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Homemexico

Hotel Xcaret Mexico

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Hotel Xcaret Mexico

locationRiviera Maya Sur, Riviera Maya / Playa del Carmen

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About Hotel Xcaret MexicoAbout Hotel Xcaret Mexico

Location

Ideal for beach holidaymakers, this resort lies in Playa del Carmen, right by the sea.

Facility

English- and French-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The complex has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. There are a number of shops, including a supermarket and souvenir shop. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a TV room and a playroom. Guests arriving by car can park their vehicles in the garage or in the car park (no extra charge). Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, 24-hour room service, a laundry service, a hairdresser, a coin-operated laundry, a page service, a hotel doctor and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Guests can enjoy the garden view from a balcony or terrace. The rooms have a king-size bed and a sofa bed. Children's beds and extra beds can be requested for younger guests. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A telephone, a TV, an alarm clock and WiFi are provided as well. A turndown service provides guests with additional comfort in the evening hours. Slippers are included. Bathrooms are equipped with a shower and a bathtub. A hairdryer, a vanity mirror and bathrobes are available for daily use. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The complex has family rooms and non-smoking rooms.

Sport

Heated indoor and outdoor pools, filled with salt water, ensure comfortable swimming. There is a children's swimming area as well. The pool area also includes a hot tub, a waterslide and a pool bar. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. The complex offers an extensive outdoor sports programme, including cycling/mountain biking, tennis, crazy golf, paddle tennis and fishing. With canoeing, catamaraning, kayaking and snorkelling available, fans of water sports will have plenty to choose from. Guests can enjoy a wide range of indoor sports, including a gym, table tennis, badminton, billiards, darts, yoga and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam, a beauty salon, massage treatments, spa treatments, hydrotherapy treatments, Ayurveda treatments and a solarium. Additional leisure activities include an entertainment programme, a kids' club, live music and a dance club.

Meals

Dining facilities include a restaurant, a dining room, a café and a bar. Catering options include full board and all-inclusive. Among the advantages of an all-inclusive stay are various offers, including a selection of alcoholic and non-alcoholic beverages. A continental breakfast buffet, lunch and dinner offer plenty of delicious variety. Diet meals, gluten-free meals, vegetarian dishes and children's meals can be prepared on request. In addition, special catering options and snacks are available. The show cooking is a particularly special attraction.

Amenities at Hotel Xcaret Mexico Amenities at Hotel Xcaret Mexico

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Games room

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      Garage

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      Hairdresser

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      Hotel Safe

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      Kids Club

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Nightclub

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      Pets

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      Playground

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      Theatre

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      TV Room

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      Waterslide

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      All inclusive

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      Breakfast Buffet

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      Continental Breakfast

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      Full Board

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Badminton

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      Billiards/Snooker

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      Canoe

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      Catamaran

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      Children's Pool

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      Cycling/Mountain Biking

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      Darts

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      Gym

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      Heated Pool(s)

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Minigolf

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Saltwater Pool

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Table Tennis

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      Tanning Studio/Solarium

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      Tennis

LocationLocation

Map preview

Around this property:

Attraction 1

500 m

Attraction 2

500 m

Attraction 3

500 m

Town Centre

8 km

User Rating & ReviewsUser Rating & Reviews

  • Locationrating
  • Sleep Qualityrating
  • Roomsrating
  • Servicerating
  • Valuerating
  • Cleanlinessrating

Excellent

13852

Very Good

6880

Average

3001

Poor

1598

Terrible

1471

Recent Reviews: 26802

  • User:José A R

    Trip type:

    Viva Mexico!!

    rating21 Jun 2026

    Awesome Service and they live in a paradise! Viva Michelle Ramirez Martha Ezpinosa

  • User:Jair C

    Trip type:

    I had a very good time with jay in the game room he had amazing service

    rating20 Jun 2026

    I really like arcades and when I found out about the game room at occidental at xcaret I was very excited there was a very nice and inviting person in the game room at the time wich was jay. overall...

  • User:Elyas B

    Trip type:

    Cancun Getaway

    rating20 Jun 2026

    I love the beach here, super friendly staff, gym has good equipment, good food. Coba is a very friendly staff

  • User:Felipe Alberto S

    Trip type:

    An awesome hotel

    rating20 Jun 2026

    It was a ver good experience overall, only at the entrance the personal didn’t help us with our suitcases, but without that the experience was very good

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