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This hotel is located right in the heart of Playa del Carmen.
The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a library. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a hairdresser, a coin-operated laundry, a page service and a hotel shuttle bus. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. The business centre is on hand for guests' business requirements and provides a fax machine.
Air conditioning and central heating ensure that rooms maintain comfortable temperatures. A balcony is included as standard in some rooms. Rooms have a double bed, a queen-size bed, a king-size bed or a sofa bed. Separate bedrooms are available. Children's beds and extra beds can be requested for younger guests. A safe, a minibar and a desk are also available. For self-catering guests, there is a well-equipped kitchenette with a refrigerator, stovetop, microwave and tea/coffee station. Further amenities include an ironing set and a trouser press. A telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Slippers are included. Bathrooms are equipped with a shower. A hairdryer, a vanity mirror and bathrobes are available for daily use. As an extra convenience, bathrooms provide cosmetic products. Wheelchair-friendly rooms can be booked. The hotel has family rooms, non-smoking rooms and smoking rooms.
The outdoor pool complex provides invigorating refreshment. A sun terrace, sun loungers, and parasols are available. Refreshing drinks are served at the poolside snack bar. For those who wish to stay active while on holiday, the hotel offers cycling/mountain biking. Sport and leisure facilities at the hotel include a gym and billiards. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a beauty salon, massage treatments and a solarium. Activity coordinators organise an entertainment programme for adults and children.
Dining facilities include a restaurant, a café and a bar. At breakfast, guests serve themselves at the generous buffet. Various dishes can be ordered à la carte for lunch and dinner. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options. Non-alcoholic beverages are available.
Avenida 10 Calle 2
Check-in from 3:00 PM · check-out by 12:00 PM
Excellent
2017 reviewsUser: kaylah_s23
Incredible experience!!!
This is hands down the best resort I have stayed at. All hotel staff went above and beyond to make sure our stay was the best it possibly could be every step of the way. The only downside was that there is a seaweed problem in Playa del Carmen right now, and s…
User: Heather M
The Fives Beach, Mexico 2026
We had a wonderful week at The Fives Beach Hotel & Residences—it’s a beautifully designed resort with lush grounds and a relaxed, upscale feel. Our one-bedroom suite was spacious and comfortable, with a massive bathroom and an incredibly cozy king bed. The…
User: Mon R
Trip type: Solo travel
Great Hilton Property in DT PDC
Second time visiting the Fives in DT PDC and I enjoyed as much as the first time. The location is excellent, close to the ferry and very close to the glamorous stores of Quinta Avenida. The room was excellent as well as the service.As a fellow Hilton employee,…
User: Mark P
Trip type: Couples
Best in PDC
The Fives always goes above and beyond. The staff is TERRIFIC - from reception, to management, housekeeping, and the pool and bar staff. They make every moment memorable. It’s absolutely the best pool in Playa del Carmen! We can’t wait to be back soon. Mana…
User: Ellen T
Trip type: Couples
Amazing
Nice, clean, rooftop pool and bar was amazing. Staff was top notch, and felt genuine and kind. Big shoutout to the restaurant chef Jesus who made our visit so pleasant, and for all the good advice for our vacation. Management Team, Dueño at The Fives Downto…
