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The hotel is located just 45 km from Cancún International Airport and 10 km from Playa del Carmen.
The resort has 273 junior suites, which are located on 4 storeys and are reachable by lift. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The resort offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a souvenir shop, are great for shopping or just browsing. The grounds of the resort feature a playground and a lovely garden. Additional amenities include a newspaper stand, a TV room and a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a babysitting service, a car hire service, medical assistance, a transfer service, room service, an alarm call service, a laundry service, a hairdresser and a hotel shuttle bus. Bicycle storage is available to guests. There is a bike hire service as well.
Rooms feature a kitchen and a bathroom. Air conditioning ensures comfortable temperatures. Guests can relax on the balcony or terrace. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe and a minibar are also available. The kitchenette comes with a microwave and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, a CD player, a DVD player and WiFi (no extra charge) are provided as well. A hairdryer and bathrobes are provided in the bathrooms, which include a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms can be booked. Family rooms are available for parents with children.
Guests can work out or just relax in the outdoor and indoor pools. Kids can splash about in a special swimming area just for them. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. A variety of activities are available at the resort, for example cycling/mountain biking, tennis, beach volleyball, volleyball, crazy golf and fishing or, for a fee, golf and horse riding. A number of sports are available, including water sports such as snorkelling and aquafit. For a fee, guests can also enjoy windsurfing, canoeing, sailing, catamaraning and diving. Sports enthusiasts are also offered a wide range of indoor activities, including a gym, billiards, darts, yoga, callisthenics and aerobics. There is a wellness area with a spa, a hammam and a solarium and, for an additional fee, a sauna, a steam bath, a spa and massage treatments. Guests of all ages have the opportunity to enjoy a fun entertainment programme.
Various dining options are available, including a restaurant with air conditioning, a breakfast room, a café and a bar. Refreshing drinks at the beach bar are a perfect way to enjoy warm weather. All-inclusive is offered as a catering option. A generous breakfast buffet, lunch and dinner offer plenty of delicious variety. Baby food provides for little ones' well being. For guests, alcoholic beverages are included.
Carretera Cancún-Tulum, Km. 54
Check-in from 3:00 PM · check-out by 11:00 AM
Very Good
14045 reviewsUser: Esmeralda R
Trip type: Family
Excellent service Carlos on the bar
Wowww que buen servicio nos dio Carlos los 6 noches que estuvimos allí fue excelente en la barra de bebidas we had a good time with our family and friends... more »
User: Juan R
Trip type: Family
The staff is the best
This resort is great plenty of activities to do with family and friends , have to give a big shout to Carlos the bartender he was great and took amazing... more »
User: Jose C
Trip type: Family
Had a great time the management made sure we were taken care of and Carlos the bartender made it all worth every penny.
Had a great time, the sports bar bartender Carlos took great care of us. Went so far as to giving then younger family members sprite so they can enjoy with... more »
User: Roel R
Trip type: Family
Best bartender at tres Ríos for sure
Good vibes and amazing drinks Anything you wanted Carlos is your guy more »
User: Ramon C
Trip type: Family
Sports Bar attendant has done an exceptional job.
Carlos has done an excpetional job with my entire family of (20) Castillo family. We have had a great experience and time here at the sports bar with him. He... more »
