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This hotel warmly welcomes guests in Playa del Carmen.
Guests can enjoy the pleasant ambience of one of the 55 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a safe, a currency exchange service and a cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops, including a supermarket and souvenir shop. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a TV room, a playroom and a library. Guests arriving by car can park their vehicles in the garage (no extra charge) or in the car park (no extra charge). Further services and facilities include a 24-hour security service, a babysitting service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. The business centre is on hand for guests' business requirements and provides a fax machine.
Air conditioning and a fan ensure that rooms maintain comfortable temperatures. In most units, guests can enjoy a view of the sea from a balcony or terrace. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a TV and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms can be booked. The hotel has family rooms, non-smoking rooms and smoking rooms.
There are indoor and outdoor pools and a children's swimming area. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. For guests who wish to keep active, golf and fishing are available. Water sports enthusiasts are offered canoeing. Guests can enjoy a wide range of indoor sports, including a gym, table tennis, billiards and yoga. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath and massage treatments. An entertainment programme and a kids' club are also options for entertainment.
Dining facilities include a restaurant, a café and a bar. Refreshing drinks at the beach bar are a perfect way to enjoy warm weather. Half board can be booked. A continental breakfast buffet and dinner are served every day. The menu also offers diet meals and children's meals. The hotel also offers special catering options.
Facilities
Air conditioning
Bar(s)
Car Park
Conference Room
Games room
Hotel Safe
Laundry Facilities
Laundry Service
Medical Assistance
Playground
Restaurant(s)
Room Service
Shops
TV Room
Wifi
Hygiene
Contactless check-in/-out
Contactless payment
Enhanced cleaning programme
Hand sanitiser
Health checks on staff
No high-touch furnishings
No high-touch furnishings in public areas
Protective equipment for employees
Protective hygiene screens
Protective masks for guests
Social distancing regulations
Time interval between room bookings
Use of commercially available disinfectants
Meals
Half Board
Special Diet
Special Offers
Sport/Entertainment
Billiards/Snooker
Canoe
Golf
Jacuzzi
Massage
Number of Pools
Outdoor Pool(s)
Parasols
Steam bath
Sun loungers
Sun terrace
Table Tennis

Beach
7000 m
Centre
9000 m
Airport
11000 m
Excellent
1930
Very Good
354
Average
97
Poor
23
Terrible
15
Recent Reviews: 2419
User:Laura B
Trip type: Family
Annual Sister Trip
24 Jun 2026
User:ElodieGL
Trip type: Family
Misleading Upgrade, Poor Communication and Disappointing Environment
24 Jun 2026
User:wlreich1
Trip type: Family
Wonderful wedding at the beach and week stay
24 Jun 2026
User:Kawaii la shibi... Y
Trip type: Solo travel
Relaxing getaway in paradise
24 Jun 2026
User:Andrew S
Trip type: Couples
Recommended for couples. families, multi-family groups
24 Jun 2026