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Ideal for beach holidaymakers, this club resort lies in Playa del Carmen, right by the sea.
The complex has a lift and features 778 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops, including a supermarket and souvenir shop. The grounds of the complex feature a playground and a lovely garden. Additional amenities include a TV room and a playroom. Guests arriving by car can park their vehicles in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, 24-hour room service, an alarm call service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. The business centre is on hand for guests' business requirements and provides a fax machine.
Air conditioning, central heating and a fan ensure that rooms maintain comfortable temperatures. Guests can enjoy the garden view from a balcony or terrace. Rooms have a double bed, a queen-size bed or a king-size bed. Children's beds and extra beds can be requested for younger guests. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge, a microwave and a tea/coffee station. There is also an ironing set and a tumble dryer. A telephone, a television with satellite and pay-per-view channels, a radio, an alarm clock and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Slippers are included. Bathrooms are equipped with a shower, a bathtub and a whirlpool bath. A hairdryer, a vanity mirror and bathrobes are available for daily use. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms can be booked. The complex has family rooms and non-smoking rooms.
Guests can work out or just relax in the outdoor and indoor pools. Kids can splash about in a special swimming area just for them. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. A sun terrace, sun loungers, and parasols are available. The wide range of activities offered at the hotel ensures that there is something new to do every day, including tennis, bocce, beach volleyball, volleyball, basketball, crazy golf, golf, paddle tennis and archery. With snorkelling and diving available, the hotel also caters to water sports enthusiasts. Guests can enjoy a wide range of indoor sports, including a gym, table tennis, billiards, darts, aerobics and table football. Various wellness options are available at the complex, including a spa, a sauna, a steam bath, a beauty salon, massage treatments and a solarium. Leisure facilities include an entertainment programme, a kids' club, a dance club and a nightclub.
Various dining options are available, including a restaurant, a café and a bar. Refreshing drinks at the beach bar are a perfect way to enjoy warm weather. Catering options include half board and all-inclusive. A continental breakfast buffet, lunch and dinner offer plenty of delicious variety. Diet meals and children's meals can be prepared on request. In addition, special catering options and snacks are available. The hotel offers a selection of alcoholic and non-alcoholic beverages.
Carretera Federal 307, KM 282
Check-in from 3:00 PM · check-out by 11:00 AM
Very Good
26671 reviewsUser: Annika A
Trip type: Family
Beautiful Hotel and fantastic wildlife encounters with 'OK' restaurants.
We spent 9 nights at The Occidental at Xcaret from April 6th 2026. We traveled as a family of four, two adults and two children aged 13 and 10. It was approximately a 70 minute transfer from Cancun Airport by private taxi (which we pre-booked with BA). The hot…
User: elizabethaconn
Friends vacation
Resort is beautiful and wildlife is amazing. Resort seemed a little under staffed but was still ok service. Food was good.
User: sharonhendryx
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. I did not like the dinner arrangements. Felt like it could be cleaner around the grounds. Especially around the pool areas was not very clean. The staff was friendly and accommodating. Lack of communication sometimes with some employees. Hotel Manager, Ow…
User: pattyboopz
Good, but can be Better.
Nice three days of vacation, next to Xcaret Park. Easy to access to Xcaret, but you need to walk a lot. The shuttle takes so long to pick you up, and is better to walk. Very nice environment, and staff is very kind. To much time to check in, and too difficult…
User: Vincent V
Avoid getting robbed!
I’m currently staying at the Occidental at Xcaret and wanted to share my experience with the membership program they promote. I was approached by my concierge to attend a meeting about joining their membership, which promises exclusive access to First Club and…
