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Ideal for beach holidaymakers, this resort lies in the heart of Playa del Carmen, right on the beach.
The friendly staff at the reception desk are happy to answer any questions. Services such as a baggage storage service, safe, currency exchange service and cash machine ensure a comfortable stay. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The resort offers various facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. The grounds of the complex feature a playground and a lovely garden. Parking spaces are available to guests travelling by car (no extra charge). Further services include a 24-hour security service, a car hire service, medical assistance, a transfer service, 24-hour room service, an alarm call service, a laundry service, a hairdresser, a coin-operated laundry and a hotel doctor. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. The business centre is on hand for guests' business requirements and provides a fax machine.
Rooms feature a kitchen and a bathroom. Air conditioning ensures comfortable temperatures. Guests can relax and enjoy the sea views from the balcony or private terrace of some rooms. The rooms have a double bed and a sofa bed. Separate bedrooms are available. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. Further amenities include an ironing set and a trouser press. A telephone, a television with satellite/cable channels, a radio, a DVD player and WiFi (no extra charge) are provided as well. Slippers are included. Bathrooms are equipped with a shower, a bathtub and a whirlpool bath. A hairdryer, a vanity mirror and bathrobes are available for daily use. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. The resort has non-smoking rooms.
Guests can enjoy a refreshing swim in the outdoor pool area. A hot tub invites guests to soothe their muscles, and a poolside snack bar will take care of any hungry bellies. Sun loungers and parasols are available on the sun terrace. The wide range of activities offered at the resort ensures that there is something new to do every day, including tennis, beach volleyball, volleyball, golf, paddle tennis, archery and fishing. With windsurfing, jet skiing, sailing, catamaraning, kayaking, snorkelling and diving available, fans of water sports will have plenty to choose from. Guests can enjoy a wide range of indoor sports, including a gym, table tennis, billiards, yoga and aerobics. Various wellness options are available at the resort, including a spa, a sauna, a steam bath, a hammam, a beauty salon and massage treatments. Additional leisure activities include an entertainment programme, a dance club and a nightclub.
The dining area includes a restaurant and a bar. Refreshing drinks at the beach bar are a perfect way to enjoy warm weather. All-inclusive can be booked. All-inclusive holidaymakers enjoy special extras like snacks, in addition to a selection of alcoholic and non-alcoholic beverages. A generous breakfast buffet, lunch and dinner offer plenty of delicious variety. Gluten-free meals and vegetarian dishes can be prepared on request. The show cooking is a particularly special attraction.
Prolongacion 5ta Avenida
Check-in from 3:00 PM · check-out by 12:00 PM
Very Good
8804 reviewsUser: Andy M
Trip type: Couples
Yucatán, is a great place to stay!
Staff here have been amazing, they are so friendly and will ensure your stay here in Mexico is comfortable as possible. The food is good and the hostess, waiters and bar tenders have great personalities. Karen, the hostess from the buffet Yucatán, Miguel, the…
User: Tapper2004
Trip type: Family
Best experience from start to finish
Where do I start ?The staff is absolutely amazing .Big shout out to Javier the bell man . What a gem of a human he is . Also all the bellman . Always made sure if I was walking to my room late they would drive me to make sure I was safe Can’t thank them enough…
User: Alex R
Trip type: Couples
Buffet Yucatán
Our experience was awesome, the morning staff including Karen Alberto Rosemberg and Gerameel were great.Someone that really made this experience extra special was Salatiel. He was our waiter in the evenings and always made us feel welcomed. We really appreciat…
User: Gaby H
Trip type: Solo travel
DO NOT STAY HERE!!
Very disappointing experience at Platinum Yucatán Princess. During my stay, at least $500 USD was stolen from my purse after housekeeping entered my room. I immediately reported it and fully cooperated with the resort's investigation, but the staff showed litt…
User: mikhaellugh
Trip type: Couples
We Can’t Wait to Come Back!
We stayed at Platinum Yucatán Princess for 5 days and had an amazing experience from start to finish. The staff were incredibly friendly and welcoming, and the amenities throughout the resort were excellent.One thing we really appreciated was the variety of fo…
