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This resort welcomes guests in Playa del Carmen.
The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a cash machine. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The resort has a range of facilities for guests with disabilities. The resort has wheelchair-accessible facilities and a lift. There are a number of shops, including a supermarket and souvenir shop. The grounds of the complex feature a playground and a lovely garden. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the car park for no extra charge. Further services and facilities include a 24-hour security service, a babysitting service, a car hire service, medical assistance, 24-hour room service, a laundry service and a hairdresser.
Rooms are equipped with air conditioning and a fan. Guests can relax on the balcony or terrace. The rooms have a king-size bed and a sofa bed. Children's beds and extra beds can be requested for younger guests. A safe and a minibar are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A telephone, satellite television, a radio and WiFi (no extra charge) are provided as well. Slippers are included. A hairdryer and bathrobes are provided in the bathrooms, which include a shower and a bathtub. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The resort has non-smoking rooms.
There are indoor and outdoor pools and a children's swimming area. Pure relaxation in the hot tub, fun on the waterslide and refreshing drinks at the pool bar – guests will experience just how rich and varied a day in the water can be. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. For guests who wish to keep active, tennis, beach volleyball and golf are available. With windsurfing, jet skiing, catamaraning, kayaking, snorkelling and diving available, fans of water sports will have plenty to choose from. Sport and leisure facilities at the resort include a gym and aerobics. Various wellness options are available at the resort, including a spa, a sauna, a steam bath, a beauty salon, massage treatments and anti-ageing treatments. Leisure facilities include an entertainment programme, a kids' club, a dance club and a nightclub.
Dining facilities include a restaurant, a café and a bar. All-inclusive can be booked. All-inclusive holidaymakers enjoy special extras like snacks, in addition to a selection of alcoholic and non-alcoholic beverages. A continental breakfast buffet, lunch and dinner offer plenty of delicious variety. Special culinary options, such as vegetarian dishes, are also available. The chefs prepare delicious specialities during the show cooking.
Avenida Xaman-ha, Mza 9 and 10, L1
Check-in from 3:00 PM · check-out by 12:00 PM
Excellent
8705 reviewsUser: Lyteeyez68
Trip type: Family
Happy Anniversary
Me and my husband celebrated our 29th wedd8ng anniversary. The resort is amazing. Jahier and Joe were great with the water aerobics. The alcohol served is premium. The bartenders at all bars were great. We loved the steakhouse and the Italian specialty restaur…
User: Tommybreaks
Trip type: Couples
3* at best
This is never a 5* hotel rooms grubby. The beach full of seaweed never cleared so you could access the sea and stunk! Room service poor ice machines always empty! Many people in bed days ill! Never again! Online Reputation Management, Owner at Hotel Riu Pal…
User: Traveler24076204284
Trip type: Couples
3rd visit
3rd visit to this hotel and most enjoyable as usual. The staff work extremely hard to ensure you have a great holiday experience. We didn't bother with any of the speciality restaurants and just ate in the buffets plenty of choice and well cooked. Rooms were k…
User: Tammy J
Trip type: Friends getaway
EXCELLENT STAY
Excellent stay!!! VERY CLEAN and the staff were so attentive!
User: Terri G
Trip type: Family
Any infestation- no air conditioning- no credit
Any invasion and they got all inside my purse. They didn’t advise that the door has to be closed in order for the air to work properly and my back door had been left open! Online Reputation Management, Owner at Hotel Riu Palace Riviera Maya, responded to th…
