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Set directly on the beach, the hotel is approximately 10 km from Playa del Carmen.
The property includes 24 villas/houses as well as 672 rooms and 98 suites. English- and French-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Guests who have booked all-inclusive will receive a welcome drink. Amenities available at the club include a baggage storage service, a currency exchange service and a cash machine. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. A number of shops, including a souvenir shop, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Guests arriving by car can park their vehicles in the car park (subject to availability). Further services include a 24-hour security service, a babysitting service (on request and for a fee), a childcare service, a car hire service, medical assistance, 24-hour room service (for a fee), an alarm call service, a laundry service, a hairdresser, a page service and a hotel doctor. The business centre is on hand for guests' business requirements and provides a projector. The congress service offers support with all aspects of event organisation.
Rooms are equipped with air conditioning and a fan. A welcome gift awaits guests. Some rooms include a balcony. The rooms have a king-size bed and a sofa bed. Children's beds can be requested for younger guests. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A direct dial telephone, a TV, an alarm clock and WiFi (no extra charge) are provided as well. Slippers are included. Bathrooms are equipped with a shower, a bathtub and a whirlpool bath. A hairdryer, a vanity mirror, bathrobes and a telephone are available for daily use. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms can be booked. The club has family rooms and non-smoking rooms.
The outdoor pool complex includes a children's swimming area and is ideal for working out or just relaxing. Sun loungers and parasols are available on the sun terrace. Refreshing drinks are served at the poolside snack bar. The hotel offers outdoor sports, including tennis, beach volleyball, volleyball, basketball, paddle tennis and archery or, for a fee, golf. Sport and leisure facilities at the hotel include a gym and yoga. Various wellness options, such as a spa, a sauna, a beauty salon, massage treatments, hydrotherapy treatments and a hydrojet massage, are offered for a fee. Leisure facilities include an entertainment programme, live music and a dance club.
Various dining options are available, including a café, a bar and a lobby bar. Guests can dine in a cosy atmosphere at the restaurant (non-smoking and a buffet). Refreshing drinks at the beach bar are a perfect way to enjoy warm weather. All-inclusive is offered as a catering option. Among the advantages of an all-inclusive stay are various offers, including a wide selection of imported alcoholic and non-alcoholic beverages. Diet meals, gluten-free meals, vegetarian dishes, children's meals, lactose-free food and vegan food can be prepared on request.
Prolongacion 5ta Avenida
Check-in from 3:00 PM · check-out by 12:00 PM
Very Good
13362 reviewsUser: NorthStar19205714797
Trip type: Family
Kids club
Kids club here is amazing for little ones! I have a 6 year old daughter and a 4 year old son and they have wanted to go daily... the team are very attentive and super interactive with all their activities. A special shout out to Adrianna and Roxanna who has be…
User: Trena P
Trip type: Family
Sharah is the best
Fantasy Pool the best Sharah is the best and plays e water polo shes good Community Manager Princess México, Otro at Grand Riviera Princess, responded to this review Dear Guest, Thank you sincerely for taking the time to share your kind comments regarding…
User: Mayra R
Trip type: Family
Bad experience
Staff at this hotel was very unprofessional, most of them seemed bothered with any simple request. The buffet was not good, and again staff seemed bothered when you asked for anything. They offered burgers, but never had buns, they offer soda, fountain was dow…
User: Liseypoos
Trip type: Family
Beautiful hotel with nature and plenty to see.
To the manger of this hotel. Your staff were all absolutely wonderful. Working in very hot conditions with smiles on their faces. They managed to get me into a ground floor room due to my knee issue. So thank you all for a wonderful stay. We stayed here only f…
User: Kerrymc1970
Trip type: Couples
Great hotel but beware of Royal holidays salespeople
Hotel was beautiful and gardens were well maintained Lots of monkeys and deer walking by daily too Specialty restaurants were fabulous especially the Italian one and we went here several times ( booking required) The pool bars were fabulous and served premium…
