28+ photos
This hotel welcomes guests in Playa del Carmen.
The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service and a safe. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. A lift and wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the garage or in the car park. Further services include a 24-hour security service, a babysitting service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. The business centre is on hand for guests' business requirements and provides a fax machine.
A trouser press is provided for guests' convenience. There is a telephone and WiFi (no extra charge) in the rooms. The hotel has family rooms and non-smoking rooms.
The indoor and outdoor pools are ideal for exercise as well as relaxation. Sun loungers and parasols are available on the sun terrace. Refreshing drinks are served at the poolside snack bar. There are many ways to relax or stay active at the hotel, including fishing, horse riding, snorkelling, diving, a spa and a solarium. Leisure facilities include live music, a dance club and a nightclub.
The dining area includes a restaurant and a bar. A fortifying breakfast is served daily. Staff are also happy to provide children's meals.
Avenida 10 con Avenida 40
Check-in from 3:00 PM · check-out by 12:00 PM
Very Good
89 reviewsUser: pat D
Trip type: Couples
Title: Disappointing Decline Over the Past Two Years
This was my third stay at this hotel, and unfortunately, it will be my last.My first visit was excellent—the property was well maintained, and it truly felt like a charming boutique hotel. However, during my second stay, I began to notice a decline in the over…
User: Doug B
Trip type: Couples
Our 3rd visit to the Serenity.
We stayed 16 days and enjoyed them all. The hotel has an excellent location, easy walk to the beach and to 5th Ave. Victoria and Fir at the front desk were always friendly, helpful and welcoming. Breakfast was always good. Antonio was very friendly and accommo…
User: Bojan J
Trip type: Solo travel
BAD EXPERIENCE
Missing Cash & No Resolution from ManagementI stayed at Serenity Boutique Hotel in Playa del Carmen and had an extremely disappointing experience.During my stay, $140 USD was taken from an envelope that I had placed inside a drawer in my room. I reported t…
User: Meredith S
Trip type: Friends getaway
Great Hotel! Great Loction!
I've stayed at this wonderful hotel a few times now, and it never disappoints. The front desk staff is always amazing and incredibly helpful. The suites are clean, comfortable, and perfectly suited to our needs. One of the highlights is the rooftop pool—it’s a…
User: maccapakka
Trip type: Couples
Amazing value for money
Fantastic value for money amazing helpful staff so welcoming! Lovely breakfast we stayed in room 401 lovely! Pool was great also amazing in terms of price £48 for B&B really pleased thank you 😊 If we stay in Playa again we will definitely return !
