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This holiday complex is located directly beside the kilometre-long sandy Playa Punta Bete 14 km to the north of Playa del Carmen and 39 km from Cancún airport.
Guests can enjoy the pleasant ambience of one of the 33 villas/houses. The following room categories are also available: 320 rooms. The reception desk is open round the clock. Amenities available at the resort include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The resort has a range of facilities for guests with disabilities. The complex has wheelchair-accessible facilities and a lift. Film lovers are sure to find just what they're looking for in the cinema's listings. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. A garden provides extra space for rest and relaxation in the open air. Parking facilities available to guests include a garage and a car park. Further services include a 24-hour security service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a hairdresser, a coin-operated laundry, a hotel doctor and a hotel shuttle bus. To assist guests with their business and communication needs, the business centre offers a fax machine.
Rooms feature a kitchen and a bathroom, and air conditioning ensures just the right temperature. In most units, guests can enjoy a view of the sea from a balcony or terrace. Rooms have a double bed or a king-size bed. Separate bedrooms are available. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) are provided as well. Slippers are included. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The resort has non-smoking rooms.
The pool area, which includes 2 indoor and outdoor pools, is perfect for exercising or just relaxing. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. The resort offers an extensive outdoor sports programme, including tennis, bocce, beach volleyball, volleyball, basketball and golf. A number of sports are available, including water sports such as windsurfing, sailing, catamaraning, kayaking and snorkelling. For a fee, guests can also enjoy jet skiing and diving. Guests can enjoy a wide range of indoor sports, including a gym, table tennis, billiards and aerobics. There is a wellness area with a spa, a sauna, a beauty salon and a solarium and, for an additional fee, a steam bath and massage treatments. Guests of all ages have the opportunity to enjoy a fun entertainment programme.
Dining facilities include a restaurant, a café and a bar. All-inclusive can be booked. All-inclusive holidaymakers enjoy special extras like snacks, in addition to a selection of alcoholic and non-alcoholic beverages. For breakfast, lunch and dinner, guests serve themseves at the buffet or choose their preferred fare from the menu (for dinner). Gluten-free meals and vegetarian dishes can be prepared on request.
Carretera Federal Chetumal, km. 299
Check-in from 3:00 PM · check-out by 12:00 PM
Very Good
12438 reviewsUser: Kathy T
Trip type: Family
Great staff -- food needs help
Hotel was clean and comfortable.. staff was amazing and friendly. Food was lacking, I was expecting more flavors and choices. Repetitive food and bland. No beach -- covered in many feet of decaying seedweed. The smell was awful and caused headaches. I know thi…
User: Thomas S
Trip type: Couples
Wonderful Service at the Bar
We’re still enjoying our holiday and wanted to give a special mention to Edith at the hotel bar. She has been absolutely lovely from day one always friendly, smiling and happy to help. She works incredibly hard but still takes the time to chat and make everyon…
User: Chad W
Trip type: Friends getaway
Satisfied
Staff was amazingServer Edith from front bar was fantasticExcursion from margarita was perfectFood was good Ocean Hotels, Director General at Ocean Maya Royale - Adults Only, responded to this review Dear Chad W.,Thank you so much for your great review an…
User: Kenny G
Trip type: Family
OMR
This was our second time here. Definitely a different vibe not to say bad just not the same. We did have a good time and the staff were great with the exception of the staff at the Italian restaurant. The food was good favorite was the Japanese and the Italian…
User: Kimberly M
Trip type: Couples
Best service of any resort!
I love the laidback atmosphere. All of the staff are friendly, kind, and there to make your stay the best it can be. Edith was the absolute best server. If you want a server who remembers your order, suggests other options, and interacted with my group like sh…
