Hotel MX portal maya

Name: Hotel MX portal maya
Address: Calle 16 Norte Entre 10 y 15 Avenida, Riviera Maya / Playa del Carmen, mexico
Telephone: +44-204-505-9777
Rating: 4.1

Playa del Carmen, Riviera Maya / Playa del Carmen, Mexico

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About Hotel MX portal maya

location

Centrally located in Playa del Carmen, this hotel is about 600 m from the beach.

facility

38 rooms are available to guests at this hotel, which includes a reception desk. Amenities include a baggage storage service and a safe. Wireless internet access (no extra charge) is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has wheelchair-accessible facilities. There are a number of shops, including a supermarket. A garden provides extra space for rest and relaxation in the open air. Travellers with their own cars can use the parking spaces (no extra charge) (subject to availability). Further services include a babysitting service, a childcare service, a transfer service, a laundry service, a coin-operated laundry and a hotel shuttle bus.

rooms

Air conditioning and a fan ensure that rooms maintain comfortable temperatures. A balcony is among the standard features of some rooms. Rooms include a sofa bed. Separate bedrooms are available. Valuables can be securely stored in a safe. An ironing set is provided for guests' convenience. A telephone, a flatscreen television with cable channels and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-accessible rooms can also be booked.

sport

The outdoor pool complex provides invigorating refreshment. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. The hot tub in the pool area promises pure relaxation. There are many ways to relax or stay active at the hotel, including golf, diving, a gym, aerobics, a spa and massage treatments. A dance club and a nightclub are also options for entertainment.

meals

The hotel includes 2 restaurants and a bar. Refreshing drinks at the beach bar are a perfect way to enjoy warm weather. Catering options include half board, full board and all-inclusive. Breakfast, lunch and dinner offer many delicious options.

Amenities at Hotel MX portal maya

Facilities
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  Air conditioning
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  Bar(s)
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  Car Park
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  Conference Room
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  Hotel Safe
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  Laundry Facilities
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  Laundry Service
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  Nightclub
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  Pets
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  Restaurant(s)
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  Shops
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  Small supermarket
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  Wifi
Hygiene
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  Contactless check-in/-out
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  Enhanced cleaning programme
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  Hand sanitiser
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  Health checks on staff
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  Packaged meals
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  Protective equipment for employees
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  Protective equipment for guests
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  Protective hygiene screens
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  Protective masks for guests
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  Social distancing regulations
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  Time interval between room bookings
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  Use of commercially available disinfectants
Meals
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  All inclusive
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  Full Board
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  Half Board
Sport/Entertainment
- -
  Aerobics
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  Diving
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  Golf
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  Gym
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  Jacuzzi
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  Massage
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  Number of Pools
- -
  Outdoor Pool(s)
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  Parasols
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  Sun loungers
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  Sun terrace

Location

Around this property:

Beach

600 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

159

Very Good

Average

Poor

Terrible

Recent Reviews: 271

User:FelixF1145
Trip type: Family
The worst experience I've ever had going to pleasure their Carmen
24 May 2026
Warning stay away from Aspira hotel and Beach club AKA MX hotel in playa del Carmen it is a bait switch tactic there is no beachfront views there is no beach... There is no dining area there's no buffet there's no gym which you will see in the photos this is very deceiving and the photos that are real have been photoshopped YOU'VE BEEN WARNED
User:Explorer55927937693
Trip type: Couples
Katastrophale Zustände bloß nicht dort buchen
13 Mar 2026
Wer bei TUI 4 Sterne bucht, erwartet kein verrostetes Bad und defekte Möbel. Wir sitzen seit dem 07.03. im Aspira Hotel fest und werden vom TUI-Service nur vertröstet.Ein Zimmerwechsel brachte keine Besserung – auch das zweite Zimmer ist in einem maroden, unhygienischen Zustand. Sämtliche Fotobeweise wurden TUI mehrfach per Mail zugestellt, woraufhin der Kontakt einfach abgebrochen wurde. Es gibt keine Reiseleitung vor Ort und keine Hilfe über die App.Die Hotelbeschreibung ist schlichtweg falsch: Kein Safe, kein Shuttle, keine Strandbar. Wir fordern die sofortige Umquartierung! Die Fotos der Zustände habe ich zur Warnung anderer Urlauber bei Google Maps hochgeladen. TUI, reagieren Sie endlich auf Ihre Kunden!Wir sind dann am 12.03.26 auf eigene Kosten in ein besseres Hotel (HM Hotel absolut empfehlenswert) erstmal auf eigene Kosten umgezogen. Review:I strongly advise anyone against staying at the Aspira Hotel & Beach Club. Our vacation turned into a nightmare, and we eventually had to check out early at our own expense because the conditions were unbearable and dangerous.1. Severe Safety Risks:The pool area is a death trap. There are open, uncovered maintenance shafts right where guests walk. We pointed this out to the staff, but nothing was done. If you are traveling with children, stay away!2. Hygiene and Smell:The rooms have a heavy, musty and moldy odor that makes it hard to breathe. We found mold and rust in the bathroom. It is clear that maintenance is non-existent here.3. The "100-Gram Penalty" Food Policy:The food quality is an insult (breakfast consisted of marshmallows and low-quality items). To make it worse, there is a policy stating that if you leave more than 100 grams of food on your plate, you will be fined. Forcing guests to eat inedible food or pay a penalty is pure harassment and a total rip-off.4. Poor Customer Service:TUI failed to provide an adequate solution on-site. We had to pay nearly $1,000 USD out of our own pockets to move to a clean and safe hotel (HM Playa del Carmen).Conclusion: Do not trust the photos on the website. This hotel is neglected, dirty, and dangerous. Save your money and your health—book somewhere else!
User:Barbara F
Trip type: Couples
False advertising. Place doesn't exist
30 Aug 2025
This place doesn't exist. False advertising and very misleading photos and description. There are no bars no restaurants no gym, no hairdryer no ironing facilities. Pool isn't on beach. Wasn't the cleanest either. We checked out a week early and when we were checking out the guy on reception had a look at our reservation with love holidays and told us that we are not in the accommodation advertised. That it has closed down 5 years earlier and that they are still using the images and description. Avoid at all costs. Very disappointed.
User:char a
Trip type: Family
Awful misleading pictures can get a lot better for your money
11 Mar 2025
Awful no fridge No hair dryer like it states from loveholidaysTiles missing in the pool no sun gets to Nothing like picturesDoesn’t show the building blocking the pool in picturesNot on the beach either Not what we expected Shower takes 10 minutes to heat up Trip advisor winning awarding hotel in 2020 do not no how a lot must of changed won’t be coming back and only 2 days in! Atención al Cliente, Guest Services / Front Office at Hotel Aspira, responded to this review Hello thank you for writing us, yor comments help us to continue improving. We hope you give us another opportunity to show you that we have improved. Greetings!
User:cindysS8060HX
Trip type: Couples
Wonderful stay!
06 Sept 2023
Deisi greeted us warmly and explained everything clearly. Nice little hotel! We love Playa! Lots to do and see and so many great restaurants! The hotel Aspira is clean and stylish with a great location, close to everything. Rooms are comfortable and clean. Gerente Marketing Tukan, Owner at Hotel Aspira, responded to this review Dear Cindy, On behalf of the entire team of Aspira Hotel, we would like to thank you for your kind preference. We highly appreciate the time taken giving us your feedback regarding your stay with us. Your observations are valuable since they let us know how we are doing and where we may need to make improvements.Respectfuly,Aspira Hotel Playa del Carmen