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This hotel is located in the relaxing area of Playa del Carmen, around 350 m from an inviting beach and 400 m from the pedestrian zone with its various bars, restaurants and shops. Links to the public transport are located in the immediate vicinity.
The hotel has 3 suites and 48 double rooms, which are located on 3 storeys and are reachable by lift. The reception desk is open round the clock. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. Wheelchair-accessible facilities are available. A number of shops, including a supermarket, are great for shopping or just browsing. A garden provides extra space for rest and relaxation in the open air. Parking facilities available to guests include a garage (for a fee) and a car park. Further services include a babysitting service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Travellers with bicycles can make use of the on-site bicycle storage area. A fax machine is available for guests' business needs.
Air conditioning ensures that rooms maintain comfortable temperatures. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe and a minibar are also available. There is a kitchenette in the rooms. A direct dial telephone, a television with satellite/cable channels and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. Wheelchair-friendly rooms can be booked. The hotel has family rooms and 51 non-smoking rooms.
Guests can taking a refreshing dip or just relax in the pool complex, which includes indoor and outdoor areas. Sun loungers and parasols are available on the sun terrace. The hot tub in the pool area promises pure relaxation. There are many ways to relax or stay active at the hotel, including cycling/mountain biking, golf, a spa and a solarium.
The hotel includes a bar. A number of specialities await guests in the air-conditioned, non-smoking restaurant. Bed and breakfast can be booked. In addition to breakfast, the hotel also offers lunch and dinner à la carte.
Av. Constituyentes
Check-in from 3:00 PM · check-out by 12:00 PM
Very Good
580 reviewsUser: Tinkabell2uk
Trip type: Solo travel
Not terribly helpful.
The hotel is fine. It’s not luxury but it is clean the beds are comfortable and the pool is nice. Even though on the Main Street it’s actually very quiet. It’s also very convenient for a lively popular restaurant across the road.I do not recommend the breakfas…
User: Dancarter19
Trip type: Couples
Very pleasant staying
My wife and I come to Playa del Carmen every year but we are back after 2 years now and this time we didn't pick El Dorado like we always do. We thought it would have been a poorer experience since resorts give you everything you need at any moment and small h…
User: MiklosTamas1965
Trip type: Friends getaway
How can lost your loyal guest for 10 day’s?
How can lost your loyal guest? We come to this hotel more than 12 years ago every year with friends.Now first time the breakfast is uner any standard and not enough for an adult. A little fruit 8 dkg`s a little cereals and a small portion yogurt. If you want m…
User: GoFar22
Beware! Terrible Customer Service
WARNING: Strongly advise you to look elsewhere for accommodation or know you cannot expect any help from management if your plans change. During covid this is unacceptable! Management does not reply to emails and is very unhelpful on the phone. I made a bookin…
User: gmack2017
Hotel Manager Johnathan
We had booked a month vacation rental condo unit at Hacienda San Jose in Playa Del Carmen October 2021. On our 2nd day the hydro went out at 4 am, we had no power and no water...(the whole street was out) we waited until the evening before finding an alternati…
