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Moon Palace Cancun

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Moon Palace Cancun

locationRiviera Maya Norte, Riviera Maya / Playa del Carmen

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About Moon Palace CancunAbout Moon Palace Cancun

Location

Located in Cancún leisure centre, this luxury hotel lies just 8 km from the airport and within metres of links to the public transport network. It is 35 minutes by taxi to the centre where guests will discover bars, restaurants and nightclubs.

Facility

The resort has a lift and features 4060 rooms, including 2031 double rooms. Multilingual staff (English, German, French) at the reception desk in the lobby are ready to assist you with check-in and check-out. Services such as a baggage storage service, safe, currency exchange service and cash machine ensure a comfortable stay. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The resort offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. The grounds of the resort feature a playground and a lovely garden. Additional amenities include a newspaper stand, a TV room and a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, an alarm call service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Bicycle storage is available to guests. There is a bike hire service as well. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with air conditioning and individually adjustable heating. Guests can relax and enjoy the sea views from the balcony or private terrace of some rooms. Rooms have a double bed, a king-size bed or a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. Further amenities include an ironing set and a trouser press. A direct dial telephone, a television with satellite/cable channels, a radio, a stereo system, an alarm clock and WiFi (no extra charge) are provided as well. A turndown service offers guests additional comfort. Slippers are included. Bathrooms are equipped with a shower, a bathtub and a whirlpool bath. A hairdryer and bathrobes are available for daily use. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The resort has family rooms, non-smoking rooms and 1 smoking room.

Sport

There are indoor and outdoor pools and a children's swimming area. Pure relaxation in the hot tub, fun on the waterslide and refreshing drinks at the pool bar – guests will experience just how rich and varied a day in the water can be. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. The resort offers outdoor sports, including cycling/mountain biking, tennis, beach volleyball, volleyball, basketball, crazy golf, golf and fishing. With windsurfing, jet skiing, catamaraning, snorkelling and diving available, fans of water sports will have plenty to choose from. Guests can enjoy a wide range of indoor sports, including a gym, table tennis, billiards, darts, yoga, aerobics and table football. Various wellness options are available at the resort, including a spa, a sauna, a steam bath, a hammam, a beauty salon, massage treatments and a solarium. Leisure facilities include an entertainment programme, a kids' club, live music, a dance club and a nightclub.

Meals

Dining facilities include a non-smoking restaurant, a dining room, a café and a bar. Refreshing drinks at the beach bar are a perfect way to enjoy warm weather. Catering options include bed and breakfast and all-inclusive. A continental breakfast buffet guarantees a great start to the day. Lunch (as a buffet and a set menu) and dinner (a buffet, à la carte and a set menu) offer something for everyone. Diet meals and children's meals can be prepared on request. In addition, special catering options, picnics and snacks are available. The show cooking is a particularly special attraction. For guests, alcoholic and non-alcoholic drinks are included.

Payment

All major credit cards, including American Express, VISA and MasterCard, are accepted for payment.

Amenities at Moon Palace Cancun Amenities at Moon Palace Cancun

  • Facilities

    • -

      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Games room

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      Garage

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      Hairdresser

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      Hotel Safe

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      Kids Club

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Newspaper kiosk

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      Nightclub

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      Playground

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Room Service

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      Shops

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      Small supermarket

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      TV Room

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      Waterslide

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Contactless room service

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      Hand sanitiser

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      All inclusive

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      Breakfast Buffet

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      Continental Breakfast

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      Drinks Included

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      Evening Buffet

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      Lunch Buffet

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      Set menu dinner

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      Set menu lunch

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Basketball

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      Beach Volleyball

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      Billiards/Snooker

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      Catamaran

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      Children's Entertainment

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      Children's Pool

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      Cycling/Mountain Biking

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      Darts

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      Diving

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      Entertainment Programme

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      Golf

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      Gym

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      Indoor Pool

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      Jacuzzi

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      Jet Skiing

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      Massage

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      Minigolf

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Swimming Pool

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      Table Tennis

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      Tanning Studio/Solarium

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      Tennis

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      Windsurfing

LocationLocation

Map preview

Around this property:

Beach

0 m

Centre

24.5 km

User Rating & ReviewsUser Rating & Reviews

  • Sleep Qualityrating
  • Locationrating
  • Roomsrating
  • Servicerating
  • Valuerating
  • Cleanlinessrating

Excellent

29512

Very Good

5994

Average

2392

Poor

1223

Terrible

1583

Recent Reviews: 40704

  • User:Srinivas M

    Trip type:

    Yesena was the instructor - the class was amazing. Well paced, and good full body workout

    rating26 Jun 2026

    Yesena was the instructor - the class was amazing. Well paced, and good full body workout

  • User:Pawel S

    Trip type:

    Great place for romantic getaway!

    rating25 Jun 2026

    The entire resort is great. One thing that stood out for us was restaurant Gondola. Food was great and the atmosphere is very nice. Great place for a quiet dinner. Guadalupe is such a great server...

  • User:Brittany K

    Trip type:

    Dreamery Sunrise

    rating25 Jun 2026

    Teresa, Regina, and Amy at the Dreamery were so amazing with our kids and helped them have so much fun! They led water balloon games, glitter tattoos, and clay creations. Muchas gracias!

  • User:F C

    Trip type:

    Generally good fprontline staff and food, but let down by ageing facilities, safety issues, and atmosphere

    rating25 Jun 2026

    We recently returned from a family stay at Moon Palace, Sunrise, Cancun. While there were some genuine highlights, the overall experience was heavily compromised by the condition of the resort and...

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