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Hard Rock Hotel Riviera Maya

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Hard Rock Hotel Riviera Maya

riviera maya playa del carmen, mexico

About Hard Rock Hotel Riviera Maya

location

Surrounded by lush greenery, the family-friendly club resort (with Adults Only Area) is located in the stunning coastline of the Riviera Maya, approximately 19 km from Playa del Carmen, where guests will find numerous shops, bars and restaurants as well as nightlife, a bus station and a beach. Nearby places of interest include Xcaret (1.5 km away), Tulúm (4 km away), Xel-Há (2.5 km away), Cobá (8 km) and Chichen Itza (around 190 km away). The club resort is approximately 50 minutes from Cancún International Airport and 90 minutes from the city of Cancún.

facility

The hotel has a lift and features 1264 rooms. Multilingual staff at the reception desk in the lobby are happy to answer any questions. Services such as a cloakroom, baggage storage service, safe, currency exchange service and cash machine ensure a comfortable stay. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has wheelchair-accessible facilities. There are a number of shops, including a supermarket. The grounds of the complex feature a playground and a lovely garden. Additional amenities include a TV room and a playroom. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Further services and facilities include a 24-hour security service, a babysitting service on request, a childcare service, a transfer service, 24-hour room service, a laundry service, a hairdresser and a page service. A bicycle hire service (no extra charge) gives guests the opportunity to explore the surrounding area independently. 5 conference rooms are available for lectures, presentations and meetings.

rooms

Rooms are equipped with air conditioning. Guests of the complex receive a welcome gift on arrival. Guests can enjoy the sea view from a balcony or terrace. Rooms include a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A telephone, a flatscreen television, a radio, a stereo system, a CD player, a DVD player, an alarm clock and WiFi (no extra charge) are provided as well. Slippers are included. Bathrooms are equipped with a shower, a bathtub and a whirlpool bath. A hairdryer, a vanity mirror, bathrobes and a telephone are provided. Cosmetic products and background music provide additional comfort in the bathrooms. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms, non-smoking rooms and smoking rooms.

sport

Whether in need of rest and relaxation or more activity, guests can swim a few lengths of one of the 5 outdoor pools, while children have a special swimming area just for them. Thrills on the waterslide, refreshing drinks at the pool bar and a soothing soak in the hot tub – the pool area has a little something for every state of mind and body. A terrace with sun loungers and parasols is available. The hotel offers a wide range of outdoor sports, including cycling/mountain biking, tennis, volleyball, basketball and golf. For a fee, guests can also enjoy fishing. A number of sports are available, including water sports such as kayaking, water aerobics and aquafit. For a fee, guests can also enjoy snorkelling and diving. Guests can enjoy a wide range of indoor sports, including a gym, table tennis, billiards, yoga and aerobics. There is a wellness area with a spa, a sauna, a steam bath, hydrotherapy treatments and a solarium and, for an additional fee, a beauty salon and massage treatments. Children are well looked after in the kids' club.

meals

Dining facilities include 9 restaurants, a café and a bar. All-inclusive can be booked. Breakfast, lunch and dinner are available. Special meals, including vegetarian dishes, are also available. The complex also offers snacks. The chefs prepare delicious specialities during the show cooking. The complex offers a selection of alcoholic and non-alcoholic beverages.

Amenities at Hard Rock Hotel Riviera Maya

Facilities

Air conditioningBar(s)Bicycle HireCaféCar ParkCloakroomConference RoomCurrency ExchangeFoyerGames roomGarageHairdresserHotel SafeKids ClubLaundry ServiceLiftsPetsPlaygroundRestaurant(s)Room ServiceShopsSmall supermarketTheatreTV RoomWaterslideWifi

Hygiene

Contactless check-in/-outContactless paymentContactless room serviceEnhanced cleaning programmeHand sanitiserHealth checks on staffProtective equipment for employeesSocial distancing regulationsUse of commercially available disinfectants

Meals

All inclusive

Sport/Entertainment

AerobicsAqua aerobicsBasketballBilliards/SnookerChildren's PoolCycling/Mountain BikingDivingGolfGymJacuzziMassageOutdoor Pool(s)ParasolsSaunaSteam bathSun loungersSun terraceTable TennisTanning Studio/SolariumTennis

Location

Map preview
Riviera Maya Sur, Riviera Maya / Playa del Carmen, Mexico

Km 72, Carretera Cancun-Chetumal

Nearest beach50m

What's nearby

  • Nearest beach50m
  • Hospital1km
  • City 118km
  • Golf Course18km

Check-in from 3:00 PM · check-out by 12:00 PM

User Rating & Reviews

4.5

Excellent

452 reviews
  • Value
  • Rooms
  • Cleanliness
  • Service
  • Excellent294
  • Very Good116
  • Average25
  • Poor10
  • Terrible7

Recent Reviews: 452

  • User: Karlmax83

    Trip type: Family

    Fantastic place to stay

    22 Jan 2026

    Las Villas Akumal was a fantastic place to stay. The beachfront location is beautiful, the villas are clean and spacious, and the atmosphere is calm and relaxing. The staff were friendly and helpful throughout our stay. It’s a perfect spot for a peaceful getaw…

  • User: csquared2014

    Trip type: Friends getaway

    The perfect ocean-front condo!

    03 Apr 2025

    This was the perfect spot! For a group of four, we had an amazing two-bed condo, ocean-front! The condo was spacious with a comfy living room, large tv, and kitchen including basic cook ware and a coffee maker. Our room came with a large water cooler, which wa…

  • User: FriendlyVisitor

    Trip type: Family

    Serene and lovely

    29 Mar 2025

    Las Villas condos on Jade Bay are a lovely place to stay. Come for the quiet, the spacious accommodations, and the lovely views of the ocean. Jade Bay is the bay south of Akumal Bay, Akumal Bay is ~ a 20 minute walk along the shore or a 7 minute drive. The sea…

  • User: Ellie E

    Trip type: Couples

    Self catering not hotel

    11 Nov 2024

    This is not a hotel. There is no bar or restaurant. You can order in breakfast and lunch to have in your apartment. There’s one restaurant a few yards away which was good but it closes at 7.30pm. There are no shops close by so you need a car to get food and dr…

  • User: Jill R

    Trip type: Family

    Quiet, relaxing aparthotel; average beach, but Sea Turtles!

    02 Aug 2024

    We were able to book Las Villas last minute for a great price in the off-season for the area, which was a great deal. The reception staff greeted us very kindly, and were incredibly helpful throughout the duration of our stay. The rooms were clean, large, and…

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