Ocean Maya Royale, Riviera Maya

Recent Reviews: 12438

• User: Kathy T

  Trip type: Family

  Great staff -- food needs help

  Hotel was clean and comfortable.. staff was amazing and friendly. Food was lacking, I was expecting more flavors and choices. Repetitive food and bland. No beach -- covered in many feet of decaying seedweed. The smell was awful and caused headaches. I know this can happen, but it was deep and covered all of the beach making it unusable. Ocean Hotels, Director General at Ocean Maya Royale - Adul… Read moreHotel was clean and comfortable.. staff was amazing and friendly. Food was lacking, I was expecting more flavors and choices. Repetitive food and bland. No beach -- covered in many feet of decaying seedweed. The smell was awful and caused headaches. I know thi… Read more

• User: Thomas S

  Trip type: Couples

  Wonderful Service at the Bar

  We’re still enjoying our holiday and wanted to give a special mention to Edith at the hotel bar. She has been absolutely lovely from day one always friendly, smiling and happy to help. She works incredibly hard but still takes the time to chat and make everyone feel welcome.The service has been great throughout our stay, and Edith’s positive charm really stands out. It’s people like her who make a… Read moreWe’re still enjoying our holiday and wanted to give a special mention to Edith at the hotel bar. She has been absolutely lovely from day one always friendly, smiling and happy to help. She works incredibly hard but still takes the time to chat and make everyon… Read more

• User: Chad W

  Trip type: Friends getaway

  Satisfied

  Staff was amazingServer Edith from front bar was fantasticExcursion from margarita was perfectFood was good Ocean Hotels, Director General at Ocean Maya Royale - Adults Only, responded to this review Dear Chad W.,Thank you so much for your great review and for choosing Ocean Maya Royale for your getaway. We are thrilled to hear that you left feeling satisfied and enjoyed your stay with us.It… Read moreStaff was amazingServer Edith from front bar was fantasticExcursion from margarita was perfectFood was good Ocean Hotels, Director General at Ocean Maya Royale - Adults Only, responded to this review Dear Chad W.,Thank you so much for your great review an… Read more

• User: Kenny G

  Trip type: Family

  OMR

  This was our second time here. Definitely a different vibe not to say bad just not the same. We did have a good time and the staff were great with the exception of the staff at the Italian restaurant. The food was good favorite was the Japanese and the Italian just wish the staff had been better at the Italian. Now to the best. Edith the bar server from the lobby bar was amazing. Margarita that ta… Read moreThis was our second time here. Definitely a different vibe not to say bad just not the same. We did have a good time and the staff were great with the exception of the staff at the Italian restaurant. The food was good favorite was the Japanese and the Italian… Read more

• User: Kimberly M

  Trip type: Couples

  Best service of any resort!

  I love the laidback atmosphere. All of the staff are friendly, kind, and there to make your stay the best it can be. Edith was the absolute best server. If you want a server who remembers your order, suggests other options, and interacted with my group like she has known us for years! Ocean Hotels, Director General at Ocean Maya Royale - Adults Only, responded to this review Dear Kimberly M.,… Read moreI love the laidback atmosphere. All of the staff are friendly, kind, and there to make your stay the best it can be. Edith was the absolute best server. If you want a server who remembers your order, suggests other options, and interacted with my group like sh… Read more