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Ideal for beach holidaymakers, this resort lies in Playa del Carmen, right by the sea.
English- and French-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The complex has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. There are a number of shops, including a supermarket and souvenir shop. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a TV room and a playroom. Guests arriving by car can park their vehicles in the garage or in the car park (no extra charge). Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, 24-hour room service, a laundry service, a hairdresser, a coin-operated laundry, a page service, a hotel doctor and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available.
Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Guests can enjoy the garden view from a balcony or terrace. The rooms have a king-size bed and a sofa bed. Children's beds and extra beds can be requested for younger guests. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A telephone, a TV, an alarm clock and WiFi are provided as well. A turndown service provides guests with additional comfort in the evening hours. Slippers are included. Bathrooms are equipped with a shower and a bathtub. A hairdryer, a vanity mirror and bathrobes are available for daily use. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The complex has family rooms and non-smoking rooms.
Heated indoor and outdoor pools, filled with salt water, ensure comfortable swimming. There is a children's swimming area as well. The pool area also includes a hot tub, a waterslide and a pool bar. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. The complex offers an extensive outdoor sports programme, including cycling/mountain biking, tennis, crazy golf, paddle tennis and fishing. With canoeing, catamaraning, kayaking and snorkelling available, fans of water sports will have plenty to choose from. Guests can enjoy a wide range of indoor sports, including a gym, table tennis, badminton, billiards, darts, yoga and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam, a beauty salon, massage treatments, spa treatments, hydrotherapy treatments, Ayurveda treatments and a solarium. Additional leisure activities include an entertainment programme, a kids' club, live music and a dance club.
Dining facilities include a restaurant, a dining room, a café and a bar. Catering options include full board and all-inclusive. Among the advantages of an all-inclusive stay are various offers, including a selection of alcoholic and non-alcoholic beverages. A continental breakfast buffet, lunch and dinner offer plenty of delicious variety. Diet meals, gluten-free meals, vegetarian dishes and children's meals can be prepared on request. In addition, special catering options and snacks are available. The show cooking is a particularly special attraction.
Carr. Chetumal - Puerto Juarez Km. 282
Check-in from 3:00 PM · check-out by 12:00 PM
Very Good
26671 reviewsUser: Annika A
Trip type: Family
Beautiful Hotel and fantastic wildlife encounters with 'OK' restaurants.
We spent 9 nights at The Occidental at Xcaret from April 6th 2026. We traveled as a family of four, two adults and two children aged 13 and 10. It was approximately a 70 minute transfer from Cancun Airport by private taxi (which we pre-booked with BA). The hot…
User: elizabethaconn
Friends vacation
Resort is beautiful and wildlife is amazing. Resort seemed a little under staffed but was still ok service. Food was good.
User: sharonhendryx
.
. I did not like the dinner arrangements. Felt like it could be cleaner around the grounds. Especially around the pool areas was not very clean. The staff was friendly and accommodating. Lack of communication sometimes with some employees. Hotel Manager, Ow…
User: pattyboopz
Good, but can be Better.
Nice three days of vacation, next to Xcaret Park. Easy to access to Xcaret, but you need to walk a lot. The shuttle takes so long to pick you up, and is better to walk. Very nice environment, and staff is very kind. To much time to check in, and too difficult…
User: Vincent V
Avoid getting robbed!
I’m currently staying at the Occidental at Xcaret and wanted to share my experience with the membership program they promote. I was approached by my concierge to attend a meeting about joining their membership, which promises exclusive access to First Club and…
