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Royal Hideaway Playacar

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Royal Hideaway Playacar

riviera maya playa del carmen, mexico

About Royal Hideaway Playacar

location

This hotel is located just 45 min south of Cancun International Airport and 5 min from the charming town of Playa del Carmen where guests will find restaurants, nightspots and shops as well as links to the public transport network. It is set in around 13 ha of lush, tropical gardens, against the backdrop of the white sands of the best beach on the Yucatán peninsula. Cancun, the main centre for tourists throughout Mexico and the Caribbean, is around an hour away.

facility

Guests have a choice of 6 junior suites, 2 suites and 188 double rooms located in a 2-storey main building and 10 auxiliary buildings. The reception desk is open round the clock. Services such as a baggage storage service, safe, currency exchange service and cash machine ensure a comfortable stay. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The resort offers various facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. A number of shops, including a souvenir shop, are great for shopping or just browsing. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage (no extra charge) or in the car park. Other services include a car hire service, medical assistance, room service, an alarm call service, a laundry service, a hairdresser and a hotel shuttle bus.

rooms

Rooms are equipped with air conditioning and a fan. Guests can enjoy the garden view from a balcony or terrace. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a mini fridge and a tea/coffee station. Further amenities include an ironing set and a trouser press. A direct dial telephone, a television with satellite/cable channels, a radio, a stereo system, a CD player, a DVD player, an alarm clock and WiFi (no extra charge) are provided as well. Slippers are included. Bathrooms are equipped with a shower, a bathtub and a whirlpool bath. A hairdryer, bathrobes and a telephone are available for daily use. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms can be booked.

sport

Guests can taking a refreshing dip or just relax in the pool complex, which includes indoor and outdoor areas. A hot tub invites guests to soothe their muscles, and a poolside snack bar will take care of any hungry bellies. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. The resort offers an extensive outdoor sports programme, including cycling/mountain biking, tennis, bocce, beach volleyball, volleyball and basketball. With windsurfing, jet skiing, banana boat rides, canoeing, sailing, catamaraning, kayaking, snorkelling, diving, water aerobics and aquafit available, fans of water sports will have plenty to choose from. Guests can enjoy a wide range of indoor sports, including a gym, table tennis, billiards, darts, yoga and aerobics. Various wellness options are available at the resort, including a spa, a sauna, a steam bath, a beauty salon and massage treatments. Live music and a dance club are also options for entertainment.

meals

The resort includes 6 restaurants and a bar. Refreshing drinks at the beach bar are a perfect way to enjoy warm weather. All-inclusive can be booked. A generous breakfast buffet, lunch and dinner offer plenty of delicious variety. Staff are also happy to provide gluten-free meals. The resort also offers snacks. The show cooking is a particularly special attraction. The resort offers a selection of alcoholic and non-alcoholic beverages.

Amenities at Royal Hideaway Playacar

Facilities

24-hour receptionAir conditioningBar(s)Bicycle HireCar ParkConference RoomCurrency ExchangeDisability-friendlyFoyerHairdresserHotel SafeLaundry FacilitiesLaundry ServiceLiftsMedical AssistanceRestaurant(s)Restaurant(s) with non-smoking areaRestaurant(s) with smoking areaRoom ServiceShopsTheatreTV RoomWifi

Hygiene

Enhanced cleaning programmeHand sanitiserHealth checks on staffProtective equipment for employeesSocial distancing regulationsUse of commercially available disinfectants

Meals

All inclusiveBreakfast Buffet

Sport/Entertainment

AerobicsAqua aerobicsBasketballBilliards/SnookerBocceCanoeCatamaranCycling/Mountain BikingDartsDivingEntertainment ProgrammeGolfGymJacuzziJet SkiingMassageNumber of PoolsOutdoor Pool(s)ParasolsSailingSaunaSteam bathSun loungersSun terraceSurfingSwimming PoolTable TennisTennisWindsurfing

Location

Map preview
Playacar, Riviera Maya / Playa del Carmen, Mexico

Lote Hotelero No 6 Desarollo

What's nearby

  • Shopping opportunities100m
  • Golf Course100m
  • Restaurants100m
  • City Centre3km
  • Tourist Centre3km

Check-in from 3:00 PM · check-out by 12:00 PM

User Rating & Reviews

4.5

Excellent

10476 reviews
  • Value
  • Rooms
  • Cleanliness
  • Service
  • Excellent7216
  • Very Good1785
  • Average773
  • Poor392
  • Terrible310

Recent Reviews: 10476

  • User: SNW12

    2/5 Stars

    13 Jun 2026

    Overall I'd say our stay was solid. The room and pools were nice and relaxing, although our room did not have functioning AC (and was not fixed even after a handyman came) and our shower was quite small as well. The room service took about an hour per order wh…

  • User: 129ric

    Trip type: Couples

    REAL Review!

    13 Jun 2026

    Stayed June 7th 12th 2026 rooms 2922 and room 3114The hotel was very clean, the staff were friendly, and the pool area was good, service in all the restaurants was very good, and the food was very good as well.One downside was the sunbeds being reserved from a…

  • User: DanL271

    Trip type: Couples

    A poor experience

    13 Jun 2026

    We have recently returned from a few weeks at the royal hideaway and to say it was not the experience i expected is an understatement. I need to be clear that if you are expecting a 5 star resort i would look at booking elsewhere. Its certainly showing its age…

  • User: quickaaron0

    It wasn’t bad, just not great this time

    12 Jun 2026

    It was a good trip however the beach this time was basically non existent due to seaweed. The air conditioning was horrible. We got moved rooms at 11pm because we couldn’t sleep. It worked for a day and then it was back to baking. We didn’t want to move again…

  • User: draya916

    Trip type: Friends getaway

    Great adults only trip

    12 Jun 2026

    We enjoyed a 4 night stay at Royal Hideaway Playacar. It was quiet, relaxing, and fun. The food was delicious and the workers were all so kind.

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