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This resort is located about 3 km from the centre of Playa del Carmen.
The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The resort has a range of facilities for guests with disabilities. The resort has wheelchair-accessible facilities and a lift. Everyday necessities can be purchased at the supermarket. The grounds of the resort feature a playground and a lovely garden. Guests arriving by car can park their vehicles in the car park. Further services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, a transfer service, 24-hour room service, a laundry service, a hairdresser and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area.
Air conditioning, central heating and a fan ensure that rooms maintain comfortable temperatures. In most units, guests can enjoy a view of the sea from a balcony or terrace. The rooms have a double bed and a sofa bed. Children's beds and extra beds can be requested for younger guests. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. There is also an ironing set and a trouser press. A telephone, a television with satellite/cable channels and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Guests will also find slippers in their rooms. Bathrooms are equipped with a shower and a bathtub. A hairdryer, a vanity mirror and bathrobes are available for daily use. For extra comfort in the bathrooms, guests are offered cosmetic products. The resort has family rooms and non-smoking rooms.
The outdoor pool complex includes a children's swimming area and is ideal for working out or just relaxing. The pool area also includes a hot tub (no extra charge), a waterslide and a pool bar. A terrace with sun loungers and parasols is available. The resort offers an extensive outdoor sports programme, including cycling/mountain biking, tennis, beach volleyball, crazy golf, golf and archery. Water sports available at the resort include water skiing, windsurfing, sailing, kayaking, snorkelling and diving. Jet skiing is organised by third-party operators. Guests can enjoy a wide range of indoor sports, including a gym, table tennis, billiards, yoga, callisthenics and aerobics. There is a wellness area with a spa, a sauna, a steam bath, massage treatments and a solarium and, for an additional fee, a beauty salon and Ayurveda treatments. Leisure facilities include an entertainment programme, a kids' club, live music and a dance club.
Dining facilities include a restaurant, a café and a bar. Refreshing drinks at the beach bar are a perfect way to enjoy warm weather. All-inclusive can be booked. All-inclusive holidaymakers enjoy special extras like snacks, in addition to a wide selection of alcoholic and non-alcoholic beverages and a complimentary minibar. A generous breakfast buffet, lunch and dinner offer plenty of delicious variety. Diet meals, gluten-free meals, vegetarian dishes and children's meals can be prepared on request. The resort also offers special catering options.
Paseo Xaman Ha, Lt.1, Playacar
Check-in from 3:00 PM · check-out by 12:00 PM
Excellent
1702 reviewsUser: Explorer15019994773
Trip type: Couples
Amazing
Amazing creative food/ drinks. Top Notch customer service. A unique experience created for the guests that I haven’t seen anywhere else Palmaïa - The House of AïA, Marketing at Palmaia - The House of AiA, responded to this review Dear Explorer15019994773,…
User: YasminFerdous
Trip type: Solo travel
I am coming 100% back!
I’ve stayed at many beautiful resorts around the world, but Palmaïa offers something far beyond luxury accommodations and stunning surroundings.From the moment I arrived, there was a sense of calm, intention, and genuine care that permeated every aspect of the…
User: Samantha A
Trip type: Couples
Plant-based resort perfection
Palmaia is plant-based resort perfection. Perfectly curated and designed with the guest in mind. The food is 10 stars! The customer service is 10 stars! The staff is incredible. Many of whom have worked there for many years, which says a lot about how they are…
User: Laura U
Trip type: Business
Incredible
Incredible experience. The resort is beautiful and incorporated into nature unlike any other. Oscar provided a tour of the grounds upon arrival and along with Kasandra was available throughout the week to help and inspire. The food was nourishing and delicious…
User: Gina B
Trip type: Solo travel
Personalization was promised, assumptions were delivered
I spent weeks researching Palmaïa and was prepared to book a seven-night stay. What ultimately stopped me was not the property itself, but the communication, inconsistency, and lack of accountability I encountered throughout the process.I am not a traveler who…
