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This hotel lies directly beside fine sand Playa del Carmen and is just a few minutes walk from the centre where guests will discover many shopping and entertainment venues. The nearest links to the public transport network are about 200 m from the hotel and the ferry port for links to the island of Cozumel are to be found close by. Cancún is about 1 hour's drive away.
185 rooms, including 16 suites, 93 single rooms and 30 double rooms, are located on 5 storeys and can be reached by lift. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The resort has a range of facilities for guests with disabilities. The resort has wheelchair-accessible facilities. There are a number of shops, including a supermarket and souvenir shop. The grounds of the complex feature a playground and a lovely garden. Additional amenities include a TV room and a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, a transfer service, room service, an alarm call service, a laundry service, a hairdresser and a coin-operated laundry. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.
Rooms are equipped with air conditioning and central heating. Guests can enjoy the sea view from a balcony or terrace. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, a CD player, a DVD player, an alarm clock and WiFi (no extra charge) are provided as well. Slippers are included. Bathrooms are equipped with a shower, a bathtub and a whirlpool bath. A hairdryer and bathrobes are available for daily use. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The resort has family rooms and non-smoking rooms.
The outdoor pool complex includes a children's swimming area and is ideal for working out or just relaxing. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. Those who wish to stay active while on holiday can enjoy tennis and beach volleyball. For a fee, golf is also available. Water sports available at the resort include water skiing, windsurfing, jet skiing, snorkelling and diving. Guests can enjoy a wide range of indoor sports, including a gym, table tennis, billiards, yoga and aerobics. Various wellness options are available at the resort, including a spa, a sauna, a steam bath, a beauty salon, massage treatments and a solarium. An entertainment programme and a kids' club are also options for entertainment.
Dining facilities include a restaurant, a café and a bar. All-inclusive can be booked. A continental breakfast buffet ensures a great start to the day. At dinner, guests order their favourite dishes à la carte. Diet meals and children's meals can be prepared on request. In addition, special catering options and snacks are available. The show cooking is a particularly special attraction. The resort offers a selection of alcoholic and non-alcoholic beverages.
Fracc.Playacar Bahia del Espiritu Santo
Check-in from 3:00 PM · check-out by 12:00 PM
Excellent
3205 reviewsUser: Lindsay L
Trip type: Couples
Zero communication
We had reservations June 5 for my birthday trip. The resort apparently just down due to health violations, and we were never informed. I just happened to see a stranger’s post on Facebook about it. After spending over 4 hours on the phone going back and forth…
User: tagreen60
Trip type: Couples
Won’t honor room type
I’ve been a member for over 10 yrs and I made reservations for friends starting tomorrow, June 5th, at Playacar Palace. Unfortunately, the resort is still closed for health violations and the reservations I made were changed by the Company to Moon Palace - Sun…
User: danadisneyfan
Trip type: Couples
Best Vacation!
The service is impeccable! Top notch restaurants and bars. Ignacio and Marvin at the pool are very attentive. Juan and Jorge at the bars are awesome! Elvia, Israel, Alfredo, Yesenia, Decier, Benito, Hermin and many more Palace Resorts Management, Owner at P…
User: honeypops6
Trip type: Couples
My favorite resort
Playacar Palace is my favorite palace resort and the reason is the people. Everyone seems to really love their job and the people they work with. Their joy is contagious! This is my third visit here and one of my most memorable due to the following staff:• Dan…
User: SteveEssex_1961
Trip type: Couples
A Right Royal Rollercoaster Ride at the Palace
From the highs of delicious dining to the lows of a sun-bed scramble, our stay at the Playacar Palace was a roller-coaster ride of Mexican mayhem. The hotel’s extremely welcome free shuttle from Cancun Airport to Playacar plus an efficient and speedy check-in…
