holiday, this hotel is located in the heart of Playa del Carmen.

Facility

English-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities available at the hotel include a baggage storage service and a safe. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. There are a number of shops, including a souvenir shop. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park (no extra charge). Further services and facilities include a 24-hour security service, a babysitting service, a car hire service, medical assistance, room service, an alarm call service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Active guests who wish to explore the surrounding area by bike will appreciate the bicycle hire service. Bicycle storage is also available.

Rooms

Air conditioning, central heating and a fan ensure that rooms maintain comfortable temperatures. In most units, guests can enjoy a view of the sea from a balcony or terrace. The rooms have a double bed and a sofa bed. Separate bedrooms are available. Extra beds can be requested. A safe and a minibar are also available. For self-catering guests, there is a well-equipped kitchenette with a refrigerator, stovetop, microwave and tea/coffee station. There is also an ironing set and a trouser press. A telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Slippers are included. The bathrooms have a shower, a bathtub and a whirlpool bath. A hairdryer, a vanity mirror and bathrobes are available for daily use. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms can be booked. The hotel has non-smoking rooms.

Sport

The pleasantly heated water of the indoor and outdoor pools guarantees comfortable swimming. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. A terrace with sun loungers and parasols is available. For guests who wish to keep active, cycling/mountain biking, golf and paddle tennis are available. Water sports available at the hotel include windsurfing, canoeing, catamaraning, kayaking, snorkelling and diving. Sports enthusiasts are also offered a wide range of indoor activities, including a gym, table tennis, billiards, yoga and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a beauty salon, massage treatments and a solarium. Leisure facilities include an entertainment programme, live music, a dance club and a nightclub.

Meals

The hotel includes a restaurant and a bar. All-inclusive can be booked. A continental breakfast buffet, lunch and dinner offer plenty of delicious variety. Special meals, including diet meals, are also available. In addition, special catering options and snacks are available. The hotel offers a selection of alcoholic and non-alcoholic beverages.

Payment

The hotel accepts the following credit cards: American Express, VISA and MasterCard.

Amenities at The Reef 28 Amenities at The Reef 28

  • Facilities

    • -

      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Bicycle Hire

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      Car Park

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      Conference Room

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      Disability-friendly

    • -

      Garage

    • -

      Hotel Safe

    • -

      Laundry Facilities

    • -

      Laundry Service

    • -

      Lifts

    • -

      Medical Assistance

    • -

      Nightclub

    • -

      Restaurant(s)

    • -

      Room Service

    • -

      Shops

    • -

      TV Room

    • -

      Wifi

  • Hygiene

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

    • -

      Hygiene training for staff

    • -

      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective equipment for employees

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      Protective equipment for guests

    • -

      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

    • -

      All inclusive

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      Breakfast Buffet

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      Continental Breakfast

    • -

      Special Diet

    • -

      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Billiards/Snooker

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      Canoe

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      Catamaran

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      Cycling/Mountain Biking

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      Diving

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      Golf

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      Gym

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      Heated Pool(s)

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      Indoor Pool

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      Jacuzzi

    • -

      Massage

    • -

      Number of Pools

    • -

      Outdoor Pool(s)

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      Parasols

    • -

      Sauna

    • -

      Steam bath

    • -

      Sun loungers

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      Sun terrace

    • -

      Table Tennis

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      Tanning Studio/Solarium

    • -

      Windsurfing

LocationLocation

Map preview

Around this property:

Taxi Stand

20 m

Shopping Center

50 m

Public Bus Stop

1 km

City 1

54 km

City 3

74 km

User Rating & ReviewsUser Rating & Reviews

  • Locationrating
  • Sleep Qualityrating
  • Roomsrating
  • Servicerating
  • Valuerating
  • Cleanlinessrating

Excellent

3084

Very Good

495

Average

207

Poor

111

Terrible

144

Recent Reviews: 4039

  • User:Navigate64484272577

    Trip type:

    The roof is the new beach

    rating27 Jun 2026

    Anel is the best!! Great service all the time.

  • User:Kyndra W

    Trip type:

    Great service from the Rooftop Crew!!!

    rating26 Jun 2026

    Loved my experience this trip on the rooftop at Reef 28. Freddy was my waiter and he was amazing !!! I keep coming back for more!! The food is amazing!!!

  • User:sonyamatt

    Trip type:

    Amazing experience with Anel

    rating25 Jun 2026

    Rooftop was spectacular . Our server, Anel, was amazing!

  • User:latresiaw2017

    Trip type:

    Birthday

    rating24 Jun 2026

    Freddy was absolutely!!! The food was delicious! The mezcalitas were sooooo good! I’m coming back! I highly recommend the Reef 28 fiiiiiove stars!

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