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Sandos Caracol Nature Resort & Water Park

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Sandos Caracol Nature Resort & Water Park

locationPlaya del Carmen, Riviera Maya / Playa del Carmen

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About Sandos Caracol Nature Resort & Water ParkAbout Sandos Caracol Nature Resort & Water Park

Location

Located on the exclusive Mayan Riviera, this hotel is only 10 min from the picturesque town of Playa del Carmen. Opposite the sea and surrounded by diversified nature, guests here are able to explore the exotic beach and jungle vegetation with swamps, moor landscape and natural lagoons. The attractions are Playa del Carmen beach with its variety of bars, restaurants, craft workshops as well as Xcaret and Xel-Ha nature parks with their wide selection of animal life. Cancún airport is approximately 45 km away.

Facility

Guests at this large property have the choice between 78 villas/houses or 99 junior suites, 326 single rooms and 353 double rooms, which are located in two 3-storey buildings. Multilingual staff at the 24-hour reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The complex has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A number of shops, including a souvenir shop, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a newspaper stand and a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a childcare service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a hairdresser and a hotel shuttle bus. A bicycle hire service provides all the necessary equipment for exploring the surrounding area.

Rooms

Air conditioning, central heating and a fan ensure that rooms maintain comfortable temperatures. Most of rooms include a balcony or terrace as a standard feature. Rooms have a double bed or a king-size bed. Children's beds can be requested for younger guests. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) are provided as well. Slippers are included. Bathrooms are equipped with a shower and a bathtub. A hairdryer, a vanity mirror and bathrobes are provided. Wheelchair-friendly rooms can be booked. Family rooms are available for parents with children.

Sport

Whether in need of rest and relaxation or more activity, guests can swim a few lengths of one of the 5 outdoor pools, while children have a special swimming area just for them. Thrills on the waterslide, refreshing drinks at the pool bar and a soothing soak in the hot tub – the pool area has a little something for every state of mind and body. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. The complex offers a wide range of outdoor sports, including cycling/mountain biking, tennis, beach volleyball and basketball. For a fee, guests can also enjoy golf. A number of sports are available, including water sports such as snorkelling and aquafit. For a fee, guests can also enjoy windsurfing, jet skiing, canoeing, sailing, catamaraning, kayaking and diving. Sports enthusiasts are also offered a wide range of indoor activities, including a gym, table tennis, billiards, darts and yoga. There is a wellness area with a sauna, a steam bath and a hammam and, for an additional fee, a spa, a beauty salon and massage treatments. Guests of all ages have the opportunity to enjoy a fun entertainment programme.

Meals

Various dining options are available, including a restaurant, a café and a bar. All-inclusive is offered as a catering option. For breakfast, lunch and dinner, guests serve themseves at the buffet or choose their preferred fare from the menu (for dinner). Gluten-free meals, vegetarian dishes and children's meals can be prepared on request. The complex also offers snacks. For guests, alcoholic and non-alcoholic drinks are included.

Payment

The hotel accepts the following credit cards: American Express, VISA and MasterCard.

Amenities at Sandos Caracol Nature Resort & Water Park Amenities at Sandos Caracol Nature Resort & Water Park

  • Facilities

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Games room

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      Garage

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      Hairdresser

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      Hotel Safe

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      Kids Club

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      Laundry Facilities

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      Laundry Service

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      Medical Assistance

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      Newspaper kiosk

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      Nightclub

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      Pets

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      Playground

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Room Service

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      Shops

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      Theatre

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      Waterslide

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      Wifi

  • Hygiene

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      All inclusive

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      Breakfast Buffet

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      Drinks Included

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      Evening Buffet

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      Lunch Buffet

  • Sport/Entertainment

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      Aerobics

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      Aqua aerobics

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      Basketball

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      Beach Volleyball

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      Billiards/Snooker

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      Canoe

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      Catamaran

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      Children's Entertainment

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      Children's Pool

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      Cycling/Mountain Biking

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      Darts

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      Diving

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      Entertainment Programme

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      Golf

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      Gym

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      Jacuzzi

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      Jet Skiing

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sailing

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Swimming Pool

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      Table Tennis

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      Tanning Studio/Solarium

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      Tennis

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      Windsurfing

LocationLocation

Map preview

Around this property:

Beach

350 m

Centre

9 km

User Rating & ReviewsUser Rating & Reviews

  • Locationrating
  • Sleep Qualityrating
  • Roomsrating
  • Servicerating
  • Valuerating
  • Cleanlinessrating

Excellent

15443

Very Good

6302

Average

2630

Poor

1347

Terrible

1422

Recent Reviews: 27144

  • User:KrisB1128

    Trip type:

    In the jungle

    rating21 Jun 2026

    Oh my god what an absolutely amazing place. Hotel right in the middle of the jungle, but you still have the beach. We stopped in the adults only section and were lucky with a ground floor room. It...

  • User:Briony L

    Trip type:

    Fantastic resort, highly recommend!

    rating20 Jun 2026

    ⭐⭐⭐⭐⭐ Amazing Family Holiday – We Can’t Wait to Return! We have not long returned from the most incredible holiday and can honestly say this is one of the best resorts we have ever stayed at. The...

  • User:Carol Lynly S

    Trip type:

    BEST MEXICAN RESTAURANT in SANDOS CARACOL

    rating16 Jun 2026

    They were very accommodating and has a great service at the Mexican Restaurant especially the service from Grecia, Arturo, Cristina and Alexis!!! Thank you for elevating our experience at this...

  • User:Lucas P

    Trip type:

    Might get married here

    rating13 Jun 2026

    Had a great time at the resort. Our server, Genry, at las mascaras Mexican buffet was excellent. Provided us an excellent and friendly experience, he suggested we come back and get married and we...

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