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Located on the exclusive Mayan Riviera, this hotel is only 10 min from the picturesque town of Playa del Carmen. Opposite the sea and surrounded by diversified nature, guests here are able to explore the exotic beach and jungle vegetation with swamps, moor landscape and natural lagoons. The attractions are Playa del Carmen beach with its variety of bars, restaurants, craft workshops as well as Xcaret and Xel-Ha nature parks with their wide selection of animal life. Cancún airport is approximately 45 km away.
Guests at this large property have the choice between 78 villas/houses or 99 junior suites, 326 single rooms and 353 double rooms, which are located in two 3-storey buildings. Multilingual staff at the 24-hour reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The complex has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A number of shops, including a souvenir shop, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a newspaper stand and a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a childcare service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a hairdresser and a hotel shuttle bus. A bicycle hire service provides all the necessary equipment for exploring the surrounding area.
Air conditioning, central heating and a fan ensure that rooms maintain comfortable temperatures. Most of rooms include a balcony or terrace as a standard feature. Rooms have a double bed or a king-size bed. Children's beds can be requested for younger guests. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) are provided as well. Slippers are included. Bathrooms are equipped with a shower and a bathtub. A hairdryer, a vanity mirror and bathrobes are provided. Wheelchair-friendly rooms can be booked. Family rooms are available for parents with children.
Whether in need of rest and relaxation or more activity, guests can swim a few lengths of one of the 5 outdoor pools, while children have a special swimming area just for them. Thrills on the waterslide, refreshing drinks at the pool bar and a soothing soak in the hot tub – the pool area has a little something for every state of mind and body. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. The complex offers a wide range of outdoor sports, including cycling/mountain biking, tennis, beach volleyball and basketball. For a fee, guests can also enjoy golf. A number of sports are available, including water sports such as snorkelling and aquafit. For a fee, guests can also enjoy windsurfing, jet skiing, canoeing, sailing, catamaraning, kayaking and diving. Sports enthusiasts are also offered a wide range of indoor activities, including a gym, table tennis, billiards, darts and yoga. There is a wellness area with a sauna, a steam bath and a hammam and, for an additional fee, a spa, a beauty salon and massage treatments. Guests of all ages have the opportunity to enjoy a fun entertainment programme.
Various dining options are available, including a restaurant, a café and a bar. All-inclusive is offered as a catering option. For breakfast, lunch and dinner, guests serve themseves at the buffet or choose their preferred fare from the menu (for dinner). Gluten-free meals, vegetarian dishes and children's meals can be prepared on request. The complex also offers snacks. For guests, alcoholic and non-alcoholic drinks are included.
Carretera Cancún Chetumal Km. 295
Check-in from 3:00 PM · check-out by 12:00 PM
Very Good
27121 reviewsUser: Bill C
Trip type: Family
David the best
Good service. David eb the teater is excellent thanks you
User: Kami S
Trip type: Family
2026 Mundial
Buen show mundial! Good food and music.
User: James2263
Trip type: Family
A truly amazing holiday
Having looked at a number of reviews about the hotel before going, I wouldn’t be lying if I said I was a little nervous about whether the hotel would meet our expectations - especially as we’ve set the bar pretty high for holidays!However I couldn’t have been…
User: elirock79
Trip type: Family
No working beach or cenotes
This resort has average service, food and pools.I knew I could encounter some seaweed, but other hotels do a better job clearing it! Was impossible to get in the water! And after asking the cenotes had been out of service for over a year and they don’t even kn…
User: Lesley P
Trip type: Family
Best service
David M G the restaurant manager at Sandos resort was incredible. He took excellent attention to my family. we have a family with six kids. He was very friendly! Five stars overall. Staff was incredibly attentive. Highly recommend!!! The staff at a resort is v…
