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This resort is located in a quiet neighbourhood approximately 9 km from the centre of the Riviera Maya. It is ideal for parents with children. Guests can reach bus routes within about 10 km.
This resort was renovated in 2025. 672 rooms are located on 3 storeys and can be reached by lift. English- and French-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Guests who have booked all-inclusive will receive a welcome drink. Amenities include a baggage storage service, a currency exchange service and a cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The club has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A number of shops, including a souvenir shop, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Guests arriving by car can park their vehicles in the car park for no extra charge (subject to availability). Further services include a 24-hour security service, a babysitting service (on request and for a fee), a childcare service, a car hire service, medical assistance, 24-hour room service (for a fee), an alarm call service, a laundry service, a hairdresser, a page service and a hotel doctor. To assist guests with their business and communication needs, the business centre offers a projector. Larger events can be organised with the help of the conference service.
Air conditioning and a fan ensure that rooms maintain comfortable temperatures. A welcome gift awaits guests. A balcony is included as standard in some rooms. The rooms have a double bed and a sofa bed. For young travellers, children's beds can be provided. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A telephone, a TV, an alarm clock and WiFi (no extra charge) are provided as well. Cleaning on departure is among the services offered. Slippers are included. Bathrooms are equipped with a shower, a bathtub and a whirlpool bath. A hairdryer, a vanity mirror, bathrobes and a telephone are available for daily use. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms can be booked. The club has family rooms and non-smoking rooms.
The outdoor pool complex includes a children's swimming area and is ideal for working out or just relaxing. A terrace with sun loungers and parasols is available. Refreshing drinks are served at the poolside snack bar. The hotel offers a wide range of outdoor sports, including tennis, beach volleyball, volleyball, basketball, paddle tennis and archery. For a fee, guests can also enjoy golf. Sport and leisure facilities at the hotel include a gym, yoga and pilates. Various wellness options, such as a spa, a sauna, a beauty salon, massage treatments, hydrotherapy treatments and a hydrojet massage, are offered for a fee. Leisure facilities include an entertainment programme, live music and a dance club.
Various dining options are available, including a café, a bar and a lobby bar. A number of specialities await guests in the air-conditioned, non-smoking restaurant. Refreshing drinks at the beach bar are a perfect way to enjoy warm weather. All-inclusive is offered as a catering option. Among the advantages of an all-inclusive stay are various offers, including non-alcoholic beverages, alcoholic beverages and international brands. Diet meals, gluten-free meals, vegetarian dishes, children's meals, lactose-free food and vegan food can be prepared on request. The club also offers snacks. For guests, alcoholic beverages are included.
Prolongación 5ta Avenida Mza 20 Lote 006
Check-in from 3:00 PM · check-out by 12:00 PM
Very Good
12143 reviewsUser: Road50506812043
Trip type: Family
A mid holiday
Our stay at Grand Sunset Princess was disappointing, especially as a family with children.The biggest issue was the attitude of the staff toward non-Spanish-speaking guests. Service often felt noticeably better for Spanish speakers, while we were frequently ig…
User: Michelle S
Trip type: Friends getaway
Amazing!!!
I loveee everything here! Everyone is so kind and the experience is amazing. The entertainment was very fun in the pool! Sara was fantastic and I love her energy! Community Manager Princess México, Propietario at Hotel Grand Sunset Princess, responded to th…
User: ?????? ?
Trip type: Family
Dirty & lack of service
We stayed at Grand Sunset Princess from June 12 to June 17, 2026, and unfortunately, this was the worst resort experience I’ve ever had.Our problems started immediately after check-in. We were not taken to our room until the shuttle was completely full. It fel…
User: upshalljulie
Trip type: Solo travel
As always - FANTASTIC - The renovations are wonderful !!
I have had the pleasure of staying at GSP many, many times. I enjoy the Platinum accommodations because you can always move to the party areas and of course there's the Platinum area on the beach. The renovations are very impressive, I so enjoyed the Brazilian…
User: Thickchick6
Trip type: Friends getaway
Fabulous!
Cannot fault anything. Hotel is beautiful, the grounds are stunning, lots of wildlife, birds, deer, iguanas, monkeys. Plenty of bars, lounges and restaurants. All staff have been attentive, efficient and friendly, noting is too much trouble. The rooms are spac…
