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Moon Palace The Grand - Cancun

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Moon Palace The Grand - Cancun

locationRiviera Maya Norte, Riviera Maya / Playa del Carmen

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About Moon Palace The Grand - CancunAbout Moon Palace The Grand - Cancun

Location

This beach hotel is located in Cancun.

Facility

The resort has a lift and features 4060 rooms, including 2031 double rooms. English-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The resort has a range of facilities for guests with disabilities. The resort has wheelchair-accessible facilities. There are a number of shops, including a supermarket and souvenir shop. The grounds of the resort feature a playground and a lovely garden. Additional amenities include a newspaper stand, a TV room and a playroom. Guests arriving by car can park their vehicles in the garage or in the car park (no extra charge). Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, 24-hour room service, a laundry service, a hairdresser and a hotel shuttle bus. Active guests who wish to explore the surrounding area by bike will appreciate the bicycle hire service. Bicycle storage is also available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. A balcony is included as standard in some rooms. Rooms have a double bed or a king-size bed. Separate bedrooms are available. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a tea/coffee station. There is also an ironing set and a trouser press. A telephone, a television with satellite/cable channels, a radio, a stereo system, a CD player, a DVD player, a games console and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Guests can take advantage of the nightly turndown service. Slippers are included. Bathrooms are equipped with a shower, a bathtub and a whirlpool bath. A hairdryer and bathrobes are available for daily use. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms can be booked. The resort has family rooms and non-smoking rooms.

Sport

There are indoor and outdoor pools and a children's swimming area. Pure relaxation in the hot tub, fun on the waterslide and refreshing drinks at the pool bar – guests will experience just how rich and varied a day in the water can be. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. The resort offers an extensive outdoor sports programme, including cycling/mountain biking, tennis, beach volleyball, basketball, crazy golf, golf, fishing and horse riding. With snorkelling, diving and water aerobics available, the resort also caters to water sports enthusiasts. Guests can enjoy a wide range of indoor sports, including a gym, table tennis, billiards, darts, bowling, yoga and aerobics. Various wellness options are available at the resort, including a spa, a sauna, a steam bath, a beauty salon, massage treatments and a solarium. Leisure facilities include an entertainment programme, a kids' club, live music, a dance club and a nightclub.

Meals

Dining facilities include a restaurant, a café and a bar. Refreshing drinks at the beach bar are a perfect way to enjoy warm weather. All-inclusive is offered as a catering option. A continental breakfast buffet, lunch and dinner offer plenty of delicious variety. Diet meals and children's meals can be prepared on request. The resort also offers special catering options. The show cooking is a particularly special attraction. For guests, alcoholic beverages are included.

Payment

The resort accepts the following credit cards: American Express, VISA and MasterCard.

Amenities at Moon Palace The Grand - Cancun Amenities at Moon Palace The Grand - Cancun

  • Facilities

    • -

      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Foyer

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      Games room

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      Garage

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      Hairdresser

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      Hotel Safe

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      Kids Club

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Newspaper kiosk

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      Nightclub

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      Playground

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      Theatre

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      TV Room

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      Waterslide

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Hand sanitiser

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      All inclusive

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      Breakfast Buffet

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      Continental Breakfast

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      Drinks Included

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Basketball

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      Beach Volleyball

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      Billiards/Snooker

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      Bowling

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      Children's Entertainment

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      Children's Pool

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      Cycling/Mountain Biking

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      Darts

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      Diving

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      Entertainment Programme

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      Golf

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      Gym

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      Horse Riding

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Minigolf

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Table Tennis

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      Tanning Studio/Solarium

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      Tennis

LocationLocation

Map preview

Around this property:

Beach

14 km

Centre

24 km

User Rating & ReviewsUser Rating & Reviews

  • Sleep Qualityrating
  • Locationrating
  • Roomsrating
  • Servicerating
  • Valuerating
  • Cleanlinessrating

Excellent

29512

Very Good

5994

Average

2392

Poor

1223

Terrible

1583

Recent Reviews: 40704

  • User:Srinivas M

    Trip type:

    Yesena was the instructor - the class was amazing. Well paced, and good full body workout

    rating26 Jun 2026

    Yesena was the instructor - the class was amazing. Well paced, and good full body workout

  • User:Pawel S

    Trip type:

    Great place for romantic getaway!

    rating25 Jun 2026

    The entire resort is great. One thing that stood out for us was restaurant Gondola. Food was great and the atmosphere is very nice. Great place for a quiet dinner. Guadalupe is such a great server...

  • User:Brittany K

    Trip type:

    Dreamery Sunrise

    rating25 Jun 2026

    Teresa, Regina, and Amy at the Dreamery were so amazing with our kids and helped them have so much fun! They led water balloon games, glitter tattoos, and clay creations. Muchas gracias!

  • User:F C

    Trip type:

    Generally good fprontline staff and food, but let down by ageing facilities, safety issues, and atmosphere

    rating25 Jun 2026

    We recently returned from a family stay at Moon Palace, Sunrise, Cancun. While there were some genuine highlights, the overall experience was heavily compromised by the condition of the resort and...

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