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Riviera Maya Sur, Riviera Maya / Playa del Carmen Share this Deal
About Hard Rock Hotel Riviera Maya
Surrounded by lush greenery, the family-friendly club resort (with Adults Only Area) is located in the stunning coastline of the Riviera Maya, approximately 19 km from Playa del Carmen, where guests will find numerous shops, bars and restaurants as well as nightlife, a bus station and a beach. Nearby places of interest include Xcaret (1.5 km away), Tulúm (4 km away), Xel-Há (2.5 km away), Cobá (8 km) and Chichen Itza (around 190 km away). The club resort is approximately 50 minutes from Cancún International Airport and 90 minutes from the city of Cancún.
The hotel has a lift and features 1264 rooms. Multilingual staff at the reception desk in the lobby are happy to answer any questions. Services such as a cloakroom, baggage storage service, safe, currency exchange service and cash machine ensure a comfortable stay. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has wheelchair-accessible facilities. There are a number of shops, including a supermarket. The grounds of the complex feature a playground and a lovely garden. Additional amenities include a TV room and a playroom. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Further services and facilities include a 24-hour security service, a babysitting service on request, a childcare service, a transfer service, 24-hour room service, a laundry service, a hairdresser and a page service. A bicycle hire service (no extra charge) gives guests the opportunity to explore the surrounding area independently. 5 conference rooms are available for lectures, presentations and meetings.
Rooms are equipped with air conditioning. Guests of the complex receive a welcome gift on arrival. Guests can enjoy the sea view from a balcony or terrace. Rooms include a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A telephone, a flatscreen television, a radio, a stereo system, a CD player, a DVD player, an alarm clock and WiFi (no extra charge) are provided as well. Slippers are included. Bathrooms are equipped with a shower, a bathtub and a whirlpool bath. A hairdryer, a vanity mirror, bathrobes and a telephone are provided. Cosmetic products and background music provide additional comfort in the bathrooms. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms, non-smoking rooms and smoking rooms.
Whether in need of rest and relaxation or more activity, guests can swim a few lengths of one of the 5 outdoor pools, while children have a special swimming area just for them. Thrills on the waterslide, refreshing drinks at the pool bar and a soothing soak in the hot tub – the pool area has a little something for every state of mind and body. A terrace with sun loungers and parasols is available. The hotel offers a wide range of outdoor sports, including cycling/mountain biking, tennis, volleyball, basketball and golf. For a fee, guests can also enjoy fishing. A number of sports are available, including water sports such as kayaking, water aerobics and aquafit. For a fee, guests can also enjoy snorkelling and diving. Guests can enjoy a wide range of indoor sports, including a gym, table tennis, billiards, yoga and aerobics. There is a wellness area with a spa, a sauna, a steam bath, hydrotherapy treatments and a solarium and, for an additional fee, a beauty salon and massage treatments. Children are well looked after in the kids' club.
Dining facilities include 9 restaurants, a café and a bar. All-inclusive can be booked. Breakfast, lunch and dinner are available. Special meals, including vegetarian dishes, are also available. The complex also offers snacks. The chefs prepare delicious specialities during the show cooking. The complex offers a selection of alcoholic and non-alcoholic beverages.
The hotel accepts the following credit cards: American Express, VISA and MasterCard.
Amenities at Hard Rock Hotel Riviera Maya
Facilities
Air conditioning
Bar(s)
Bicycle Hire
Café
Car Park
Cloakroom
Conference Room
Currency Exchange
Foyer
Games room
Garage
Hairdresser
Hotel Safe
Kids Club
Laundry Service
Lifts
Pets
Playground
Restaurant(s)
Room Service
Shops
Small supermarket
Theatre
TV Room
Waterslide
Wifi
Hygiene
Contactless check-in/-out
Contactless payment
Contactless room service
Enhanced cleaning programme
Hand sanitiser
Health checks on staff
Protective equipment for employees
Social distancing regulations
Use of commercially available disinfectants
Meals
All inclusive
Sport/Entertainment
Aerobics
Aqua aerobics
Basketball
Billiards/Snooker
Children's Pool
Cycling/Mountain Biking
Diving
Golf
Gym
Jacuzzi
Massage
Outdoor Pool(s)
Parasols
Sauna
Steam bath
Sun loungers
Sun terrace
Table Tennis
Tanning Studio/Solarium
Tennis
Location
Around this property:
Beach
50 m
Hospital
1 km
City 1
18 km
Golf Course
18 km
User Rating & Reviews
Excellent
294
Very Good
116
Average
25
Poor
10
Terrible
7
Recent Reviews: 452
User:Karlmax83
Trip type:
Fantastic place to stay
23 Jan 2026
User:csquared2014
Trip type:
The perfect ocean-front condo!
04 Apr 2025
User:FriendlyVisitor
Trip type:
Serene and lovely
29 Mar 2025
User:Ellie E
Trip type: Couples
Self catering not hotel
11 Nov 2024
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