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The hotel is nestled between the beautiful Mexican Caribbean beaches and lush rainforest, just 35 minutes from Cancún International Airport (approximately 62 km).
493 suites, 293 single rooms and 200 double rooms are available to guests in a 4-storey main building and 2 auxiliary buildings. Guests are warmly welcomed by English-speaking staff at the 24-hour reception desk in the lobby. Check-in/check-out service is available round the clock. Amenities include a cloakroom, baggage storage service, safe, currency exchange service and cash machine. Wireless internet access (for a fee) is provided in public areas. The tour desk offers assistance with booking excursions. The complex has a range of facilities for guests with disabilities. The complex has wheelchair-accessible facilities and a lift. Film lovers are sure to find just what they're looking for in the cinema's listings. There are a number of shops as well. The grounds of the hotel feature a playground and a lovely garden. Additional facilities include a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.
Rooms are equipped with air conditioning and a fan. In most units, guests can enjoy a view of the sea from a balcony or terrace. The rooms have a double bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a mini fridge and a tea/coffee station. There is also an ironing set and a trouser press. A direct dial telephone, a television with satellite/cable channels, a radio, a stereo system, a CD player, a DVD player, an alarm clock and WiFi (no extra charge) are provided as well. A turndown service offers guests additional comfort. Slippers are included. Bathrooms are equipped with a shower, a bathtub and a whirlpool bath. A hairdryer, a vanity mirror and bathrobes are available for daily use. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms, non-smoking rooms and smoking rooms.
Guests can strike that perfect balance between exercise and relaxation in one of the 4 indoor and outdoor pools. The freshwater pool area, which is in part heated, also has a children's pool. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. A variety of activities are available at the complex, for example cycling/mountain biking, tennis, bocce, beach volleyball, volleyball and crazy golf or, for a fee, golf and horse riding. A number of sports are available, including water sports such as motorboat rides, paddle boating, kayaking, snorkelling and aquafit. For a fee, guests can also enjoy windsurfing, jet skiing, catamaraning and diving. Sports enthusiasts are also offered a wide range of indoor activities, including a gym, table tennis, billiards, yoga, callisthenics and aerobics. There is a wellness area with a spa, a sauna, a beauty salon and hydrotherapy treatments and, for an additional fee, a steam bath and massage treatments. Additional leisure activities include an entertainment programme, a kids' club, live music, a dance club and a nightclub.
Various dining options are available, including a dining room, a breakfast room, a café and a bar. A non-smoking restaurant with air conditioning, high chairs and a separate area for smokers is available to guests. Refreshing drinks at the beach bar are a perfect way to enjoy warm weather. All-inclusive is offered as a catering option. A generous breakfast buffet guarantees a great start to the day. At lunch and dinner, guests can choose between a buffet, à la carte and a set menu. Diet meals, vegetarian dishes and children's meals can be prepared on request. In addition, special catering options, picnics and snacks are available. For guests, alcoholic and non-alcoholic drinks are included.
Carretera Cancún-Tulum KM 62
Check-in from 3:00 PM · check-out by 12:00 PM
Excellent
6854 reviewsUser: Navigate54576409876
Trip type: Family
Family trip reunion in Cancun, Grand Velas
The property is amazing. Alfonso and Enrique were so awesome always freeing us with a smiling face… ready to do whatever our large group would throw at him. Crazy reservation... more »
User: William R
Trip type: Family
The Best Resort Experience (Yeah, I'm Sticking With That)
The last day usually arrives with an inevitability and that transition to all the tasks you have to get done at home. Your anxiety picks up. So many things to... more »
User: Journey21717345367
Trip type: Business
A Cancun Vacation that was a Dream Come True!
My husband Ed Miller and I had the pleasure of enjoying a wonderful Cancun vacation promoted by Napa Auto Parts where we own 5 stores in the Southern California area... more »
User: Jen G
Trip type: Business
The only place I will go when in Cancun
This is an amazing resort I was treated with such grace and class will also treating you like family. I’ve been to the to the Cabo San Lucas location and... more »
User: Sara C
Trip type: Business
Top Concierge!
Nora Vasquez was our personal concierge and she went above and beyond! Food, service, and all the amenities were 5 stars. more »
