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About Hotel Riu Lupita
The hotel is located on the Yucatán Peninsula, 2 km from Playa del Carmen and a shopping centre. It is 55 km from Cancún International Airport.
The 248 double rooms have a pleasant, inviting atmosphere. 50 villas/houses offer even more space and comfort. The friendly staff at the reception desk are happy to answer any questions. Services such as a baggage storage service, a safe and a cash machine ensure a comfortable stay. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The resort has a range of facilities for guests with disabilities. The resort has wheelchair-accessible facilities and a lift. There are a number of shops, including a souvenir shop. The grounds of the complex feature a playground and a lovely garden. Additional amenities include a newspaper stand and a TV room. Guests arriving by car can park their vehicles in the car park for no extra charge. Further services and facilities include a 24-hour security service, a childcare service, a car hire service, medical assistance, room service, an alarm call service, a laundry service, a hairdresser and a hotel shuttle bus.
Rooms are equipped with air conditioning, central heating and a fan. Guests can relax on the balcony or terrace. Rooms have a double bed, a queen-size bed or a king-size bed. Separate bedrooms are available. Children's beds and extra beds can be requested for younger guests. A safe and a minibar are also available. A direct dial telephone, a television with satellite/cable channels, an alarm clock and WiFi (no extra charge) ensure optimal comfort. Bathrooms are equipped with a shower and a hairdryer. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms can be booked. Family rooms are available for parents with children.
The pool area, which includes 2 outdoor pools and an indoor pool, is great for working out or just relaxing. Younger swimmers can splash around in the children's swimming area. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. There is a poolside snack bar as well. The resort offers a wide range of outdoor sports, including tennis, beach volleyball and volleyball. For a fee, guests can also enjoy cycling/mountain biking. Sport and leisure facilities at the resort include a gym and table tennis. Various wellness options are available at the complex, including a spa, a sauna, a beauty salon and massage treatments. The resort offers plenty of activities and entertainment options, including a kids' club, live music and a dance club.
The dining area includes 2 restaurants and a bar. All-inclusive is offered as a catering option. For breakfast (continental), lunch, and dinner, guests serve themselves at the buffet or choose their favourite dishes from the à la carte options (for dinner). The resort also offers snacks. The show cooking is a particularly special attraction. For guests, alcoholic and non-alcoholic drinks are included.
The resort accepts the following credit cards: American Express, VISA, Diners Club and MasterCard.
Amenities at Hotel Riu Lupita
Facilities
Air conditioning
Bar(s)
Car Park
Disability-friendly
Hairdresser
Hotel Safe
Kids Club
Laundry Service
Lifts
Medical Assistance
Newspaper kiosk
Nightclub
Playground
Restaurant(s)
Shops
Small supermarket
TV Room
Wifi
Hygiene
Enhanced cleaning programme
Hand sanitiser
Health checks on staff
Mandatory mask-wearing
Packaged meals
Protective equipment for employees
Protective equipment for guests
Protective hygiene screens
Protective masks for guests
Social distancing regulations
Use of commercially available disinfectants
Meals
à la carte Dinner
All inclusive
Breakfast Buffet
Continental Breakfast
Drinks Included
Evening Buffet
Lunch Buffet
Sport/Entertainment
Banana Boat
Beach Volleyball
Catamaran
Children's Entertainment
Children's Pool
Cycling/Mountain Biking
Diving
Entertainment Programme
Golf
Gym
Horse Riding
Jet Skiing
Massage
Number of Pools
Outdoor Pool(s)
Parasols
Sun loungers
Sun terrace
Swimming Pool
Table Tennis
Tanning Studio/Solarium
Tennis
Water Skiing
Windsurfing
Location
Around this property:
Tourist Centre
2 km
City Centre
2 km
Sea
3 km
User Rating & Reviews
Excellent
2291
Very Good
1756
Average
596
Poor
256
Terrible
238
Recent Reviews: 5137
User:lindad014
Trip type:
RUI Lupita 63rd Birthday 2026 Playa Del Carmen, Mx
07 Jan 2026
User:Bertrand R
Trip type:
Dishonest Front desk employee(s)
24 Dec 2025
User:JUNE S
Trip type:
Dissapointing demotivated staff.
23 Dec 2025
User:Explore33965292530
Trip type:
Service and staff attitude needs improvement
21 Dec 2025
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