


97+ photos
Ideal for beach holidaymakers, this club resort lies in Playa del Carmen, right by the sea.

Carretera Federal 307, KM 282
Check-in from 3:00 PM · Check-out by 11:00 AM

Carretera Federal 307, KM 282
Check-in from 3:00 PM · Check-out by 11:00 AM
Very Good
26671 reviewsUser: Annika A
Trip type: Family
Beautiful Hotel and fantastic wildlife encounters with 'OK' restaurants.
We spent 9 nights at The Occidental at Xcaret from April 6th 2026. We traveled as a family of four, two adults and two children aged 13 and 10. It was approximately a 70 minute transfer from Cancun Airport by private taxi (which we pre-booked with BA). The hotel was beautiful and the wildlife was everywhere! We see Coatis, Iguanas, Howler and Spider Monkey's, Agoutis, Deer and lots of beautiful bi… We spent 9 nights at The Occidental at Xcaret from April 6th 2026. We traveled as a family of four, two adults and two children aged 13 and 10. It was approximately a 70 minute transfer from Cancun Airport by private taxi (which we pre-booked with BA). The hot…
User: elizabethaconn
Friends vacation
Resort is beautiful and wildlife is amazing. Resort seemed a little under staffed but was still ok service. Food was good.Resort is beautiful and wildlife is amazing. Resort seemed a little under staffed but was still ok service. Food was good.
User: sharonhendryx
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. I did not like the dinner arrangements. Felt like it could be cleaner around the grounds. Especially around the pool areas was not very clean. The staff was friendly and accommodating. Lack of communication sometimes with some employees. Hotel Manager, Owner at Occidental at Xcaret Destination, responded to this review Dear sharonhendryx,We would like to thank you for taking the time to lea… . I did not like the dinner arrangements. Felt like it could be cleaner around the grounds. Especially around the pool areas was not very clean. The staff was friendly and accommodating. Lack of communication sometimes with some employees. Hotel Manager, Ow…
User: pattyboopz
Good, but can be Better.
Nice three days of vacation, next to Xcaret Park. Easy to access to Xcaret, but you need to walk a lot. The shuttle takes so long to pick you up, and is better to walk. Very nice environment, and staff is very kind. To much time to check in, and too difficult to get the luggage. We arrived at noon, and got the luggage at 5PM. Too much protocol to check in. Hotel Manager, Owner at Occidental at… Nice three days of vacation, next to Xcaret Park. Easy to access to Xcaret, but you need to walk a lot. The shuttle takes so long to pick you up, and is better to walk. Very nice environment, and staff is very kind. To much time to check in, and too difficult…
User: Vincent V
Avoid getting robbed!
I’m currently staying at the Occidental at Xcaret and wanted to share my experience with the membership program they promote. I was approached by my concierge to attend a meeting about joining their membership, which promises exclusive access to First Club and Royal Club benefits.Here's the reality: the membership costs start at $20,000 and can exceed $30,000. Save yourself the time — you can acce… I’m currently staying at the Occidental at Xcaret and wanted to share my experience with the membership program they promote. I was approached by my concierge to attend a meeting about joining their membership, which promises exclusive access to First Club and…
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