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This attractive hotel is located close to the picturesque town of Playa del Carmen, on the strip of land between Cancun and the excavated settlement in Tulum. The ecological water parks X-Caret and Xel-Ha are also situated nearby, directly by the beautiful never-ending sandy beach of Playacar in vast, tropical surroundings. The region is rich in findings from the Maya Period. The centre of Playa del Carmen can be reached within around 3 km. Here, various shopping and entertainment facilities as well as taxi and bus connections can be found. Transfer time from Cancun airport to the hotel takes around 50 minutes.
The complex has a lift and features 460 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. The grounds of the complex feature a playground and a lovely garden. Additional amenities include a TV room and a playroom. Parking spaces are available to guests travelling by car. Other services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, a transfer service, 24-hour room service, a laundry service, a hairdresser, a coin-operated laundry, a hotel doctor and a hotel shuttle bus. A bicycle hire service provides all the necessary equipment for exploring the surrounding area.
Rooms feature a living room, a kitchen and a bathroom. Air conditioning and a fan ensure comfortable indoor temperatures. Guests can relax and enjoy the sea views from the balcony or private terrace of some rooms. The rooms have a queen-size bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a tea/coffee station. Further amenities include an ironing set and a trouser press. A telephone, satellite television, a radio and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Slippers are included. Bathrooms are equipped with a shower, a bathtub and a whirlpool bath. A hairdryer, a vanity mirror and bathrobes are available for daily use. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms can be booked. The hotel has family rooms and non-smoking rooms.
There are indoor and outdoor pools and a children's swimming area. Pure relaxation in the hot tub, fun on the waterslide and refreshing drinks at the pool bar – guests will experience just how rich and varied a day in the water can be. Sun loungers and parasols are available on the sun terrace. The complex offers outdoor sports, including cycling/mountain biking, tennis, beach volleyball, volleyball, crazy golf, golf, archery and fishing. A wide range of sports are available, including water sports such as water skiing, windsurfing, canoeing, sailing, catamaraning, kayaking, snorkelling, diving and water aerobics or, for a fee, jet skiing. Sports enthusiasts are also offered a wide range of indoor activities, including a gym, table tennis, billiards, darts, squash, yoga and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam, a beauty salon, massage treatments and a solarium. Leisure facilities include an entertainment programme, a kids' club, a kids' disco, live music, a dance club and a nightclub.
Dining facilities include a restaurant, a café and a bar. All-inclusive can be booked. All-inclusive holidaymakers enjoy special extras like snacks, in addition to a selection of alcoholic and non-alcoholic beverages. A generous breakfast buffet, lunch and dinner offer plenty of delicious variety. Diet meals, gluten-free meals, vegetarian dishes and children's meals can be prepared on request. The hotel also offers special catering options.
Paseo Xaman-Ha
Check-in from 3:00 PM · check-out by 12:00 PM
Very Good
26343 reviewsUser: angee b
Trip type: Family
Steak house was great
Steak house was part of our trip The chef Francisco was amazing
User: Linda M
Trip type: Family
Excellent dinner experience led by Chef Francisco, at El Gaucho!
We’ve always enjoyed our vacations at Sandos Playacar! On this trip, we had a large party have dinner at the steak house, El Gaucho. Several in the party have food allergies. Chef Francisco took extra good care of us and ensured that the foods were all safe to…
User: London C
Trip type: Family
A great time
Amazing service and great foood Ilse Jordan WebRelations, Atención al huésped/Recepción at Sandos Playacar, responded to this review Dear London C,Thank you for sharing your feedback. We are delighted to hear that our service stood out and that you enjoye…
User: soumadel s
Trip type: Family
Best experience
Lorena at the guest service was the most professional and best person to deal with Ilse Jordan WebRelations, Atención al huésped/Recepción at Sandos Playacar, responded to this review Dear Soumadel s,Thank you for sharing your feedback. We are delighted t…
User: Brett J
Trip type: Family
A great trip
Daniel at the premium bar in the Meeting Point truly made our stay at Sandos wonderful He is so pleasant and a joy to see every morning while he makes us amazing coffee. Employees like Daniel are a huge reason we continue returning to Sandos Ilse Jordan Web…
