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This all-suites resort is located on one of the most beautiful beaches in Playa del Carmen and this is an exotic destination that offers privacy and comfort. The Quinta Avenida is about 100 m from the hotel, where there are bars, nightclubs and restaurants. Nearby is the pier where guests can take the ferry to the island of Cozumel, which is part of the second-largest reef in the world. A bus stop and various shopping facilities are some 300 m away. The tourist centre is roughly 2 km from the hotel and Cancún is around 6 km. The archaeological site at Tulum is approximately 3 km, whilst Cancún airport is roughly 45 km from the hotel.
Guests have a choice of 513 suites located in two 3-storey buildings with lifts. English-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a cloakroom, baggage storage service, safe, currency exchange service and cash machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The resort offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a newspaper stand, a TV room and a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a hairdresser, a coin-operated laundry and a page service. Active guests who wish to explore the surrounding area by bike will appreciate the bicycle hire service. Bicycle storage is also available. The business centre is on hand for guests' business requirements and provides a fax machine.
Air conditioning, adjustable central heating and a fan ensure that rooms maintain comfortable temperatures. Most units include a balcony with sea views, where guests can relax and linger a while. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a microwave and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi (no extra charge) are provided as well. A turndown service provides guests with additional comfort in the evening hours. Cleaning on departure is among the services offered. Slippers are included. Bathrooms are equipped with a shower and a bathtub. A hairdryer, bathrobes and a telephone are available for daily use. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The complex has family rooms, 507 non-smoking rooms and smoking rooms.
Plenty of active relaxation awaits guests in the pool area's 2 outdoor pools. Even in bad weather, a swim in the indoor pool is always an option. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. The resort offers an extensive outdoor sports programme, including cycling/mountain biking, tennis, beach volleyball, volleyball and basketball. With windsurfing, snorkelling, diving, water aerobics and aquafit available, fans of water sports will have plenty to choose from. Guests can enjoy a wide range of indoor sports, including a gym, table tennis, billiards, squash, yoga, callisthenics, aerobics and handball. Various wellness options are available at the resort, including a spa, a sauna, a steam bath, a hammam, massage treatments, hydrotherapy treatments and a solarium. Leisure facilities include an entertainment programme, live music and a dance club.
Dining facilities include a breakfast room, a café and a bar. Guests can indulge their palates at the non-smoking restaurant, which features air conditioning and a separate area for smokers. Catering options include full board and all-inclusive. Breakfast, lunch and a comprehensive dinner buffet offer plenty of delicious variety. Special meals, including diet meals, are also available. In addition, special catering options and snacks are available. The chefs prepare delicious specialities during the show cooking.
Av. Constituyentes No. 2
Check-in from 3:00 PM · check-out by 12:00 PM
Excellent
24322 reviewsUser: N1315DTphilipb
Our first trip to Mexico was memorable
Our experience at Hyatt was second to none. Wonderful staff, lovely environment and good food and drinks. Will definitely be returning in the near future.
User: vanessa v
I plan to return
We needed a getaway from our everyday hustle, so we came on a mini vacation with our nieces for birthday fun. I was a little skeptical from reviews on what to expect, but I will say that the service ,the food …everything was amazing. I am a big beach person an…
User: Fearless23544687235
Trip type: Couples
I was unhappy with my stay here
We stayed at this resort from 6/26/26 to 7/1/26 that means im still here as im typing..The Service isnt that good, the food isnt good at any restaurant , they charge you to sit at the cabana around the pool 149 us dollars thats the only way u can get food brou…
User: Rthomas322
Good experience overall
The staff was amazing. They were the best part of our visit. The resort buildings and rooms were very nice. The resort is clean and well-maintained for what it offers, and has nice facilities and amenities.The pools need some work, and the food at certain rest…
User: Pablo O
Uncomfortable stay after smoking accusation
During my stay, I was questioned about smoking in my room. I explained that I did not smoke in the room and that there was no smoking issue. My room was searched, and nothing was found. The smoking fee was removed because there was no evidence.Even though the…
