121+ photos
This hotel is located in Playa del Carmen, right on the beach.
The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a cash machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Parking facilities available to guests include a garage and a car park (no extra charge). Further services include a 24-hour security service, a car hire service, medical assistance, a transfer service, room service, an alarm call service, a laundry service, a hairdresser, a hotel doctor and a hotel shuttle bus. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. The business centre is on hand for guests' business requirements and provides a projector.
Air conditioning and a fan ensure that rooms maintain comfortable temperatures. Guests can enjoy the sea view from a balcony or terrace. The rooms have a queen-size bed and a sofa bed. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A telephone, a TV, a radio and WiFi (no extra charge) are provided as well. Slippers are included. Bathrooms are equipped with a shower, a bathtub and a whirlpool bath. A hairdryer, a vanity mirror and bathrobes are provided. Wheelchair-friendly rooms can be booked. The hotel has non-smoking rooms.
The outdoor pool complex provides invigorating refreshment. The pool area also includes a hot tub, a waterslide and a pool bar. Sun loungers and parasols are available on the sun terrace. For guests who wish to keep active, cycling/mountain biking, tennis and golf are available. Water sports enthusiasts can enjoy kayaking and snorkelling. Guests can enjoy a wide range of indoor sports, including a gym, table tennis, billiards, yoga and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam, a beauty salon, massage treatments and a solarium. Leisure facilities include an entertainment programme, a kids' club, live music, a dance club and a nightclub.
Dining facilities include a restaurant, a café and a bar. All-inclusive can be booked. Breakfast, brunch, lunch and dinner are available. Special meals, including diet meals, are also available. The hotel also offers snacks. The chefs prepare delicious specialities during the show cooking. The hotel offers a selection of alcoholic and non-alcoholic beverages.
Carr. Chetumal - Puerto Juárez Km. 282
Check-in from 3:00 PM · check-out by 12:00 PM
Excellent
6667 reviewsUser: Arlene S
Trip type: Couples
Best service ever!
We had the best time! Uriel, Viviana, Ivan, Susie were amazing at the rooftop pool in the casa de pyramids. This is the best pool for relaxing great service. Uriel was especially friendly and helpful with navigating the hotel and restaurants. Brenda Hernand…
User: Mauricio L
Trip type: Couples
Xcaret LIVING THE DREAM
Six days and five nights of so much fun. On the arrival day, Sunday we went to Xcaret park for two hours magnificent show in the evening, the following day Monday we traveled to Tulum a Mayan pyramid and learned lots about the civilization and Xel-Ha another a…
User: Kawanis G
Trip type: Couples
Anniversary
We enjoyed spending time at all of the pools. Everything was amazing. Jorge thank you so much helping us you are amazing! Brenda Hernandez, Otro at Hotel Xcaret Arte, responded to this review Dear Kawanisg,Thank you infinitely for sharing this wonderful r…
User: Diego R
Trip type: Family
Wonderful
The attention from the staff and how wonderful the service is. I feel so comfortable with the staff and my experience in general with Karen Espinoza Brenda Hernandez, Otro at Hotel Xcaret Arte, responded to this review Dear Dreamer456899,Thank you infinit…
User: Rosy V
Trip type: Family
Great experience ??
Love every minute, had great time rhe service was awesome Antonio Jimenez was our concierge he treated us with great respect and made our experience even better Yamileth Peña, Otro at Hotel Xcaret Arte, responded to this review Dear 237rosyv,Thank you ver…
