46+ photos
This resort is located in Playa del Carmen.
The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The club has a range of facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Additional facilities include a playroom. Parking spaces are available to guests travelling by car. Other services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, 24-hour room service, an alarm call service, a laundry service, a hairdresser and a coin-operated laundry. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. The business centre is on hand for guests' business requirements and provides a fax machine.
Air conditioning and a fan ensure that rooms maintain comfortable temperatures. Most of rooms include a balcony or terrace as a standard feature. Rooms have a double bed, a king-size bed or a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. Further amenities include an ironing set and a tumble dryer. A telephone, a television with satellite/cable channels, a CD player, a DVD player and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Guests will also find slippers in their rooms. Bathrooms are equipped with a shower, a bathtub and a whirlpool bath. A hairdryer, a vanity mirror and bathrobes are available for daily use. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. The hotel has family rooms and non-smoking rooms.
The outdoor pool complex includes a children's swimming area and is ideal for working out or just relaxing. Thrills on the waterslide, refreshing drinks at the pool bar and a soothing soak in the hot tub – the pool area has a little something for every state of mind and body. Comfortable sun loungers are available on the terrace. The club offers outdoor sports, including tennis, bocce, beach volleyball, volleyball, basketball, golf and archery. With windsurfing, jet skiing, motorboat rides, banana boat rides, canoeing, sailing, catamaraning, snorkelling and diving available, fans of water sports will have plenty to choose from. Guests can enjoy a wide range of indoor sports, including a gym, table tennis, billiards, darts, callisthenics and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam, a beauty salon, massage treatments and hydrotherapy treatments. Leisure facilities include an entertainment programme, a kids' club, a dance club and a nightclub.
The dining area includes a restaurant and a bar. Refreshing drinks at the beach bar are a perfect way to enjoy warm weather. All-inclusive can be booked. A generous breakfast buffet, lunch and dinner offer plenty of delicious variety. Staff are also happy to provide children's meals. The hotel also offers snacks.
Prolongación 5ta Avenida Mza 20 Lote 06
Check-in from 3:00 PM · check-out by 12:00 PM
Very Good
1003 reviewsUser: Luis C
Trip type: Family
The best resort in terms of family activities and customized services for kids.
I will start with the food and dining for kids. The pirate buffet for kids has the nicest and most helpful leader we have met in all our trips with our kids. Olga was incredibly helpful. As you can imagine, kids can walk around, request different dishes and dr…
User: Simon D
Trip type: Family
Such a lovely family holiday
Apologies for adding a review so long after we visited!We stayed at the resort for 2 weeks arriving from the UKOur 1st impressions were very positive. We were pretty tired after traveling for 18 hours, however, the check-in process was an absolute breeze. We w…
User: Adele C
Trip type: Friends getaway
What can I say Absolute paradise There wasn't 1 day i went to the restaurant and came away hungry The food is next to none its f
Because this hotel is faultless Loved every minute of been here will be sorry to go home absolute paradise Staff go above and beyond Community Manager Princess México, Otro at Princess Family Club Riviera, responded to this review Hello dear Adele. We sin…
User: Rebecca R
Trip type: Family
Amazing!!
Enjoyed my time @ the grand Riviera Princess. The staff were very friendly. Plenty of activities so you won’t get bored. At the Snack Riviera, you need to visit Lorenzo & Delfina…very nice people & informative when it came to the motel & surroundin…
User: NorthStar08285031544
Trip type: Friends getaway
10/10 Service from Nancy!
We had Nancy as our server at the snack riviera! 10/10 service. She took care of us every meal, and gave us the great “boom boom” shots. Ask her for them!!!! 100% will come back, and will miss all the energy she gave. Make sure to askFor Nancy when you visit!!…
