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It Hotel & Residences

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It Hotel & Residences

locationPlaya del Carmen, Riviera Maya / Playa del Carmen

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About It Hotel & ResidencesAbout It Hotel & Residences

Location

Located in Playa del Carmen, this hotel is ideal for those in need of an adults-only holiday.

Facility

The friendly staff at the reception desk are happy to answer any questions. A baggage storage service and a safe are available. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has wheelchair-accessible facilities and a lift. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the garage or in the car park (no extra charge). Other services include a 24-hour security service, medical assistance, a transfer service and room service.

Rooms

Air conditioning ensures that rooms maintain comfortable temperatures. The rooms have a double bed and a sofa bed. Separate bedrooms are available. Extra beds can be requested. A safe and a minibar are also available. Guests will also find a tea/coffee station included among the standard features. A telephone, a TV, a radio and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Slippers are included. Bathrooms are equipped with a shower and a bathtub. A hairdryer, bathrobes and a telephone are available for daily use. The hotel has family rooms and non-smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. A terrace with sun loungers and parasols is available. The pool bar serves a selection of refreshing drinks. There are many ways to relax or stay active at the hotel, including golf, yoga, a steam bath and a solarium.

Meals

Various dining options are available, including a restaurant, a café and a bar. A delicious breakfast provides energy for the rest of the day.

Amenities at It Hotel & Residences Amenities at It Hotel & Residences

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Garage

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      Hotel Safe

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      Lifts

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      Medical Assistance

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      Restaurant(s)

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      Room Service

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Mandatory mask-wearing

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Sport/Entertainment

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      Indoor Pool

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sun loungers

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      Sun terrace

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      Tanning Studio/Solarium

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Locationrating
  • Sleep Qualityrating
  • Roomsrating
  • Servicerating
  • Valuerating
  • Cleanlinessrating

Excellent

335

Very Good

34

Average

9

Poor

11

Terrible

19

Recent Reviews: 408

  • User:Ran D

    Trip type:

    A Birthday to Remember

    rating19 Jun 2026

    Had an amazing stay and will definitely be staying here again! Friend and i stayed here for 4-5 days and had an awesome experience. The employees were great and very accommodating of any request. It...

  • User:murielv823

    Trip type:

    Good eats and service

    rating12 Jun 2026

    Carlos was very helpful and kind. Fannie was also very helpful.

  • User:patrickfR6563BX

    Trip type:

    Enjoyed AfroSocial at the rooftop

    rating23 May 2026

    I came for the High Vibes Afro Social party on the rooftop and it was amazing. Good vibes. Great music. Effordable drinks. And the staff was super friendly. Special thanks to Michelle who did a great...

  • User:Denisse J

    Trip type:

    Highly recommend

    rating18 May 2026

    Have no issues and complaints from this hotel at all! Our stay was very nice, everything was kept clean and attended for, the staff were very polite, location is perfect- just one minute walk from...

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