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Playa del Carmen, Riviera Maya / Playa del Carmen Share this Deal
About Illusion Boutique Hotel
This hotel is situated in the centre of the tourist resort of Playa del Carmen with numerous shopping and entertainment facilities nearby. The wide sandy beach is also just a few minutes away on foot. A central bus stop may be found approximately 700 m from the hotel, whilst Cancún international airport is around 45 km away.
The hotel welcomes guests in a 3-storey building with a lift and 41 rooms. English-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a cloakroom, baggage storage service, safe and currency exchange service. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. Wheelchair-accessible facilities are available. A number of shops, including a supermarket, are great for shopping or just browsing. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a library. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Further services and facilities include a 24-hour security service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a hairdresser and a hotel shuttle bus. A bicycle hire service provides all the necessary equipment for exploring the surrounding area.
Rooms are equipped with air conditioning and a fan. Guests can relax and enjoy the sea views from the balcony or private terrace of some rooms. The rooms have a queen-size bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a microwave. Other amenities available include an ironing set and a trouser press. A direct dial telephone, a television with satellite/cable channels and WiFi (no extra charge) are provided as well. A hairdryer and a vanity mirror are available in the bathrooms, which are equipped with a shower and a bathtub. Cosmetic products and a selection of towels provide additional comfort in the bathrooms. Wheelchair-friendly rooms can be booked. The hotel has family rooms, non-smoking rooms and smoking rooms.
A dip in the refreshing outdoor pool is not to be missed. Even on grey days, guests can always go for a swim in the indoor pool. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. Refreshing drinks are served at the poolside snack bar. Those who wish to stay active while on holiday can enjoy on-site golf. For a fee, cycling/mountain biking is also available. With snorkelling and diving available, the hotel also caters to water sports enthusiasts. Yoga and aerobics or, for a fee, a gym, are among the sport and leisure options available. There is a wellness area with a spa, a sauna and a solarium and, for an additional fee, a steam bath and massage treatments. Entertainment options and leisure facilities include a dance club and a nightclub.
Various dining options are available, including a non-smoking restaurant, a dining room, a breakfast room, a café and a bar. A continental breakfast and lunch are served every day. Special culinary options, such as diet meals, are also available. In addition, special catering options and snacks are available.
The following credit cards are accepted: American Express, VISA and MasterCard.
Amenities at Illusion Boutique Hotel
Facilities
24-hour reception
Air conditioning
Bar(s)
Bicycle Hire
Café
Car Park
Cloakroom
Conference Room
Currency Exchange
Garage
Hairdresser
Hotel Safe
Laundry Service
Lifts
Medical Assistance
Nightclub
Restaurant(s)
Restaurant(s) with non-smoking area
Room Service
Shops
Small supermarket
Wifi
Hygiene
Contactless check-in/-out
Contactless payment
Enhanced cleaning programme
Hand sanitiser
Health checks on staff
No high-touch furnishings
No high-touch furnishings in public areas
Packaged meals
Protective equipment for employees
Protective hygiene screens
Social distancing regulations
Time interval between room bookings
Use of commercially available disinfectants
Meals
Continental Breakfast
Special Diet
Special Offers
Sport/Entertainment
Aerobics
Cycling/Mountain Biking
Diving
Golf
Gym
Indoor Pool
Massage
Outdoor Pool(s)
Parasols
Steam bath
Sun loungers
Sun terrace
Tanning Studio/Solarium
Location
Around this property:
Public Transport
700 m
User Rating & Reviews
Excellent
1407
Very Good
630
Average
159
Poor
76
Terrible
67
Recent Reviews: 2339
User:Zsa-Zsa G
Trip type:
Delusions Hotel
01 Jun 2026
User:simone n
Trip type:
Great Location, Great Service, Great Experience
01 Mar 2026
User:Peter D
Trip type:
OK place with room for improvement to become guest centric.
06 Nov 2025
User:Trail32352116812
Trip type:
ممتازة جدا
16 Sept 2024
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