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This hotel is located in Playa del Carmen, about 550 m from the beach.
The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service and a safe. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. Everyday necessities can be purchased at the supermarket. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the car park for no extra charge. Further services include a 24-hour security service, a transfer service, an alarm call service, a hairdresser and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area.
Air conditioning, adjustable central heating and a fan ensure that rooms maintain comfortable temperatures. Guests can enjoy the garden view from a balcony or terrace. Rooms have a double bed, a queen-size bed, a king-size bed or a sofa bed. Separate bedrooms are available. Children's beds and extra beds can be requested for younger guests. A safe and a desk are also available. An ironing set is provided for guests' convenience. A telephone, a television with satellite/cable channels, an alarm clock and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. Cosmetic products and a selection of towels provide additional comfort in the bathrooms. The hotel has family rooms and non-smoking rooms.
The sports and entertainment facilities at the hotel ensure that guests have plenty of activities to choose from during their stay. The outdoor pool complex includes a children's swimming area and is ideal for working out or just relaxing. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. For those who wish to stay active while on holiday, the hotel offers golf.
Dining facilities include a restaurant, a café and a bar. A fortifying breakfast is served daily.
Calle 12 bis Nte
Check-in from 3:00 PM · check-out by 12:00 PM
Good
74 reviewsUser: Maverick1971PR
Trip type: Couples
The worst experience for our last night in Mexico - We made a reservation online, got a confirmation email but didn't get a roo
I called the hotel on 10/06/25 to make a one-night reservation for 11/24/25. I just needed a room to rest for a few hours before getting on the bus to the airport at 3am. (The bus station is just a few steps away from the hotel). The guy at the hotel (named Jo…
User: Tilly2028
Trip type: Couples
Not the nicest
Below average hotel. There was only one window at the end of the room but it faced some sort of dumpster. It smelled moldy and I believe that contributed to my partner and I feeling sick.The hotel is right next to a busy bus station so it’s extremely noisy. It…
User: John B
Trip type: Couples
A convenient stop-over hotel
We chose this hotel because it is very close to the ADO bus terminal in Playa del Carmen. As an aside the ADO bus line is a great way to travel in Mexico, fares are inexpensive, and the buses are very comfortable. The room was large with a king-sized bed, the…
User: Steve B
Trip type: Couples
Inexpensive Hotel with an Inviting Pool.
Nice inexpensive hotel with a pool. Friendly staff and large suites. Only issue was during checkin; showed up at 1 and was told it would be an hour before the room was ready. Showed up an hour and a half later and was told it will be 30min. Unloaded the car an…
User: 625kayt
Trip type: Friends getaway
Full of thiefs
We have been travelling through Mexico for 3 weeks and Hotel Encantada was the worst experience at all. The room was very noisy, the bus station is just across the street and the whole time we were listening to a machine announcing bus arrivals and departures.…
